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  • October 2019
  • Case

Engaging the Nationwide Workforce

By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta
Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this... View Details
Keywords: Talent and Talent Management; Change; Change Management; Transformation; Insurance; Human Resources; Employees; Employee Relationship Management; Retention; Selection and Staffing; Employment; Human Capital; Leadership; Leadership Development; Organizational Change and Adaptation; Social Psychology; Financial Services Industry; Insurance Industry; United States; Ohio
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  • June 2011 (Revised September 2011)
  • Case

Exchange-Traded Funds at Vanguard (A)

By: Robert C. Pozen and Steven Vickers
Vanguard Group management, led by CEO John Brennan, was considering whether to launch exchange-traded funds (ETFs) in early 2000. ETFs, first created in the early 1990s, combined aspects of traditional mutual funds and closed-end funds. The US ETF industry had reached... View Details
Keywords: Investment Funds; Managerial Roles; Growth and Development Strategy; Experience and Expertise; Market Entry and Exit; Network Effects; Profit; Business and Shareholder Relations; Product Launch; Asset Management; Distribution Channels; Ownership; Financial Services Industry; United States
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  • 24 Jul 2018
  • Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

Do your research and demonstrate to yourself that there is strong evidence that creating strategically planned social impact can enhance your company’s success. Use your professional skills to identify an opportunity for simultaneously... View Details
Keywords: by George Serafeim
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

participate because of low skill level or low wealth. The initial product for this new market usually isn't very good; in fact, it's usually "crummy," Christensen said. But it's good enough. When Sony in 1955 developed the first... View Details
Keywords: by Sean Silverthorne
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

skills building boot camp, a global immersion field study, and a team-based entrepreneurial project designed to integrate knowledge from the first year curriculum—FIELD teaches students that what they have learned about business in the... View Details
Keywords: by Michael Blanding; Education
  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

for managerial skills continues to grow, executive education worldwide has entered a period of disruption caused by the digitalization of content, connectivity, and communication. The current offerings of many executive education program... View Details
Keywords: Sean Silverthorne
  • March 2022 (Revised March 2024)
  • Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane
Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details
Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States
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  • 19 Apr 2016
  • First Look

April 19, 2016

fast-food chain Chicken Republic, and Ayo Oduntan, founder of an integrated Nigerian poultry operation (Amo Byng Group), are among a growing cadre of skilled food-industry entrepreneurs for whom the opportunities to serve the Nigerian... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2002
  • Research & Ideas

Mentoring—Using the Voice of Experience

innovation have increased so that we are shoving young people into positions of leading innovation in an ever-increasing pace. How are they going to learn? That's where the two overlap. SS: It used to be that you would learn skills and... View Details
Keywords: by Sean Silverthorne
  • 02 Sep 2016
  • Op-Ed

The Twitter Election

unlikely to suffice. Many voters are now looking not just for problem-solving skills but for specific policy solutions that hold up under scrutiny.Third, Trump is under-leveraging Twitter. Though he feeds his followers a continuing diet... View Details
Keywords: by John Quelch and Thales Teixeira
  • 05 Dec 2007
  • Sharpening Your Skills

Sharpening Your Skills: Managing Marketing

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: How can marketing better align with corporate strategy? Can you place a... View Details
  • 17 Dec 2001
  • Research & Ideas

Enterprising Women

some skepticism when potential backers realized she was a woman, Chase didn't let that faze her. "I always made it a point to fall back on skill and hard work. When they realized I knew the business inside and out, it ceased to be an... View Details
Keywords: by Julia Hanna
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

with skills training to foster inclusion takes time, perhaps too much time to satisfy those impatient for the more immediate gratification of increasing numbers of minority hires and ringing the diversity bell. Does an organization have... View Details
Keywords: by James Heskett
  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

discussing such things as the end of cheap oil, the exportation of jobs, work-life issues, the importance of attitude versus skills in work, marketing productivity, "judo management," the innovator's dilemma, the accountability... View Details
Keywords: Re: James L. Heskett
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

innovation teams under too much bureaucracy, treating the innovators as more valued corporate citizens than those who work in the current business, and hiring leaders who don't have the relationship and communications skills necessary to... View Details
Keywords: by Sean Silverthorne
  • 23 Nov 1999
  • Research & Ideas

The Future of the Venture Capital Cycle

magnitude of fundamental technological innovation in the economy, the presence of liquid and competitive markets for venture capitalists to sell their investments (whether markets for stock offerings or acquisitions), and the willingness of highly View Details
Keywords: by Paul A. Gompers & Josh Lerner; Financial Services
  • 01 May 2007
  • First Look

First Look: May 1, 2007

possibility that the effects of FDI differ by sector. Second, we differentiate FDI based on objective qualitative industry characteristics including the average skill intensity and reliance on external capital. Third, we use a new dataset... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2021
  • What Do You Think?

Why Can’t More Leaders Teach?

manager, among other things, “you were there to tone down the heat from above and keep your team motivated and focused.” Tim Armour said that his growing organization tried to remain as flat as possible, but is adding to middle management ranks now, “with one eye on... View Details
Keywords: by James Heskett
  • 25 Feb 2015
  • Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

focuses on the economics and strategy of digital: how organizations need to adapt and change in this new environment, and the individual skills required to succeed in a digital economy. "You know that a significant change has taken... View Details
Keywords: by Julia Hanna; Education; Technology
  • 18 Jan 2021
  • Book

How Thinking Like a Startup Helps Governments Solve More Problems

adapting the skills and practices of entrepreneurship for the public sector,” he says. Before joining the HBS faculty and creating the MBA course Public Entrepreneurship, Weiss was chief of staff to Boston Mayor Thomas Menino. In 2010,... View Details
Keywords: by Martha Lagace

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