United States Digital Service - Publications - Faculty & Research

01 Sep 2012
News

Who Owns Yoga?

people,” Deshpandé says. The enterprising Bikram, born in 1946 in Calcutta and known worldwide by his first name, began studying yoga as a four-year-old. He arrived in the United States in 1971, opening his... View Details

Keywords: Kim Girard; yoga; Educational Services; Educational Services; Educational Services; Educational Services

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

series of labor-manager-owner conflicts—beginning with an air traffic controllers' strike in the United States in the 1980s—in which organized labor has suffered one defeat after another, often losing jobs... View Details

Keywords: by James Heskett

Web

Related Collections - A Chronicle of the China Trade

scenes related to maritime affairs. The holdings also include original reports of the Chinese Maritime Customs Service as well as catalogues of Chinese products displayed in international expositions. View Details

01 Dec 2007
News

Hi-Ho, Hi-Ho

Director Jana Pompadur Kierstead. “It was exciting to welcome alumni to campus for an effort that gives students a better foundation in the various opportunities that are available.” Class of 2007 Median base salary $115,000 Median total compensation $140,000 LEADING... View Details

01 Dec 2003
News

DonorsChoose: Teaming Up with Teachers

primarily for public schools serving low-income families. It has created an online marketplace connecting teachers with “citizen philanthropists,” who buy supplies or services the schools can’t afford. At www.DonorsChoose.org, teachers... View Details

Keywords: Personal Services; Personal Services

01 Oct 2000
News

The Entrepreneurial Venture

the last quarter century, not only in terms of entrepreneurship but also in the dynamics of the free-enterprise system itself. In 1975, venture funding in the United States totaled about $50 million. Today,... View Details

March 1999 (Revised February 2000)
Case

Patient Care Delivery Model at the Massachusetts General Hospital, The

By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy

Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details

Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

Citation

Educators

Purchase

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

fits no pattern. Three of the eight began their education outside the United States. Three of the eight had no formal education in business. No school dominates the list of those from whom our candidates graduated. We are left to draw our... View Details

Keywords: by James Heskett; Financial Services; Financial Services

01 Dec 2000
News

Everything Old Is New Again: The History of Technological Frontiers

noted that the United States has failed in its attempts to protect encryption techniques as a national military asset. Content remains the most difficult area to control and thus promises to be the enduring... View Details

Keywords: Laura Singleton; Microsoft; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

markets. Delivering on the ultimate goal, reaching and successfully identifying each and every Indian resident, is a daunting prospect. "This project is hugely audacious and has never been achieved anywhere before," says Khanna. "There is nothing in the... View Details

Keywords: by Dina Gerdeman

31 Oct 2014
Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

disease is also stymied by the fact that public health in the United States is largely relegated to the states, which vary in their commitment and capacity, and none of which have the resources of the... View Details

Keywords: by Gautam Mukunda; Health

01 Sep 2020
News

Road Work

Camino business is underbanked and informally run, lacking the data footprint that regular cash deposits and a digital bookkeeping system provide. Finally, some of Camino’s borrowers are undocumented immigrants to the View Details

Keywords: banking; LatinX; small businesses; COVID-19; Finance

Profile

Shaila Ittycheria

faculty and support staff. "It's unbelievable how far above and beyond the call of duty professors will go for us," Shaila says. "They're truly motivated by teaching. And MBA Career Services has been amazing. I assumed that... View Details

29 Mar 2016
First Look

March 29, 2016

institution’s patient portal. Conclusions. As healthcare costs continue to rise in the United States and around the world, a value-based approach with explicit, transparently reported patient outcomes will... View Details

Keywords: Sean Silverthorne

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

businesses. Consider, for example, the debate about Napster, the online service for sharing digital and music files. Napster triggered a firestorm of outrage in the music industry about piracy of music. The... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

03 Apr 2017
What Do You Think?

How About Investing in Human Infrastructure?

Sitaraman, The Crisis of the Middle-Class Constitution: Why Economic Inequality Threatens Our Republic (New York: Alfred A. Knopf, 2017) ORIGINAL COLUMN: There is increasing talk about stimulating $1 trillion in spending on the aging View Details

Keywords: by James Heskett; Construction

06 Jun 2016
News

Harvard Business School Inaugurates New Executive Education Center

Keywords: Chao; Educational Services

July 1994 (Revised January 1997)
Case

Steamboat Ski & Resort Corporation

By: Jeffrey F. Rayport

The largest ski resort in Colorado must determine how to select customer segments to focus its promotional and service-delivery efforts. Making segmentation work depends on reordering its pricing policy and "service packages." View Details

Keywords: Marketing Strategy; Service Delivery; Entertainment and Recreation Industry; Colorado