Publications

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August 1998 (Revised July 2002)
Case

Innovation at 3M Corporation (A)

By: Stefan H. Thomke and Ashok Nimgade

Describes how 3M Corp. introduces and learns a new and innovative methodology called Lead User research to understand future customer and market needs. A team from 3M's Medical-Surgical Markets Division applies the Lead User methodology to the field of surgical... View Details

Keywords: Innovation and Management; Innovation Strategy; Managerial Roles; Marketing Strategy; Demand and Consumers; Market Timing; Product Development; Problems and Challenges; Business Strategy; Medical Devices and Supplies Industry

16 Oct 2013
Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

get access to sites for stress testing of prototype designs, as well as high upfront cost and uncertain timeliness of the regulatory process, that are the primary barriers to raising private capital today. The United States President's... View Details

Keywords: by Joe Lassiter; Energy; Utilities

01 Dec 1999
News

Covering the Issues

future." Two years later, an article charting the history of computerization and noting that the School had recently purchased its own data-processing equipment concluded with a prophetic question, "Is individual privacy to become the... View Details

Keywords: Susan Young, Deborah Blagg, and Garry Emmons

April 2007 (Revised April 2008)
Case

Corrections Corporation of America

This case illustrates a comprehensive valuation of a publicly traded firm specializing in building and managing prisons. Students must assess the firm's strategy and risks, evaluate key financial reports, derive forecasts of future performance, and use these forecasts... View Details

Keywords: Financial Statements; Buildings and Facilities; For-Profit Firms; Crime and Corruption; Forecasting and Prediction; Risk Management; Valuation; Construction Industry; Public Administration Industry; Service Industry

11 May 2016
News

Who Owns Space?

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

Foundation shows how the unhealthiness of an industry’s workers correlates closely with the unhealthiness of the communities in which those workers and their families reside. Companies that invest in community health have the potential to... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

May 2004 (Revised May 2006)
Case

AsiaInfo: The IPO Decision

The cofounder and CEO of AsiaInfo, a Chinese system integrator that built 70% of China's Internet backbone, must decide whether to list equity in the United States to fund future growth. Describes the company and the decision. A rewritten version of a previous case. View Details

Keywords: Decisions; Initial Public Offering; Growth Management; Internet and the Web; Entrepreneurship; Equity; Information Technology Industry; China; United States

May 6, 2020
Editorial

Separated by a Common Infection

By: Amar Bhide and Leif Pagrotsky

Unprecedented lockdowns and quarantines to combat the COVID-19 pandemic have evoked emotional disagreements, both between and within different countries. Yet, the consequences of this or any future pandemic depend as much on responses and capabilities on the front... View Details

Keywords: Coronavirus; Coronavirus Pandemic; Governance; Policy; Health Pandemics

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20 Feb 2013
Research & Ideas

Big Deal: Reflections on the Megamerger of American and US Airways

resilient teams focused on the future become the key asset. Competitors are ready to pounce on any misstep to win away customers, something that will become easier as American and US Airways are forced to... View Details

Keywords: Re: Rosabeth M. Kanter & Stuart C. Gilson; Air Transportation

06 Oct 2008
Research & Ideas

Updating a Classic: Writing a Great Business Plan

business plan and its relation to new venture formation. I tried to explain that a business plan can't be a tightly crafted prediction of the future but rather a depiction of how events might unfold View Details

Keywords: by Sean Silverthorne

June 2024
Article

Information Spillovers in Experience Goods Competition

By: Zhuoqiong Charlie Chen, Christopher Stanton and Catherine Thomas

When experience goods compete, consuming one product can be informative about value for similar untried products. We study a two-period model of duopoly competition in markets that have this feature and where firms can price discriminate between consumers based on... View Details

Keywords: Experience Goods; Competition; Information; Demand and Consumers; Profit; Price

August 2012 (Revised July 2017)
Case

Netflix: Valuing a New Business Model

By: Francois Brochet, Suraj Srinivasan and Michael Norris

In autumn 2011, Netflix was working to right the ship after publicly stumbling through a price hike and strategic shift and then retreat. The company was changing its business model to focus on streaming video service rather than the DVDs by mail that had brought the... View Details

Keywords: Performance Measurement; Online Business; Asset Recognition; Accounting; Performance Evaluation; Online Technology; Motion Pictures and Video Industry; United States; Canada; Latin America; West Indies

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the most common culprits: Major leadership transitions, according... View Details

Keywords: by Ami Albernaz

19 Jun 2019
Podcast

Fried chicken and fresh starts: fair chance hiring as a talent strategy

More people in the US have criminal records than have graduated from college. Joe DeLoss, founder of restaurant chain Hot Chicken Takeover, argues that people with a range of life experiences that previously kept them out of the workforce, like the formerly... View Details

13 May 2015
News

Health Innovation: Institutionalizing the Teachable Moment with GENiE

17 Feb 2021
Podcast

The value of knowing what you’re about: HR, diversity, and work-life balance

Self-awareness can be a strategic asset for businesses and individuals alike, says Edith Cooper. The former Goldman Sachs partner reflects on the evolution of the employer-employee relationship, the benefits of cultivating diversity and individuality, and how a new... View Details

12 Jan 2018
Cold Call Podcast

Leadership Lessons from a Young Martin Luther King, Jr.

Motel in downtown Memphis. Although he was just 39 years old at the time of his death, the autopsy revealed that he had the heart of a 60 year old. Thirteen years leading the civil rights movement, suppressing the fear that accompanied daily threats of violence towards... View Details

July 2008
Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev

This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details

Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry