Behavioral Operations - Publications - Faculty & Research

18 Sep 2015
News

Why the U.S. Government Is Embracing Behavioral Science

01 Sep 2003
News

Incentives and Operational Excellence

Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

11 Mar 2015
News

How Self-Service Kiosks Are Changing Customer Behavior

12 Sep 2014
News

How Being Filmed Changes Employee Behavior

Keywords: employee management; social psychology; video surveillance

01 Jun 2021
News

5 Behavioral Biases That Trip Up Remote Managers

05 Jan 2021
News

Using Behavioral Science to Improve Well-Being for Social Workers

14 Oct 2015
News

When People Pay Attention to Video Ads--and Why

Keywords: video advertising; consumer behavior; Advertising, Public Relations, and Related Services; Professional Services

12 Jan 2015
News

Why Online Retailers Are Starting to Care About Your Feelings

Keywords: e-commerce; consumer behavior; innovation; Retail Trade

01 Dec 2011
News

Knowing the Score

always wind up being the best operators of a new business. I have been fascinated with ways companies brand themselves ever since my first-year Marketing class. That exposure informed many of my interview questions aimed at exploring... View Details

Keywords: James Andrew Miller; Organizational Behavior; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment