Filter Results:
(335)
Show Results For
- All HBS Web
(335)
- News (133)
- Research (157)
- Events (1)
- Multimedia (7)
- Faculty Publications (55)
Show Results For
- All HBS Web
(335)
- News (133)
- Research (157)
- Events (1)
- Multimedia (7)
- Faculty Publications (55)
Page 1 of 335
Results →
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 2020
- Article
Worry at Work: How Organizational Culture Promotes Anxiety
By: Jeremy A. Yip, Emma E. Levine, Alison Wood Brooks and Maurice E. Schweitzer
Organizational culture profoundly influences how employees think and behave. Established research suggests that the content, intensity, consensus, and fit of cultural norms act as a social control system for attitudes and behavior. We adopt the norms model of... View Details
Keywords: Anxiety; Norms; Stress; Culture; Tightness-looseness; Curvilinear; Organizational Culture; Emotions; Performance
Yip, Jeremy A., Emma E. Levine, Alison Wood Brooks, and Maurice E. Schweitzer. "Worry at Work: How Organizational Culture Promotes Anxiety." Art. 100124. Research in Organizational Behavior 40 (2020).
- 16 Jun 2015
- News
The Isolating Effects of Anxiety
- 05 Jul 2016
- News
How to Turn Anxiety Into Excitement
- June 2014
- Article
Get Excited: Reappraising Pre-Performance Anxiety as Excitement
By: A.W. Brooks
Individuals often feel anxious in anticipation of tasks such as speaking in public or meeting with a boss. I find that an overwhelming majority of people believe trying to calm down is the best way to cope with pre-performance anxiety. However, across several studies... View Details
Brooks, A.W. "Get Excited: Reappraising Pre-Performance Anxiety as Excitement." Journal of Experimental Psychology: General 143, no. 3 (June 2014): 1144–1158. (Received Outstanding Dissertation Award by International Association for Conflict Management 2013.)
- 05 Aug 2011
- News
High achievers, high anxieties
- 08 Jan 2014
- News
Study: Fight Performance Anxiety by Getting Excited
- Article
Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety
By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer
From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people... View Details
Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton, and Maurice Schweitzer. "Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety." Organizational Behavior and Human Decision Processes 137 (November 2016): 71–85.
- 12 May 2020
- News
How History's Great Leaders Managed Anxiety
- 23 Mar 2016
- News
Can Three Words Turn Anxiety Into Success?
- 24 Jun 2020
- News
Help Your Employees Manage Their Reentry Anxiety
- 11 Dec 2013
- News
Taking the anxiety out of spending
- 29 Oct 2013
- News
How Anxiety Can Lead Your Decisions Astray
- 2013
- Working Paper
Don’t Stop Believing: Coping with Anxiety Through Rituals
By: A.W. Brooks, J. Schroeder, J. Risen, F. Gino, A. Galinsky, M. I. Norton and M.E. Schweitzer
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 09 Jun 2021
- News
How Tennis, Golf, and White Anxiety Block Racial Integration
- 30 Jan 2015
- News
Work Anxiety Kills Thousands of Americans Every Year
- 08 Jan 2016
- News
The Secret to Making Anxiety Work in Your Favor
- May 2011
- Article
Can Nervous Nelly Negotiate? How Anxiety Causes Negotiators to Make Low First Offers, Exit Early, and Earn Less Profit
By: A.W. Brooks and M.E. Schweitzer
Negotiations trigger anxiety. Across four studies, we demonstrate that anxiety is harmful to negotiator performance. In our experiments, we induced either anxiety or neutral feelings and studied behavior in negotiation and continuous shrinking-pie tasks. Compared to... View Details
Brooks, A.W., and M.E. Schweitzer. "Can Nervous Nelly Negotiate? How Anxiety Causes Negotiators to Make Low First Offers, Exit Early, and Earn Less Profit." Organizational Behavior and Human Decision Processes 115, no. 1 (May 2011): 43–54. (Awarded Best Paper with a Student as First Author by the International Association for Conflict Management, 2010.)