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  • All HBS Web  (2,908)
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    • News  (721)
    • Research  (1,839)
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Show Results For

  • All HBS Web  (2,908)
    • People  (4)
    • News  (721)
    • Research  (1,839)
    • Events  (3)
    • Multimedia  (10)
  • Faculty Publications  (1,009)
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  • 01 Feb 1999
  • News

Entrepreneurs Speak at HBS

companies with estimated annual revenues of $4 billion, is one of the world's most colorful business leaders. His oft-repeated message: "If your business isn't fun, it's ultimately going to be worthless to you." From its airline to financial View Details
  • Fast Answer

India - Industry specific research

manufacturers. Automotive Advisory Service Ernst & Young's India... View Details
  • 01 Jun 1998
  • News

Renewing Baker: Tom Michalak, Executive Director of Baker Library

information broadly, I believe we're seeing a marriage of electronic and print media, wherein each medium has a complementary and important role. What are some interesting uses of technology at Baker Library? We are using information technology in almost every aspect... View Details
  • 01 Sep 2012
  • News

Expertise From The Front Lines Of The Eurozone

generous gifts from alumni and friends that enable the School’s efforts to bring faculty with unique perspectives and experiences to the classroom. “Professor Roscini excels as a practitioner — he has found a way to marry his dynamic... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jun 2011
  • News

Walking the TalkTalk

challenges.” She embraced a formidable task in 2010 when, with years of experience at supermarket chains Sainsbury’s and Tesco but none in telecom, she became CEO of TalkTalk, which supplies telephone and broadband services to more than 4... View Details
Keywords: Telecommunications; Information; Food and Beverage Stores; Retail Trade
  • Web

Thomas Stemberg | Baker Library

office supplies, where customers wheeled their own carts through aisles of discounted office offerings from faxes and computer printers to pens and paper products, and, yes, staples. Staples launched in 1986 and not only created but also... View Details
  • 13 May 2019
  • Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

contracts.” In fixed-price contracts, the supplier provides a product or service to the government at a fixed price. In cost-plus contracts, the supplier bills the government based on reported production costs and profit margin, making it... View Details
Keywords: by Kristen Senz; Service; Service
  • 24 Feb 2014
  • Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

The "sharing economy" is a burgeoning business model in which people offer their personal belongings and personal services to others, usually through online marketplaces that facilitate the transactions. It seems absolutely egalitarian at... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Advertising
  • 09 Mar 2010
  • First Look

First Look: March 9

feasibility of permanent pricing changes, and the feasibility of a new product introduction. The note gives students a foundation for analyzing marketing cases, as well as providing an analytical structure and process for completing a marketing plan. The note is... View Details
Keywords: Martha Lagace
  • 01 Jun 2011
  • News

Perception versus Reality

HBS doesn’t get the credit it deserves for nurturing the entrepreneurial ambitions of its MBAs. Too many people, MBA applicants included, still regard the School as primarily a powerhouse in financial services and consulting. While it... View Details
Keywords: Roger Thompson; contests; awards; meta
  • 01 Jun 1999
  • News

A Random Sampling of HBS Graduates in the News

who spend a lot of time in their cars. Recently, Chen and Searle began market tests for *CD ("Star CD"), their new cellular-phone service that identifies songs and artists for listeners who call wanting to know more about the music... View Details
Keywords: Nancy O. Perry
  • Web

Global Entrepreneurship - Course Catalog

delivery startup Jahez was founded in September 2016, three and a half years after Doordash was founded in Palo Alto. Careem, a ride hailing service in the MENA region, was founded in the UAE in 2012, three years after Uber was started in... View Details
  • 01 Apr 1998
  • News

New Releases

capacity, and identify where improvements in quality and productivity will have the highest payoffs. The authors reveal how managers can conduct fact-based negotiations with customers and suppliers - concerning price, product features,... View Details
  • 21 Jan 2020
  • Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 01 Sep 2015
  • News

Alumni and Faculty Books for September 2015

results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile... View Details
  • 18 Oct 2016
  • First Look

October 18, 2016

innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price. How do companies know how to grow? How can they... View Details
Keywords: Sean Silverthorne
  • May 2008 (Revised September 2014)
  • Teaching Note

TD Canada Trust (A), (B), and (C)

By: Dennis Campbell
Keywords: Performance Evaluation; Banks and Banking; Mergers and Acquisitions; Customer Focus and Relationships; Profit; Balanced Scorecard; Service Delivery; Announcements; Compensation and Benefits; Canada
Citation
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Related
Campbell, Dennis. "TD Canada Trust (A), (B), and (C)." Harvard Business School Teaching Note 108-076, May 2008. (Revised September 2014.)
  • Web

Learn with Baker Library: Baker Basics for Executive Education Participants | Baker Library

Help Center Learn with Baker Library: Baker Basics for Executive Education Participants Learn with Baker Library is a library service that provides customized e-learning modules covering topics from in-depth... View Details
  • 01 Sep 2005
  • News

WATER Ltd.

point is not whether public or private providers deliver the service but the efficiency, quality, and cost-effectiveness of that service,” says Jeremy Pelczer (AMP 162, 2002), president and CEO of American Water. “We agree that water is a... View Details
Keywords: Garry Emmons; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect View Details
Keywords: Sean Silverthorne
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