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Show Results For
- All HBS Web
(4,842)
- People (11)
- News (1,787)
- Research (2,111)
- Events (17)
- Multimedia (100)
- Faculty Publications (818)
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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
Loveman, has led a remarkable period of growth by installing service profit chain concepts throughout the organization. These organizations have been able to achieve what we might call SPC.2 by creating "owners" out of both customers and employees. By owners,... View Details
Keywords: by Sean Silverthorne
- 09 Apr 2008
- Research & Ideas
The Matchmaker of the Modern Economy
Federal Reserve Bank, succinctly explained the purpose of ARD in an address he gave in November 1945 before the National Association of Securities Commissioners in Chicago. "We have the [greatest] number of possibilities for new investments. We have various View Details
Keywords: by Spencer E. Ante
- 02 Sep 2002
- Research & Ideas
Foreign Multinationals in the U.S.: A Rocky Road
States. Q: What aspects of the foreign multinational experience in the United States would you like to see studied more closely in the future? A: Case studies of single firms over long periods of time can provide a powerful means to... View Details
Keywords: by Sarah Jane Johnston & Martha Lagace
- 20 Feb 2001
- Research & Ideas
What’s Next for Japan
Japan's economic recovery. "It is clear that something is wrong in Japan from an economic point of view," Porter stated, as a means of setting the stage. "The persistent depression, recession, and slowdown just won't... View Details
Keywords: by Hilah Geer
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
the introduction of a new dominant design. Drawing on the case of mechanical watchmaking, it reveals how technology reemergence is a decidedly cognitive process, unfolding in two phases: a first phase marked by a redefinition of the View Details
Keywords: Dina Gerdeman
- 30 Jun 2015
- First Look
First Look: June 30, 2015
pollution, and growing inequality. The case concludes with the decision to abandon GDP growth as a measure of success and opens questions about what this means for Shanghai and China. Moreover, the case raises the question of what... View Details
Keywords: Carmen Nobel
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
Paine. “Policies have to be interpreted and can mean different things to different people, but having one at least provides a starting point for the discussion.” 2. How do we monitor culture? When making hiring decisions, particularly for... View Details
- 31 Oct 2017
- First Look
New Research and Ideas, October 31, 2017
giver-receiver interactions—are resource-allocation decisions that also contribute to the social meaning of help. These findings illuminate the theoretical and practical overlap between helping and external leadership in... View Details
Keywords: by Sean Silverthorne
- 14 Oct 2013
- Research & Ideas
Blockbuster! Why Star Power Works
the biggest entertainment hits were green-lighted based on a gut feeling and little "hard" data. Third, being able to make friends in high places is a valuable characteristic; with that I mean being able to work with A-list... View Details
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
about how easy it will be to enact the conferees' recommendations in the larger academic world. "Our point of view will not be credible unless this group acts to make it credible. It needs to be legitimized as a means to make health care... View Details
- 09 Jul 2012
- Research & Ideas
The Unconscious Executive
research at HBS, in close collaboration with Harvard Medical School. In addition to researching sleep, creativity, and decision making, he studies influence, persuasion, voice and facial categorization, and communication. Martha Lagace: What do you View Details
Keywords: by Martha Lagace
- 25 Oct 2011
- First Look
First Look: October 25
members source knowledge on behalf of the team. This specialized knowledge-sourcing approach lowers search costs. The other approach has most or all team members engaging in knowledge sourcing. This broad approach means that more team... View Details
Keywords: Sean Silverthorne
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
downturn will mean for salespeople? A: Well, if the impression of salespeople was low before the financial crisis, it has only gotten worse. Realtors, mortgage brokers, investment advisors, and telephone solicitors offering credit cards... View Details
- 30 Oct 2006
- First Look
First Look: October 31, 2006
accountability standards and for monitoring them. The authors show how accountability frameworks attached to principal-agent logics and applied universally across cultures typically fail to achieve their objectives. Accountability is a socially constructed View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
call center operations are described in detail, as are its decision-making and business processes. At the end of the case, executives are considering whether Ctrip should actively pursue either the budget or luxury travel segments, which would View Details
Keywords: Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
paper identifies performance pressure as a critical barrier to effective knowledge utilization. Performance pressure creates threat rigidity effects in teams, meaning that they default to using the expertise of high-status members while... View Details
Keywords: Martha Lagace
- 14 Nov 2007
- First Look
First Look: November 14, 2007
are increasingly paying attention to the aesthetic, symbolic, and emotional value of products, a value that is conveyed by the design language—that is, the combination of signs (e.g., form, colors, materials) that gives meaning to a... View Details
Keywords: Martha Lagace
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
channel stewardship, as we define it, is anchored in the principle of evolutionary change. This should not be confused with incremental change. Stewardship means constantly guiding and directing changes in channel design and management to... View Details
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
agency. The average team lets go 38.5 percent of its roster during the off-season meaning that a quarterback could be working with a completely new cast every year. For teams looking to hire a QB, finding someone who fits the bill is not... View Details
- 04 Jan 2012
- First Look
First Look: January 4
firm has a cost structure that requires significant cost adjustment, the quality of governance can only be elucidated accurately by means of simultaneous analysis of firms' business strategy and their corporate governance. Only by... View Details
Keywords: Carmen Nobel