Center Of Excellence - Publications - Faculty & Research

11 Nov 2013

2+2 Information Session: University of Oklahoma

The information session is an opportunity for college and master degree students to learn more about the 2+2 application process to the MBA program and ask questions to an Admissions Board Member. The session will begin at 6:00 PM CST at OU Research Campus, Three... View Details

2019
Article

Sustaining Open Innovation Through a 'Center of Excellence'

By: Elizabeth E. Richard, Jeffrey R. Davis, Jin Hyun Paik and Karim R. Lakhani

This paper presents NASA’s experience using a Center of Excellence (CoE) to scale and sustain an open innovation program as an effective problem-solving tool and includes strategic management recommendations for other organizations based on lessons... View Details

Keywords: Crowdsourcing; Culture Change; Open Innovation; Center Of Excellence; Collaborative Innovation and Invention; Organizational Culture; Change Management

Citation

Read Now

01 Jun 2003
News

Research Center Opens in Paris

In March, official opening ceremonies were held in Paris for the European Research Center (ERC). The center, which has been operational since spring 2002, is part of the School’s ongoing commitment to create... View Details

Keywords: European Research Center; ERC; Colleges, Universities, and Professional Schools; Educational Services

May 06 2021
Tout

Earn a Certificate of Management Excellence

01 Jun 2005
News

Mookerjee Picked as First Director of New HBS India Research Center

then, the research center will be open in Mumbai (formerly Bombay). HBS now operates research centers in China, Europe, Latin America, and California, and has a research office in Japan. Together with the... View Details

Keywords: HBS; India Research Center; Colleges, Universities, and Professional Schools; Educational Services

2025
Working Paper

Where the Cloud Rests: The Economic Geography of Data Centers

By: Tommy Pan Fang and Shane Greenstein

This study provides an analysis of the entry strategies of third-party data centers in the United States. We examine the market prior to the pandemic, in 2018 and 2019, when supply and demand for data services were relatively stable geographically. We compare with the... View Details

Keywords: Cloud Computing; Location Strategies; Data Centers; Technology Strategy; Entry Strategy; Economic Geography; Spatial Competition; Information Infrastructure; Market Entry and Exit

Citation

Read Now

March 2014 (Revised September 2014)
Supplement

Cancer Treatment Centers of America® (B)

By: Regina E. Herzlinger and Natalie Kindred

This case, a follow-up to Cancer Treatment Centers of America (A), HBS No. 313-012, begins with the debate over New Hampshire's certificate-of-need (CON) law, which restricts hospital expansion. This debate ignited significant public criticism of Cancer Treatment... View Details

Keywords: Cancer; Cancer Treatment; Accountability; Outcomes; Outcomes Reporting; Outcomes Measurement; Survival; For-profit Hospitals; Health Care; Healthcare; Hospital; Certificate Of Need; Health Care and Treatment; Outcome or Result; Corporate Accountability; Policy; Health Industry; United States

Citation

Purchase

June 2011
Article

The Paradox of Excellence

By: Thomas J. DeLong and Sara DeLong

Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details

Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction

Citation

Find at Harvard

Purchase

Web

History of Excellence - Doctoral

History Of Excellence History Of Excellence Part of Harvard University’s tradition View Details

March 2008
Case

The Multiple Sclerosis Center of Atlanta

By: Regina E. Herzlinger and Alfred Martin

The Multiple Sclerosis Center of Atlanta wishes to expand beyond Georgia. The factors influencing this decision are discussed, including drug treatments currently available, and the impact of future drugs in the FDA pipeline as well as financing issues. View Details

Keywords: Decision Choices and Conditions; Financing and Loans; Health Care and Treatment; Health Disorders; Medical Specialties; Expansion; Health Industry; Atlanta

Citation

Find at Harvard

August 2012 (Revised August 2014)
Case

Cancer Treatment Centers of America® (A)

By: Regina E. Herzlinger and Natalie Kindred

Cancer Treatment Centers of America (CTCA), a U.S. network of four privately owned oncology focused factory hospitals, was weighing options for growth. CTCA was entirely cancer focused and specialized in treating patients with complex and advanced-stage cancers, who... View Details

Citation

Educators

Purchase

01 Jun 2011
News

Managing Yourself: The Paradox of Excellence

15 Oct 2009
News

In pursuit of everyday excellence

April 2021
Case

ClearChoice Dental Implant Centers

By: Robert S. Kaplan, Ashiana Jivraj and Jane Barrow

The case illustrates the application of value-based health care to dental medicine. ClearChoice Dental Implant Centers was a rapidly-growing network of dentist-owned independent implant clinics. The targeted market included 23 million people, 15% of the US adult... View Details

Keywords: Value-based Health Care; Dental Medicine; Growth and Development Strategy; Expansion; Business Strategy; Customer Value and Value Chain; Customer Focus and Relationships; Health Industry; United States

Citation

Educators

Purchase

November 2012
Article

Mumbai's Models of Service Excellence

By: Stefan Thomke

Citation

Purchase

November 1999 (Revised November 2000)
Case

Cortlandt Town Center

By: William J. Poorvu and Arthur I Segel

CBL & Associates is trying to decide whether to go ahead with the development of a 790,000 square-foot power center with retailers such as Home Depot and Barnes & Noble. The costs are such that the developer needs to renegotiate its land acquisition price. Then the... View Details

Keywords: Buildings and Facilities; Decision Making; Entrepreneurship; Cost; Negotiation; Projects; Strategy; Construction Industry; Retail Industry

Citation

Educators

Purchase

I had the great pleasure of receiving the Thomas McCraw Fellowship in 2023 and spending a semester at Harvard Business School. Although the purpose of my stay was research, I was particularly impressed by... View Details

01 Nov 2013
News

Excelling together

November 2008
Supplement

Travel Centers of America (CW)

By: Robin Greenwood and James Quinn

Keywords: Food and Beverage Industry; Service Industry; Travel Industry

Citation

Purchase

March 2001 (Revised April 2001)
Case

Montefiore Medical Center

By: Robert S. Kaplan and Syeda Noorein Inamdar

A large urban medical center implements the Balanced Scorecard management tool. Elaine Brennan, senior VP of operations, has reorganized a highly functional health care organization into decentralized patient care centers and support units. Having recently endured the... View Details