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- Faculty Publications (41)
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- All HBS Web (73)
- Faculty Publications (41)
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- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 01 Mar 2023
- News
Step Change
solidarity. They were in our camp.” When the funding approval finally came through, Enan says the staffers were “ecstatic, over the moon. It was a joint achievement, not us vs. them. I learned the importance of getting buy-in from people... View Details
- 01 Feb 2001
- News
In Dot-Calm Era, Conference Examines Options for Entrepreneurs
Is the bloom off the entrepreneurial rose? Do B2B and B2C mean "Back to Banking" and "Back to Consulting," as the current joke would have it? Where are the opportunities for those who still believe starting... View Details
Keywords: Information
- 01 Dec 2020
- News
Invest in the New Abnormal
need to adjust to the new reality that customers prefer not to come into their stores. B2C firms must enhance their delivery and pickup options and provide incentives [such as rewards points for using a mobile app] to customers to... View Details
- 06 Dec 2021
- News
Leadership in the Digital Age
the world. Many executives who joined the roundtable hosted by the Asia-Pacific Research Center and the Harvard Center Shanghai discussed the rapid pace of technological advancement and how to respond quickly to customer demand for frictionless mobile interaction, both... View Details
Keywords: April White
- 13 Jan 2021
- News
Stress Test
what we do,” says Andrew Kelley, III (MBA 2002), the chief commercial officer for BoxLock. He’s spent a lot of time thinking about what it means to do things right in the midst of a pandemic. Atlanta-based BoxLock began as a B2C company... View Details
- 12 Apr 2023
- News
Step Change
over the moon. It was a joint achievement, not us vs. them. I learned the importance of getting buy-in from people and that it's not a matter of who gets credit. Jim Harmon always told me, ‘Success has many mothers.' " Working in the... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
workplaces had been shuttered. She also introduced physical therapy classes every week prioritizing self-care as a critical form of healthcare especially now. “The platform has been elevating members’ spirits by providing much-needed community and support. Now that... View Details