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- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 05 Sep 2013
- News
Women and Sustainable Investing
- 01 Sep 2023
- News
Action Plan: In Context
winner in China: “The reaction was, ‘Who wants to admit they have no manners?’” Etiquette was equated with the service industry, not high society. To overcome the initial lack of enthusiasm, Ho launched Institute Sarita at the Park Hyatt... View Details
- 07 Nov 2023
- News
Love and Money
reunions and hosted by our own Jen Flint, Greenwald gives the audience a glimpse into the world of professional matchmaking—and answers all of those pressing questions and more. READ MORE Jen Flint: Let's talk about how we talk about money. And you work with your View Details
- 01 Oct 1999
- News
Banking on Success
of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details
Keywords: Deborah E. Blagg
- 22 Sep 2023
- News
Capital Connection
complexities of capitalizing their projects—from debt to equity funding options—on their own. This is precisely where DLS steps in, leveraging 20 years of industry experience and relationships to connect clients with the right investors.... View Details
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean and Beth Israel Deaconess... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
- 01 Sep 2003
- News
Kumar Mahadeva
Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press... View Details
- 12 Oct 2017
- News
Fighting Poverty One Neighborhood at a Time
neighborhood-development strategy of mixed-income housing, a cradle-to-college education pipeline, and community wellness programs that have helped to revitalize Atlanta’s troubled East Lake neighborhood. Funded by philanthropists, Purpose Built’s consultants work with... View Details
Keywords: Deborah Blagg
- 23 May 2018
- News
Carla A. Harris, MBA 1987
She organizes her schedule to be home on Sundays so she can attend services at Harlem’s St. Charles of Borromeo, where she is a member of the Gospelites. “Singing is my form of praise,” says Harris, who has released three albums and... View Details
Keywords: Susan Young
- 18 May 2023
- News
India's New Money Managers
into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details
Keywords: Maureen Harmon
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and... View Details
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
requires us to find people who want to stay with the company for the long haul." Another linchpin in Zehnder's vision also sets the firm apart from all others in the field. Clients pay for services rendered,... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
"During the times of the Republic, the Romans had a very small government, which outsourced all kinds of economic activities. They even took bids for services such as tax collection and street construction. The companies that formed in... View Details
- 02 Jan 2018
- News
Reconsidering Retirement
think long term. That meant looking not just a few decades ahead to his own retirement, but also as much as a century ahead to his infant son’s old age. He needed to think like a university shepherding its endowment. That was the impetus behind Rebalance IRA, the... View Details
- 01 Oct 1997
- News
High Fives
have encouraged our clients to take substantial portions of their U.S. equity portfolios and buy international stocks.” Views on investing in emerging markets: “Those markets are enticing but can be unbelievably volatile. We think the... View Details