System Outsourced Services - Publications - Faculty & Research

12 Jan 2010
First Look

First Look: Jan. 12

Zhang, Paul W. Farris, John W. Irvin, Tarun Kushwaha, Thomas J. Steenburgh, and Barton A. Weitz Publication:Journal of Interactive Marketing (forthcoming) Abstract Multichannel retailing is the set of activities involved in selling merchandise or View Details

Keywords: Martha Lagace

25 Feb 2020
News

Beyond the Plastisphere

commissary kitchen into PHA that will be used to make compostable bioplastic products for the kitchen’s own food service operations. Since the bacteria that produce PHA also eat it, anything made from the stuff can ultimately be fed back... View Details

Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing

12 Nov 2024
HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

different, with unemployment at 27 percent unemployment and recidivism at almost 77 percent in 2022. Some $88 billion was spent per year to run the sprawling prison system in the United States, with the New York University Center for... View Details

Keywords: by Avery Forman; Employment

19 Aug 2008
First Look

First Look: August 19, 2008

effects of asset-liability mismatches within and across institutions. Risk-adjusted CCA balance sheets facilitate simulations and stress testing to evaluate the potential impact of policies to manage systemic risk. Download paper:... View Details

Keywords: Sean Silverthorne

01 Sep 2004
News

Charlie Williams (MBA 1939, DCS 1952)

aboard the cruiser USS Topeka in 1945 when the ship received President Truman’s announcement of the dropping of the atom bomb. As the ship’s announcer, I read Truman’s words over the PA system to the entire crew. When I finished, there... View Details

Keywords: Garry Emmons; Educational Services; Educational Services; Educational Services; Educational Services

13 Oct 2003
Research & Ideas

How to Pick Managers for Disruptive Growth

businesses via the Internet, evolved into a completely automated end-to-end solution. Pandesic was a spectacular failure. It sold very few systems and shut its doors in February 2001 after having spent more than $100 million. It is... View Details

Keywords: by Michael Raynor

12 Apr 2004
Research & Ideas

Operations and the Competitive Edge

several of which are described in our book. All these companies compete in markets that have long existed, and in which they were minor players up to a few years ago. None offers products or services that are markedly different from those... View Details

Keywords: by Martha Lagace

24 Apr 2012
First Look

First Look: April 24

in external auditing, and 6) auditing management information systems. Working PapersEmployee Selection as a Control System Author:Dennis Campbell Abstract Theories from the economics, management control, and organizational behavior... View Details

Keywords: Carmen Nobel

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

available during organizational development, and the conditions of its acquisition that all work together to create a powerful influence on management behavior and organizational culture." It is therefore imperative, Grossman argues, that the world of nonprofit... View Details

Keywords: by James E. Aisner

19 Apr 2018
Blog Post

Policy, Practice, Leadership & Impact: Making a Difference with the HBS/HKS Joint Degree

governments need most are internal sources of revenue that can then finance their public goods and services – which means a strong local private sector that creates jobs and generates tax revenue. This interest in private sector... View Details

13 Jan 2009
First Look

First Look: January 13, 2009

Harvard Business School Case 208-099 Primus is a credit derivative product company. How will they weather the credit crisis of 2007? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=208099 PublicationsOwnership... View Details

Keywords: Martha Lagace

16 Dec 2020
Blog Post

Alumni on the Black Lives Matter Movement

in learning and development programs for hourly workers; investing in nonprofit organizations dedicated to fighting systemic racism; making its products more accessible to underserved communities; and delivering on robust diversity and... View Details

07 Apr 2015
First Look

First Look: April 7

commissions hurt sales. If managers must retain a cap, they should set it as high as possible to avoid reducing reps' incentives. Although overly complicated compensation systems have their downsides, research has found that a View Details

Keywords: Sean Silverthorne

08 Jan 2007
Research & Ideas

Who Rises to Power in American Business?

have far greater access to opportunities. But, who has access to these elite programs? Are they simply part of a long feeder system for the privileged class that starts in private nursery schools? Are they truly open to all? Education has... View Details

Keywords: by Sean Silverthorne

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

services flow from the company to customers. Money flows in the reverse direction, from customers to the company and from the company to suppliers. Along the horizontal dimension are the company's competitors and complementors . . . . A... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

Web

Commencement 2019 Address | About

than it has in the past. Around the globe, people are wrestling with growing inequality, increasing divisiveness, and the rising threat of systemic challenges such as climate change. They are living with the terrifying insecurity that... View Details

03 Jun 2020
Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details

Keywords: by John Macomber and Joseph Allen; Real Estate

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant... View Details

Keywords: by Jim Aisner

Profile

Lara Hodgson

offering, NOWaccount, is a fast-growing revenue accelerator system that provides small businesses immediate access to the capital that is inevitably tied up in outstanding receivables – currently small businesses in the U.S. hold more... View Details

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

specific customer groups either are overserved or are unsatisfied nonconsumers. Overserved customers consume a product or service but don't need all its features or functionality. Three specific indicators point to this customer group:... View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

Publications