Publications

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

Industrial Era, product innovation and operations management predominated. Product innovation ensured the continuous flow of new products that would sustain growth or market share or both. Operations management ensured that costs and... View Details

Keywords: by Robert S. Kaplan & David P. Norton

July 2024
Case

Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan

Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details

Web

2017 Symposium - Race, Gender & Equity

Barry , School of Fashion, Faculty of Communication and Design, Ryerson University How Fabulous is too Fabulous? The Masculinity Dilemmas of Daring Dressers at Work Margaret Gullette , Women’s Studies Research Center, Brandeis University... View Details

01 Jun 2013
News

Collective Wisdom

according to Karim R. Lakhani, is that thanks to the Internet, crowdsourcing has moved into new and unexpected industries and organizations, establishing itself as a mainstream strategy for innovating and gaining a competitive edge.... View Details

Keywords: crowdsourcing; Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

27 Jan 2011
News

The Joys of Cooking

and the value of nutrition. As the La Jolla Light noted (November 11, 2010), Kasrai’s program is now in more than 30 schools and community centers in San Diego County. Most recently, Kasrai has partnered with SieMatic of Germany, Subzero,... View Details

Keywords: Educational Support Services; Educational Services

April 2018
Case

Miami's Tech Future (Abridged): Entrepreneurial Ecosystems and Leadership Challenges

By: Rosabeth Moss Kanter

By the middle of the 1990s, Miami’s reputation was changing. An influx of Spanish-speaking immigrants and major investments in the airport and seaport had changed the image of a sleepy southern city to the de facto business center of Latin America, a center for... View Details

Keywords: Change; Leadership; Business and Community Relations; Strategic Planning; Technology Industry; Miami; Florida

November 2017 (Revised September 2020)
Case

Miami's Tech Future (A): Twenty-first Century Changes and Challenges

By: Rosabeth Moss Kanter

In the decade starting in 2000, a new mayor focused on infrastructure and leadership from a foundation investing in arts and culture helped the Miami region transform and attract younger people to a newly vibrant central city and arts district. In 2011, the Knight... View Details

Keywords: Change; Leadership; Business and Community Relations; Strategic Planning; Technology Industry; Miami; Florida

June 2000
Article

What Do A Million Observations on Banks Say About the Transmission of Monetary Policy?

Keywords: Banks and Banking; Communication; Money; Policy; Banking Industry

Find at Harvard

October 2015
Case

BandPage (A)

By: Karim R. Lakhani, Colin Maclay and Greta Friar

BandPage CEO James "J" Sider is about to receive results from BandPage's targeted advertising campaign on music streaming service Rhapsody and learn whether BandPage's strategy to improve ad click through rates and generate revenue has succeeded. BandPage, which began... View Details

Keywords: Digital Innovation; Digital Music; Digital Marketing; Mobile Marketing; Technological Innovation; Marketing Communications; Music Entertainment; Mobile Technology; Music Industry

November 2013 (Revised February 2016)
Case

A Long, Bumpy and Unfinished Road: Education Reform in Memphis, Tennessee

By: Allen Grossman, J. Puckett and Nithya Vaduganathan

In 2010 the Memphis City School District merged with the neighboring Shelby County School system under the supervision of a single board of education and superintendent. It promised much more than just administrative synergies—it was an opportunity to change a... View Details

Keywords: Education Reform; Public Education; Business Engagement; Public Sector; Education; Business and Community Relations; Education Industry; Tennessee

20 Jun 2016
Blog Post

Exploring Cleantech at HBS

additional solutions to the lack of clean energy access. Reflecting on my two years here, my advice to students looking to explore clean-tech while at HBS is threefold. 1. Find (or make) a community The cleantech View Details

January 2014 (Revised June 2014)
Case

Dumb Ways To Die: Advertising Train Safety (A)

By: John Quelch

The case series focuses on Melbourne Trains' viral advertising campaign to improve safe behaviors around trains among young people. This iconic, low budget campaign swept the Cannes Lions advertising awards in 2013 and became a social media sensation. View Details

Keywords: Viral Marketing; Advertising; Marketing Communications; Social Marketing; Digital Marketing; Advertising Industry; Advertising Industry; Advertising Industry; Oceania; Europe

October 2008 (Revised September 2011)
Supplement

PepsiCo's Bid for Quaker Oats (D)

By: Carliss Y. Baldwin

Describes the final deal struck between PepsiCo and Quaker Oats, including the terms of collared consideration. Summarizes stock price announcement effects. View Details

Keywords: Mergers and Acquisitions; Announcements; Stocks; Price; Risk Management; Negotiation Deal; Valuation; Food and Beverage Industry