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  • June 2020
  • Background Note

Customer Management Dynamics and Cohort Analysis

By: Elie Ofek, Barak Libai and Eitan Muller
The digital revolution has allowed companies to amass considerable amounts of data on their customers. Using this information to generate actionable insights is fast becoming a critical skill that firms must master if they wish to effectively compete and win in today’s... View Details
Keywords: Cohort Analysis; Customers; Analytics and Data Science; Segmentation; Analysis; Customer Value and Value Chain
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  • February 2017
  • Case

Yemeksepeti: Growing and Expanding the Business Model through Data

By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu
In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin... View Details
Keywords: Entrepreneurial Management; Entrepreneurial Ventures; Turkey; Big Data; Customer Focused Organization; Service Management; Continuous Improvement; Data Analysis; Internet; Growth Strategy; Technological Change; Information Systems; Entrepreneurship; Corporate Strategy; Analytics and Data Science; Analysis; Customer Focus and Relationships; Emerging Markets; Service Operations; Competitive Advantage; Performance Improvement; Internet and the Web; Growth and Development Strategy; Information Technology; Value Creation; Food and Beverage Industry; Turkey
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  • February 2025
  • Article

Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States

By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle
Lead clinicians at two large pediatric cystic fibrosis (CF) centers in the United States and Ireland measured and compared their ambulatory care costs. The clinicians selected three strata of patients (0–11 months, 1–5 years, and 6–17 years of age). Process maps were... View Details
Keywords: Health Care and Treatment; Cost; Service Delivery; Resource Allocation; Health Industry
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  • August 2022
  • Article

Availability of New Medicines in the U.S. and Germany From 2004 to 2018

By: Katharina Blankart, Huseyin Naci and Amitabh Chandra
Importance: Germany's unique approach to coverage determination and pricing has ensured that effective medicines remain on the market, often at prices reduced through negotiation. However, less is known about trade-offs of this approach with regard to initial... View Details
Keywords: Market Entry and Exit; Price; Market Timing; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry; United States; Germany
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  • Article

Imprinting: Toward A Multilevel Theory

By: Christopher Marquis and Andras Tilcsik
The concept of imprinting has attracted considerable interest in numerous fields—including organizational ecology, institutional theory, network analysis, and career research—and has been applied at several levels of analysis, from the industry to the individual. This... View Details
Keywords: History; Situation or Environment; Research; Organizations; Power and Influence
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  • September 2023
  • Module Note

Live Case Exercise for Financial Reporting

By: Tatiana Sandino and Marshal Herrmann
Harvard Business School employs the case method as a cornerstone of its pedagogy, providing students with opportunities to engage in discussions related to difficult or contentious decisions confronted by real-world organizations. In this “live case,” we depart from... View Details
Keywords: Financial Reporting; Research; Corporate Disclosure
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  • 2013
  • Working Paper

Imprinting: Toward A Multilevel Theory

By: Christopher Marquis and Andras Tilcsik
The concept of imprinting has attracted considerable interest in numerous fields—including organizational ecology, institutional theory, network analysis, and career research—and has been applied at several levels of analysis, from the industry to the individual. This... View Details
Keywords: History; Situation or Environment; Organizational Design; Organizational Structure
Related

    Imprinting: Toward A Multilevel Theory

    The concept of imprinting has attracted considerable interest in numerous fields—including organizational ecology, institutional theory, network analysis, and career research—and has been applied at several levels of analysis, from the industry to the individual.... View Details

      Janice H. Hammond

      Janice H. Hammond is the Jesse Philips Professor of Manufacturing. She currently serves as coursehead for the new MBA required course, Data Science for Managers. She serves as program chair for the HBS Executive Education International Women’s Foundation and Women’s... View Details

      Keywords: apparel; distribution; e-commerce industry; manufacturing; retailing; textiles; transportation
      • Web

      Profiles - MBA

      delivering data through biological sensors for later analysis and understanding. Find Daniela on LinkedIn . COMPUTER SCIENCE CABOT 2022 Cohort 4 Anna Wang "I'm excited to be part of a community of... View Details
      • 01 Sep 2023
      • News

      Solving for Z

      unemployment has been hovering at historic lows; in April, it sank to 3.4 percent, a figure not seen since Neil Armstrong walked on the moon. US Chamber of Commerce analysis of data from the Bureau of Labor Statistics for the first part... View Details
      Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
      • Web

      Business History - Faculty & Research

      also addressing key challenges such as high infrastructure costs, political centralization, and broader social considerations related to governance and civil engagement. Through an analysis of Rwanda’s regulatory framework, investment... View Details
      • 16 May 2017
      • First Look

      First Look at New Ideas and Research, May 16

      additional revenue streams and vertical growth capabilities? What about the cohort analysis and data generated from order histories? He motivated the management team to come up with new ideas to put the vast... View Details
      Keywords: Re: Multiple Faculty
      • Web

      Financial Accounting Online Course | HBS Online

      using financial statements Understand GAAP and IFRS standards Prepare and evaluate financial forecasts to make strategic decisions Value a venture, project, or investment opportunity and perform a sensitivity analysis Who Will Benefit... View Details
      • Web

      Online Business Analytics Course | HBS Online

      June 11 Enroll Now Unlock actionable insights by mastering data analysis techniques to solve real-world business challenges and drive informed decision-making. 8 weeks 5 hours per week 5 modules Self-Paced with regular deadlines This... View Details
      • Web

      Business Finance Course Online | HBS Online

      progressively more complex theories and analysis with a pace that keeps you challenged and engaged. Lisa Arpey Executive Board Member at Ford's Theatre What You Earn Certificate of Completion Boost your resume with a Certificate of... View Details
      • 06 Sep 2022
      • Research & Ideas

      Does Hybrid Work Actually Work? Insights from 30,000 Emails

      country’s nationwide COVID-19 lockdown. The researchers studied employee emails and attachments before and during a nine-week period using machine learning and textual analysis. They supplemented their email analysis with qualitative... View Details
      Keywords: by Ben Rand
      • Web

      Business Fundamentals Course - CORe | HBS Online

      Demand: Foundations Strategies for Assessing and Increasing Demand Suppliers and Cost Markets Competition and Differentiation Featured Exercises Develop effective pricing strategies Apply conjoint analysis to understand what customers... View Details
      • Web

      Negotiation Course Online | HBS Online

      walkaway, manage the exchange of offers, and close the deal. Highlights Bridport Onboarding - Brims First Offers Tactical Choices Show Hide Details Concepts BATNA Analysis Psychological Factors Offer View Details
      • Web

      Credential of Leadership, Impact, and Management in Business | HBS Online

      Concepts Develop a robust set of vital and forward-looking business skills to grow as a leader Engage with a global cohort of like-minded peers and build a network that lasts far beyond the program Practice effective teamwork and... View Details