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  • Web

Health Care - Faculty & Research

innovative digital health solutions are also touched upon. Leadership challenges and strategic dilemmas are highlighted. Keywords: Integrated Practice Units ; Outcomes Measurement ; Time-Driven Activity-Based Costing ; Health Care and... View Details
  • Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance New Venture Competition Non Profit Management Nonprofit Supportive Services Public... View Details
  • 28 Nov 2018
  • HBS Case

On Target: Rethinking the Retail Website

past. Measure success in narrow terms A successful customer interaction on Target.com was narrowly defined: Only when a customer searched for a product, received recommendations, and actually purchased the product would the company bother... View Details
Keywords: by Dina Gerdeman; Retail
  • Web

Faculty & Researchers - Managing the Future of Work

on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to View Details

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • Web

    The Role of Leaders - Institute For Strategy And Competitiveness

    all constituencies Maintain discipline around the strategy, in the face of many distractions Decide which industry changes, technologies, and customer needs are relevant, and how to tailor responses to the company's strategy Measure... View Details
    • 24 Apr 2018
    • Op-Ed

    Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

    Facebook’s current data privacy crisis, could learn a lot from Johnson. Let’s examine how Johnson and Zuckerberg measured up against what I have identified as 7 Lessons for Leading in Crisis. #1: Face reality, starting with yourself.... View Details
    Keywords: by Bill George; Technology; Food & Beverage
    • 20 Oct 2009
    • First Look

    First Look: October 20

    of Corruption Scandals Authors:Rafael Di Tella and Ignacio Franceschelli Abstract We construct measures of the extent to which the four main newspapers in Argentina report government corruption on their front pages during the period... View Details
    Keywords: Martha Lagace
    • 2021
    • Working Paper

    Hidden Software and Veiled Value Creation: Illustrations from Server Software Usage

    By: Raviv Murciano-Goroff, Ran Zhuo and Shane Greenstein
    How do you measure the value of a commodity that transacts at a price of zero from an economic standpoint? This study examines the potential for and extent of omission and misattribution in standard approaches to economic accounting with regards to open source... View Details
    Keywords: Server Software; Open Source Distribution; Applications and Software; Analytics and Data Science; Economics; Value Creation; Measurement and Metrics
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    • Web

    Generative AI - Alumni

    include professional, personal, passionate, etc. Output: Request a specific output, such as “create a cover letter for a job application as a [position] at [company].” Specifics: Include any measurable indicator that you want to give to... View Details
    • Research Summary

    Overview

    Professor Schreger studies international finance and macroeconomics, with an emphasis on sovereign debt. Following a series of sovereign debt crises in the 1980s and 1990s, which caused defaults among emerging markets governments on their foreign currency obligations,... View Details
    • Research Summary

    Communication (and Coordination?) in a Modern, Complex Organization

    This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
    • 2023
    • Working Paper

    The Complexity of Economic Decisions

    By: Xavier Gabaix and Thomas Graeber
    We propose a theory of the complexity of economic decisions. Leveraging a macroeconomic framework of production functions, we conceptualize the mind as a cognitive economy, where a task’s complexity is determined by its composition of cognitive operations. Complexity... View Details
    Keywords: Decisions; Complexity; Perception; Consumer Behavior; Production
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    • 2015
    • Chapter

    The Fourth Wave: Business Management and Business Education in the Age of the Anthropocene

    By: Andrew J. Hoffman and John Ehrenfeld
    Sustainability has become mainstream in both management practice and management research. Firms incorporate sustainability strategies into their core mission. University administrators promote sustainability as central to their curricula. Scholars pursue sustainability... View Details
    Keywords: Environmental Sustainability; Social Issues; Natural Environment; Leading Change; Management Systems
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    • October 2021
    • Article

    Directors' Perceptions of Board Effectiveness and Internal Operations

    By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan
    We contribute to the growing literature on the effectiveness of corporate boards by examining the effect of two insights that have been largely unexplored in prior studies that use public data. First, since boards’ responsibilities are wide-ranging, more holistic... View Details
    Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception
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    • September 2019
    • Article

    The Persistence of Broadband User Behavior: Implications for Universal Service and Competition Policy

    By: Andre Boik, Shane Greenstein and Jeffrey Prince
    In several markets, firms compete not for consumer expenditure but consumer attention. We examine user priorities over the allocation of their time, and interpret that behavior in light of salient tensions in policy discussions over universal service, data caps, and... View Details
    Keywords: Broadband Service; Attention Allocation; Consumer Behavior; Household; Internet and the Web; Competition; Policy
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    • Article

    Liquidity Provision and Stock Return Predictability

    By: Mark Seasholes and Terrence Hendershott
    This paper examines the trading behavior of two groups of liquidity providers (specialists and competing market makers) using a six-year panel of NYSE data. Trades of each group are negatively correlated with contemporaneous price changes. To test for return... View Details
    Keywords: Liquidity; Market Makers; Market Efficiency; Inventory; Liquidity Provision; Market Design; Financial Liquidity; Stocks; Investment Return
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    • June 28, 2011
    • Article

    Using Implementation Intentions Prompts to Enhance Influenza Vaccination Rates

    By: Katherine L Milkman, John Beshears, James J. Choi, David Laibson and Brigitte C. Madrian
    We evaluate the results of a field experiment designed to measure the effect of prompts to form implementation intentions on realized behavioral outcomes. The outcome of interest is influenza vaccination receipt at free on-site clinics offered by a large firm to its... View Details
    Keywords: Behavioral Economics; Nudge; Libertarian Paternalism; Public Health; Flu Shot; Behavior; Consumer Behavior; Health Care and Treatment; Cognition and Thinking
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    • Article

    Recent Advances in the Empirics of Organizational Economics

    By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
    We present a survey of recent contributions in empirical organizational economics, focusing on management practices and decentralization. Productivity dispersion between firms and countries has motivated the improved measurement of firm organization across industries... View Details
    Keywords: Economics; Management Practices and Processes; Performance Productivity; Geographic Location; Motivation and Incentives; Factories, Labs, and Plants; Competition; Human Capital; Markets; Governing Rules, Regulations, and Reforms; Multinational Firms and Management; India; Brazil; United States
    Related

      Detecting Routines: Applications to Ridesharing CRM

      Routines shape many aspects of day-to-day consumption. While prior work has established the importance of habits in consumer behavior, little work has been done to understand the implications of routines--which we define as repeated behaviors with recurring, temporal... View Details