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Show Results For
- All HBS Web
(7,609)
- People (21)
- News (1,057)
- Research (5,438)
- Events (7)
- Multimedia (5)
- Faculty Publications (4,484)
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- 18 May 2008
- News
The Computer Industry Comes With Built-In Term Limits
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
of the factors that drive success in an industry that attracts 65 percent of MBA graduates from leading business schools — many of whom eventually leave to run organizations of their own. With revenues approaching a trillion dollars,... View Details
- 27 Sep 2015
- News
Smaller, Faster, Cheaper, Over: The Future of Computer Chips
- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Jun 2000
- News
Networked Computers behind IT Payoff
nor is it the question around which many IT vendors design and sell their products. Instead, functionality continues to be king." IT decisions, however, should not be based on functionality, says McAfee, who takes an example from the automobile View Details
- 19 Nov 2021
- News
Ford Has a DIY Plan for Computer Chips
- 01 Feb 2000
- News
Financial Services 24/7
about a week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary... View Details
Keywords: Susan Young
- 01 Aug 2002
- News
Service Leadership Fellows
The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches them with nonprofit and... View Details
- 01 Mar 2005
- News
Changing Lives One Computer at a Time
TECH KNOW-HOW: student Angelica Lopez with Jackie Adams (MBA '78) and Edward Olebe (MBA '99). Photo Courtesy HBS Club of Greater New York The HBS African-American Alumni Association (HBSAAA) has joined forces with Dell to put computers... View Details
- 01 Sep 2005
- News
Service Leadership Fellows Named
Eight members of the Class of 2005 left Soldiers Field last spring with one-year fellowships coordinated by the HBS Service Leadership Fellows Program. The program encourages graduating students to gain experience in nonprofit and... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 01 Jun 2012
- News
What Industrial Policy?
support, and back-office processing to America. Strengthening the industrial base. Remember, too, that many high-value-added services are often closely connected to manufacturing and can be delivered only... View Details
- 06 Apr 2021
- News
Disrupting the Waste Management Industry with Technology
- 27 Oct 2011
- News
Business on the Cloud
- 12 Apr 2016
- News
The Existential Question Facing the Auto Industry
- 01 Dec 2008
- News
Career Services Shifts into High Gear
Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its support... View Details
- 01 Feb 2002
- News
Health Industry Alumni Convene for Conference
Current issues in health care; ranging from finance and patients' rights to genomics and personalized medicine; were among the subjects discussed last November at the HBS Health Industry Alumni Association's second annual conference. Held... View Details