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  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

how individuals think about speaking up at work, we first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input was considered crucial. Qualitative data collected in 190... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2018
  • Research & Ideas

Welcome to Retirement. Who Am I Now?

Reading: Want Your Employees to Plan Better for Retirement? Don't Do This The Startling Percentage of Financial Advisors with Misconduct Records The Knowledge Coach What do you think of this research? How are you View Details
Keywords: by Dina Gerdeman; Entertainment & Recreation
  • 30 Aug 2018
  • Blog Post

My Difficult Decision to Leave Google for HBS

year at Google, and it still felt like a dream. I loved my role. My coworkers and managers were expert mentors. I felt like the company’s top priority (so did everyone else!). I played soccer twice a week on Google’s idyllic Mountain View... View Details
  • 15 Dec 2021
  • Research & Ideas

The 10 Most Popular Articles of 2021

surprisingly, the 10 most-read articles on Harvard Business School Working Knowledge reflected the mood swings of another challenging, complex year for managers and employees everywhere. The 10 most popular... View Details
Keywords: by Danielle Kost
  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

on screen. Harvard Business School’s Amit Goldenberg worked with seven other researchers, including Airbnb executives, to evaluate online strategies for mitigating loneliness. Goldenberg’s findings offer insights for managers and View Details
Keywords: by Michael Blanding
  • 27 Oct 2020
  • Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

steps toward addressing institutional racism Companies have long used competition to motivate employees to think creatively and push themselves. Law firms, consultancies, and other adherents to the “up or out” philosophy aim to promote... View Details
Keywords: by Danielle Kost
  • 06 Jul 2016
  • What Do You Think?

How Do We Pay for the Costs of Globalization?

important information. It turned out that the information was largely an explanation of the benefits for the company in moving. Then employees were asked to maintain their commitment to quality over the final months of their employment.... View Details
Keywords: by James L. Heskett; Manufacturing
  • 04 Sep 2017
  • Blog Post

HBS Startup Bootcamp and Founders Unfiltered

on data while exploring market fit. Faculty presented central themes of renowned HBS courses like Founders’ Journey and Entrepreneurial Finance. Industry experts offered their insights on how to effectively manage public relations, what... View Details
  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Change; Disruption; Competency and Skills; Talent and Talent Management; Customers; Customer Satisfaction; Decision Making; Cost vs Benefits; Demographics; Ethics; Governance; Corporate Accountability; Human Resources; Employees; Recruitment; Retention; Leadership; Management; Crisis Management; Risk Management; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Society; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Motion Pictures and Video Industry
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  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

middle managers and line employees attempt to execute the explicit strategy. Unfortunately, these strategies often diverge. They are not aligned. And so the potential of the enterprise becomes unrealized.... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • January 2018 (Revised January 2020)
  • Case

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull
A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details
Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry
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  • 28 Nov 2007
  • Research & Ideas

B2B Branding: Does it Work?

enterprise customers. They cannot do so economically using the traditional direct sales force. Second, if left unattended, individual managers will each do their own ad hoc marketing. The result will be a hodgepodge of corporate logos,... View Details
Keywords: by John Quelch; Consumer Products
  • 30 Jun 2008
  • Research & Ideas

Rethinking Retirement Planning

place an undue burden on workers who don't have the interest, time, or expertise to manage their finances. A pioneer in translating finance and mathematics into practical, Wall Street-ready models, Merton was awarded the 1997 Nobel... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 22 Mar 2016
  • First Look

March 22, 2016

must overcome severe individual and organizational biases that prevent managers and employees from thinking deeply and analytically about their risk exposure. In this paper, we draw lessons from seven case... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

forthcoming Academy of Management Discoveries Creativity, Artificial Intelligence, and a World of Surprises By: Amabile, Teresa M. Abstract—In recent years, progress has been made toward AI Creativity, which I define as the production of... View Details
Keywords: Dina Gerdeman
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

Le is grappling with a host of operational challenges at Pho Hoa that include poor service and variable food delivery times for the menu’s wide array of 150 items. While his father has stepped aside, Tam’s uncle continues to manage the... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

http://hbr.org/product/handbook-of-leadership-theory-and-practice/an/12326-HBK-ENG Tribute to Paul A. Samuelson Author:Robert C. Merton Publication:The Journal of Portfolio Management 36, no. 2 (winter 2010): 1 An abstract is unavailable... View Details
Keywords: Martha Lagace
  • 22 Mar 2013
  • Research & Ideas

Pulling Campbell’s Out of the Soup

to imagine that we could inspire high performance with no employee engagement." Conant decided to grow the soup business, and he championed the idea of "winning" on two fronts--in the workplace and in the marketplace. To... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • September 2019
  • Case

Shell: A Company of Opportunity?

By: Joseph B. Fuller and Emer Moloney
The Opportunity Hub was a cloud-based platform that enabled managers to market projects they were working on and associated resourcing needs as “Opportunity Owners” and employees, or “Opportunity Seekers,” to browse these statements of need and engage when they had... View Details
Keywords: Business Divisions; Change Management; Competency and Skills; Experience and Expertise; Talent and Talent Management; Energy; Energy Sources; Non-Renewable Energy; Renewable Energy; Human Resources; Employees; Retention; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Technological Innovation; Jobs and Positions; Job Design and Levels; Knowledge Sharing; Knowledge; Knowledge Use and Leverage; Labor; Human Capital; Labor Unions; Leading Change; Resource Allocation; Organizational Change and Adaptation; Performance Evaluation; Performance Productivity; Strategic Planning; Projects; Motivation and Incentives; Business Strategy; Social and Collaborative Networks; Technology Platform; Chemical Industry; Energy Industry; Information Technology Industry; Technology Industry; United Kingdom; Netherlands
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  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

New Video: Books@Baker Interview with Felix Oberholzer-Gee Click to watch. Some companies gain advantage by commanding premium prices. Others lean on their world-class talent. But, a small slice of companies manages to do both—and... View Details
Keywords: by Danielle Kost