Ideas - Publications - Faculty & Research

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

products. But, in general, I would have to say the more partners, the better.” You Might Also Like: Open Source Software: The $9 Trillion Resource Companies Take for Granted How to Make AI 'Forget' All the Private Data It Shouldn't Have How Humans Outshine AI in... View Details

Keywords: by Jay Fitzgerald; Technology

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

to take the best ideas from the US fast-food model and adapt them to serve the needs of the Chinese consumer." Initially this involved hiring the right people. For Su this meant Chinese managers who read and spoke the language, who... View Details

Keywords: by Maggie Starvish; Food & Beverage

30 Nov 2010
Working Paper Summaries

The New Face of Chinese Industrial Policy: Making Sense of Anti-Dumping Cases in the Petrochemical and Steel Industry

Keywords: by Regina Abrami & Yu Zheng; Manufacturing; Chemical

December 2009
Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber

Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details

Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain

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Reunions - Alumni

interest in any of these volunteer opportunities, click on the Volunteer Now button above. An HBS staff member will follow up with you. Interested in Volunteering? Login to Volunteer Make a Gift INVEST IN LEADERS & IDEAS GIVE TO HBS... View Details

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

rulings, allowing them to eliminate arbitrators that might sympathize with customers. However, many consumers “have no idea who these arbitrators are. They’re just names on a list,” Egan says. “But the firms know each one of these... View Details

Keywords: by Danielle Kost; Financial Services

Web

Why Your Gift Matters - Alumni

TOTAL) $ 40M Need-based fellowships awarded to MBA students 83 % Portion of the HBS endowment restricted to donor-specified purposes $ 170M The School's investment in faculty research The impact of HBS extends far beyond our campus. Alumni are bringing fresh View Details

21 Sep 2023

Harvard Innovation Lab Information Session with Leo Guyshan and HBS Alumni

Join Leo Guyshan, Director of Programs and Engagement at Harvard Innovation Labs, and HBS alumni for a conversation about the i-lab. The i-lab is a community dedicated to furthering innovative ideas by Harvard students. Within the i-lab’s... View Details

09 Mar 2023
Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

attention to,” Singer said. “We found that many narratives stayed consistent for someone’s whole life. Even if they move away from passions for practical reasons as some point in their career, they come back.” This idea of finding your... View Details

23 May 2019
News

Tracy P. Palandjian, MBA 1997

the map in the United States,” says Cohen. “The three of us created a business plan. Tracy executed it absolutely brilliantly.” “I tilt toward doing, rather than planning,” says Palandjian of building Social Finance from an idea into a... View Details

Keywords: Susan Young

Web

Virtual Job Search Teams - Alumni

ready to take the next step in their careers and launch a job search. You will get the most out of the program if you have an idea of what you want to try next and you are ready to tactically approach the job search. What is the structure... View Details

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

at work and why it matters. Gazette: Though everyone can find it hard to feel comfortable in their own skin, especially at work, you say the idea behind this course came out of the challenges that Black people, as well as other... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

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Online Business Essential Courses | HBS Online

ideas with your classmates, broaden your perspective, and challenge your worldview. Social Join a global community of business professionals. Learn from and network with peers before, during, and after your course. Ask questions,... View Details

01 Jul 2020
Blog Post

How SVMP Helped Me Take My Next Steps (2+2) and Find Myself

tried my best to manage the craziness of being a student athlete. I would have never imagined myself at a school like MIT - and once there, I had no idea what should (or could) come next. I was honestly just grateful to be there and was... View Details

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Educator Resources - Race, Gender & Equity

materials. Managing Differences: Social Diversity & Effective Work Harvard Business Publishing The materials in this collection offer students concepts and applications towards becoming equity-focused managers. Course Explorer Harvard Business Publishing Discover new... View Details

23 Feb 2010
First Look

First Look: Feb. 23

Theory and Practice, edited by Nitin Nohria and Rakesh Khurana Harvard Business Publishing, 2010 Abstract The idea of a contingency theory of leadership is not novel. In the 1960s several scholars conducted research and proposed such an... View Details

Keywords: Martha Lagace

17 Jan 2011
Research & Ideas

Being the Boss

assumptions, and values as well. Authority cannot compel such change. Your Formal Authority Is Less Likely to Elicit People's Knowledge and Insight Every individual in an organization possesses knowledge, skills, and new ideas of... View Details

Keywords: by Carmen Nobel

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

Can AI Shrink the Racial Gap? Assessing the Strength of Network Effects in Social Network Platforms Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

Publications