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  • All HBS Web  (7,456)
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  • All HBS Web  (7,456)
    • People  (35)
    • News  (1,829)
    • Research  (4,169)
    • Events  (16)
    • Multimedia  (46)
  • Faculty Publications  (2,966)
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  • 03 Jun 2014
  • News

‘Victims’ of churn are accessories to the crime

    Sara McKinley Torti

    Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

    • 04 Aug 2021
    • News

    Will Remote Workers Get Left Behind in the Hybrid Office?

    • 19 Jul 2020
    • News

    Remote Work Revolution

    • 2008
    • Book

    Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
    Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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    Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
    • January 2003 (Revised April 2003)
    • Case

    Sun Hydraulics: Leading in Tough Times (A)

    By: Linda A. Hill and Jennifer Suesse
    Sun Hydraulics, 32-year-old global hydraulics engineering and manufacturing company headquartered in Sarasota, Florida, confronts tough choices due to the economic downturn in 2001. The company leadership debates how to maintain profitability and reduce labor costs... View Details
    Keywords: Organizational Culture; Mission and Purpose; Financial Crisis; Crisis Management; Manufacturing Industry; Florida
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    Hill, Linda A., and Jennifer Suesse. "Sun Hydraulics: Leading in Tough Times (A)." Harvard Business School Case 403-069, January 2003. (Revised April 2003.)
    • December 2005 (Revised July 2006)
    • Case

    Bunge: Poised for Growth

    By: David E. Bell and Mary L. Shelman
    As CEO of the world's largest oilseed processor, Alberto Weisser of Bunge must not only decide how quickly to expand in fast-growing markets of Eastern Europe and Asia, but also how best to leverage the firm's global footprint and leadership position. The firm is... View Details
    Keywords: Customer Focus and Relationships; Trade; Global Strategy; Leadership; Growth Management; Management Style; Demand and Consumers; Supply Chain; Integration; Technology; Agriculture and Agribusiness Industry; Biotechnology Industry; Asia; Europe
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    Bell, David E., and Mary L. Shelman. "Bunge: Poised for Growth." Harvard Business School Case 506-036, December 2005. (Revised July 2006.)
    • 01 Sep 2015
    • First Look

    First Look -- September 1, 2015

    consultative budgeting result in psychological contract breach to a greater extent than participative budgeting. To seek redress, managers build in more budgetary slack when budgeting is authoritative or... View Details
    Keywords: Sean Silverthorne
    • 02 Sep 2014
    • News

    What’s Your Language Strategy?

    • 04 Mar 2020
    • Research & Ideas

    How Schmoozing with the Boss Helps Men Get Promoted

    female, women make up only 38 percent of middle management jobs, 22 percent of C-suite seats, and a grim 5 percent of CEO positions, according to 2019 data from the consulting firm McKinsey & Company.... View Details
    Keywords: by Dina Gerdeman
    • 16 Jun 2009
    • First Look

    First Look: June 16

    paper: http://www.hbs.edu/research/pdf/09-043.pdf Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work Authors:Tsedal Beyene, Pamela J. Hinds, and Catherine Durnell Cramton Abstract In an... View Details
    Keywords: Martha Lagace
    • July 2011
    • Case

    Shifting the Diversity Climate: The Sodexo Solution

    By: David A. Thomas and Stephanie J. Creary
    This case profiles the evolution of Sodexo's diversity initiative. Diversity became a key priority for Sodexo, North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services... View Details
    Keywords: Diversity; Business Strategy; Globalization; Management Teams; Gender; Race; Ethnicity; Age; Food and Beverage Industry; North America; Washington (state, US)
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    Thomas, David A., and Stephanie J. Creary. "Shifting the Diversity Climate: The Sodexo Solution." Harvard Business School Case 412-020, July 2011.
    • 04 Jun 2013
    • First Look

    First Look: June 4

      Publications 2006 O'Reilly Media, Inc. Managing Startups: Best Blog Posts By: Eisenmann, Tom, ed. Abstract—Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup... View Details
    Keywords: Sean Silverthorne
    • January 2002 (Revised May 2003)
    • Case

    ProfitLogic

    By: Richard G. Hamermesh, Michael J. Roberts and Taslim Pirmohamed
    Describes an "application software" company that has been through several evolutions--from consulting firm to applications service provider (ASP). The firm has received significant venture funding to pursue the ASP model but this has not worked, at least at the time... View Details
    Keywords: History; Business Model; Venture Capital; Cash Flow; Decision Choices and Conditions; Balanced Scorecard; Information Technology Industry; Service Industry
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    Hamermesh, Richard G., Michael J. Roberts, and Taslim Pirmohamed. "ProfitLogic." Harvard Business School Case 802-110, January 2002. (Revised May 2003.)
    • 19 Sep 2005
    • Research & Ideas

    Rethinking Company Loyalty

    Fostering supportive relationships among employees can further enhance their loyalty to your organization. "Enable people to work through conflicts constructively," says Kenneth Sole, president of Durham, New Hampshire-based View Details
    Keywords: by Lauren Keller Johnson
    • Web

    PhD Programs - Doctoral

    program has four areas of study: Accounting and Management , Marketing , Strategy , and Technology and Operations Management . All areas of study involve roughly two years of coursework culminating in a... View Details
    • October 2021 (Revised September 2022)
    • Case

    SmartOne: Building an AI Data Business

    By: Karim R. Lakhani, Pippa Armerding, Gamze Yucaoglu and Fares Khrais
    The case opens in August 2021, as Habib and Shahysta Hassim, husband and wife co-founders of the data labeling company SmartOne, contemplate the strategy of the high growth company. Between 2016 and 2021, SmartOne had kept doubling its size every two years and now,... View Details
    Keywords: Artificial Intelligence; Data Labeling; Entrepreneurship; Strategy; Operations; Business Model; Growth Management; Growth and Development Strategy; AI and Machine Learning; Africa; Madagascar; Europe; France; United States
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    Lakhani, Karim R., Pippa Armerding, Gamze Yucaoglu, and Fares Khrais. "SmartOne: Building an AI Data Business." Harvard Business School Case 622-059, October 2021. (Revised September 2022.)
    • 13 Dec 2015
    • News

    How to deal with the ‘toxic’ workers who harm a business

    • 16 Aug 2021
    • News

    Elevate Employees, Don’t Eliminate Them

      Reader in Gender, Work, and Organization

      This reader uses an alternative approach to gender at work to provoke new thinking about traditional management topics, such as leadership and negotiation.
      • Presents students with an alternative conceptual approach to gender in the... View Details
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