Qualitative Case Studies - Publications - Faculty & Research

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Doing Business in a Divided World - Alumni

Administration, Senior Associate Dean for Business and Global Society Professor Peter Tufano, Baker Foundation Professor of Business Administration 10:00 a.m. Case Study Discussion: Jeff Harmening at General... View Details

15 Feb 2024
Blog Post

How I Spent My 2+2 Deferral: Carol Wright

We sat down with Carol Wright (MBA 2025) to hear more about how she spent her deferral years. Why did you decide to apply to HBS via the 2+2 deferred admissions process? I attended the Summer Venture in Management Program in 2019. Experiencing the View Details

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

(iStock) iStock SUMMING UP Does Diversity Really Enhance Performance? As I’ve pointed out in the past, a tenet of the MBA classroom is that if a case problem splits the class, it will produce a good discussion. This appears to have been... View Details

Keywords: by James Heskett

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

controlled for industry and stage in the business cycle.” Bob Vanourek, citing results of a study by the McKinsey Global Institute, said that long-term oriented firms in its sample “outperformed the short-termers in revenue growth,... View Details

Keywords: by James Heskett

20 Feb 2007
First Look

First Look: February 20, 2007

Working PapersNone this week. Cases & Course MaterialsFemale Entrepreneurship in Developing Countries Harvard Business School Note 807-018 Examines the extent of and challenges facing female entrepreneurs in developing countries.... View Details

Keywords: Martha Lagace

Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

19 Jul 2017
Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

nudges can in some cases be more than 40 times more effective than the next most effective method, a dramatic result for governments dealing with scarce resources. “If you take a particular policy objective as a given, nudges give you a... View Details

Keywords: by Michael Blanding

26 Jul 2016
First Look

July 26, 2016

Studies 1a-c, participants viewed individuals who reframed distress as passion as more competent than those who attributed distress to emotionality or made no attribution. In Studies 2a-b, reframing emotion... View Details

Keywords: Sean Silverthorne

09 Jun 2009
First Look

First Look: June 9

and professional activities of academic biomedical scientists. In qualitative and quantitative analyses, we show that scientists match to their postdoctoral mentors based on two dominant factors, geography and scientific focus. They then... View Details

Keywords: Martha Lagace

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

States Military Academy at West Point. Using case studies (see links below), Snook's students are introduced to the coaches at pivotal moments: Knight has just been fired from Indiana and is unrepentant... View Details

Keywords: by Sean Silverthorne; Sports

29 May 2012
First Look

First Look: May 29

of strong ties to resistors accruing to the change agent are weaker and may yet turn into liabilities that reduce the likelihood of change adoption. Analyses of longitudinal data from 68 multi-method case View Details

Keywords: Sean Silverthorne

2011
Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber

Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details

Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry

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27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

hospital's emergency department around temporary teams called pods. The low-cost redesign led to dramatic improvements, both qualitatively and quantitatively, including a 40 percent reduction in how long a patient would remain in the ED... View Details

Keywords: by Roberta Holland; Health

17 Apr 2007
First Look

First Look: April 17, 2007

firm, or between an upstream and downstream firm. We claim that misalignment is costly both to the involved functions/firms and to the rest of the organization or supply chain, and focus the paper on studying the circumstances under which... View Details

Keywords: Martha Lagace

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

typical consumers think. That's fine if you only want to keep making incremental improvements to your products, says Jill Avery, senior lecturer at Harvard Business School and a former brand manager at Gillette, Samuel Adams, and AT&T. "Traditional market research... View Details

Keywords: by Michael Blanding

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

tasks, including data entry. All participants completed day one of the study (receiving $35 for their trouble). They were given the choice of whether to return on the second day (in which case they'd receive... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

Research Summary

Re-Producing Exclusivity: A History of the Transatlantic Fashion Industry, 1929-1960

The history of fashion has been increasingly explored over the last decade, but two important and intertwined features of the topic are still underdeveloped: business and its international aspect. These dimensions are crucial. Fashion is first and foremost an industry... View Details

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

opportunities that their previous employers may have failed in or overlooked. Imagine how the last year might have been for all of us if Eric Yuan—formerly an executive at Cisco WebEx—was unable to go on to launch Zoom Video Communications; we learned about Eric’s... View Details

Keywords: by Kristen Senz; Technology

Finance Awards & Honors - Faculty & Research

Lifelong Financial Security for “Conflicting Interests and the Effect of Fiduciary Duty: Evidence from Variable Annuities” ( The Review of Financial Studies , 2022) with Shan Ge and Johnny Tang. Benjamin C. Esty : Winner of the 2023 View Details

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar