Filter Results:
(137)
Show Results For
- All HBS Web
(260)
- News (67)
- Research (137)
- Events (1)
- Multimedia (1)
- Faculty Publications (20)
Show Results For
- All HBS Web
(260)
- News (67)
- Research (137)
- Events (1)
- Multimedia (1)
- Faculty Publications (20)
Page 1 of 137
Results →
Sort by
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- September 2006 (Revised August 2007)
- Background Note
The History of Credit Agencies in the United States
By: F. Warren McFarlan and Tracy Manty
Provides a brief background on the history of credit agencies in the United States. Focuses on the mature process of data collection on an American consumer and how credit agencies share the information to determine proper credit risk and worthiness of a consumer. The... View Details
McFarlan, F. Warren, and Tracy Manty. "The History of Credit Agencies in the United States." Harvard Business School Background Note 307-057, September 2006. (Revised August 2007.)
- 2008
- Working Paper
Economic Factors Underlying the Unbundling of Advertising Agency Services
By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details
Keywords: Transformation; Framework; Service Operations; Decisions; Relationships; Price; Diversification; Geography; Cost; Advertising Industry; United States
Arzaghi, Mohammad, Ernst R. Berndt, James C. Davis, and Alvin J. Silk. "Economic Factors Underlying the Unbundling of Advertising Agency Services." NBER Working Paper Series, No. 14345, September 2008.
- 09 Nov 2010
- Working Paper Summaries
The Unbundling of Advertising Agency Services: An Economic Analysis
- March 2017
- Article
Institutional Ownership and Corporate Tax Avoidance: New Evidence
By: Mozaffar N. Khan, Suraj Srinivasan and Liang Tan
We provide new evidence on the agency theory of corporate tax avoidance (Slemrod, 2004; Crocker and Slemrod, 2005; Chen and Chu, 2005) by showing that increases in institutional ownership are associated with increases in tax avoidance. Using the Russell index... View Details
Keywords: Tax Avoidance; Agency Costs; Institutional Ownership; Private Ownership; Crime and Corruption; Taxation; Agency Theory
Khan, Mozaffar N., Suraj Srinivasan, and Liang Tan. "Institutional Ownership and Corporate Tax Avoidance: New Evidence." Accounting Review 92, no. 2 (March 2017): 101–122.
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
University (completed before the outset of the pandemic) concluded that a strong corporate culture fosters better execution, reduction in agency cost, and therefore, higher productivity and creativity. Of the many executives surveyed, 92... View Details
Keywords: by James Heskett
- April 2005
- Article
The Geography of Equity Analysis
By: Christopher J. Malloy
I provide evidence that geographically proximate analysts are more accurate than other analysts. Stock returns immediately surrounding forecast revisions suggest that local analysts impact prices more than other analysts. These effects are strongest for firms located... View Details
Keywords: Geographic Location; Stocks; Investment Return; Forecasting and Prediction; Price; Performance; Equity; Information; Prejudice and Bias; Agency Theory
Malloy, Christopher J. "The Geography of Equity Analysis." Journal of Finance 60, no. 2 (April 2005): 719–755. (Nominated for Smith Breeden Prize. Best Paper For the best finance research paper published in the Journal of Finance presented by Smith Breeden Associates, Inc.)
- December 2013 (Revised March 2024)
- Case
Breaking Bad (the Rules): Argentina Defaults, Inflates (and Grows), 1997–2015
By: Rafael Di Tella and Fernanda Miguel
In late October 2011, after losing 1 billion of dollar reserves in one month, the Argentine government began imposing a series of currency controls, limiting the ability to buy foreign currency. As of October 2011, Argentina's tax collection agency AFIP had been... View Details
Di Tella, Rafael, and Fernanda Miguel. "Breaking Bad (the Rules): Argentina Defaults, Inflates (and Grows), 1997–2015." Harvard Business School Case 714-036, December 2013. (Revised March 2024.)
- Research Summary
Overview
ECONOMICS OF THE ADVERTISING AND MARKETING SERVICEC INDUSTRY
Professor Silk’s recent research has been focused on the economics of the advertising and marketing services industry. He has conducted econometric studies of the effects of scale and scope on the... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
(coauthored with Joanna Radin), Perspectives on Risk and Regulation: The FDA at 100, has just been released. The book collects views on the work and challenges of the agency from FDA officials past and... View Details
- 18 Dec 2008
- Working Paper Summaries
Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
Our regulatory system has also been an unnecessary albatross on the growth of fintech players and on banks who try to partner with them. No single federal regulator has authority to oversee business lending. Instead, there is a spaghetti soup of at least seven View Details
- 21 May 2012
- Research & Ideas
OSHA Inspections: Protecting Employees or Killing Jobs?
killing jobs at a time when the United States can ill afford to lose them. Few regulatory agencies have a more direct effect on businesses than the Occupational Safety and Health Administration (OSHA), the federal View Details
Keywords: by Michael Blanding
- Research Summary
Overview
Inside the State: Bureaucratic Norms and Primary Education in Rural India (Book manuscript in progress)
When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
- 2016
- Working Paper
The U.S. Chamber of Commerce and the Modern Administrative State, 1912–1925: Trade Associations, Codes of Fair Competition, and State Building
By: Laura Phillips Sawyer
From its founding in 1912 through the interwar years, the Chamber's history shows a persistent preoccupation with progressive economics and policy-making. Rather than flouting the new ideas of institutional economics, which favored federal regulators overseeing data... View Details
Phillips Sawyer, Laura. "The U.S. Chamber of Commerce and the Modern Administrative State, 1912–1925: Trade Associations, Codes of Fair Competition, and State Building." Harvard Business School Working Paper, No. 16-085, February 2016.
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
Measure Economic Activity at Scale By: Glaeser, Edward L., Hyunjin Kim, and Michael Luca Abstract—Can new data sources from online platforms help to measure local economic activity at scale? Government datasets from agencies such as the... View Details
Keywords: Sean Silverthorne
- 09 Apr 2009
- Working Paper Summaries
The Economics of Structured Finance
- 2016
- Chapter
Trade Associations, State Building, and the Sherman Act: The U.S. Chamber of Commerce, 1912–25
By: Laura Phillips Sawyer
From its founding in 1912 through the interwar years, the Chamber’s history shows a persistent preoccupation with progressive economics and policy making. Rather than flouting the new ideas of institutional economics, which favored federal regulators overseeing data... View Details
Keywords: Competition; Fairness; Supply and Industry; Policy; Business and Government Relations; United States
Phillips Sawyer, Laura. "Trade Associations, State Building, and the Sherman Act: The U.S. Chamber of Commerce, 1912–25." Chap. 1 in Capital Gains: Business and Politics in Twentieth-Century America, edited by Richard R. John and Kim Phillips-Fein, 25–42. Hagley Perspectives on Business and Culture. Philadelphia, PA: University of Pennsylvania Press, 2016.
- 04 Oct 2011
- First Look
First Look: October 4
emergence or change. Yet the question of identity endurance is equally puzzling. Relying primarily on the analysis of 309 internal bulletins produced at a French aeronautics firm over almost fifty years, we theorize a link between View Details
Keywords: Sean Silverthorne
- 11 Dec 2012
- First Look
First Look: Dec. 11
subgroups can shape information sharing to create a hidden profile where there was none initially. Second, we describe how individual defection can weaken subgroup competition and, paradoxically, increase the chance that a team will optimize its View Details
Keywords: Sean Silverthorne