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Show Results For
- All HBS Web
(2,153)
- People (12)
- News (922)
- Research (781)
- Events (2)
- Multimedia (27)
- Faculty Publications (232)
- 02 Oct 2015
- News
The ‘F’ Word
relationships, no matter how busy I am. As a result, I have thrived in every subsequent position. My most recent boss became such a close friend that she even set me up with my now-husband. Charmaine Ess Kyle (MBA 1999) Cofounder,... View Details
Keywords: Walt Disney Studios
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details
- 21 Dec 2018
- News
Bridging the Gap
how business school used to take you straight out of college. Now, with programs like Two Plus Two, and the national trend that shows students are better prepared when they’ve had experience working in the world, in order to form the... View Details
- Web
Dean Srikant Datar’s 2022 Commencement Remarks | About
Alumni Achievement Award recipients; families, friends, and loved ones; faculty and staff of Harvard Business School: welcome. I am delighted to be here with you. Despite and perhaps because we endured limitations, hardship, and loss over... View Details
- 01 Dec 2001
- News
Steven Rogers
received numerous awards for teaching at Northwestern University's Kellogg School of Management. Since 1995, Rogers has combined his firsthand business experience and solid academic foundation with his gift for pedagogy to make his... View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
friendly employees," Frei continued. "The employees are friendlier in part because Commerce Bank only has four checking accounts; others may have forty checking accounts. So the bank can train employees on service, not on... View Details
Keywords: by Martha Lagace
- 31 May 2018
- News
Finding Freedom from Eating Disorders
Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Dan Morrell: About a decade ago, Lindsay Ronga realized that she had developed an eating disorder. She was in the midst of applying to business schools and had started... View Details
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
Harvard Business School professors often travel into the field to conduct business research, but it's a safe bet none have had the experience of Professor Robin Ely. She and coauthor Debra Meyerson of... View Details
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 20 Jan 2010
- First Look
First Look: Jan. 20
Resource Allocations across Social Categories Authors:Stephen M. Garcia, Max Bazerman, Shirli Kopelman, Avishalom Tor, and Dale T. Miller Publication:Special Issue on Behavioral Ethics: A New Empirical Perspective on Business Ethics... View Details
Keywords: Martha Lagace
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
professor in the Negotiation, Organizations & Markets Unit at Harvard Business School. "In an organization, all the employees already have some of this, in varying degrees." “Altruistic capital is the idea that every individual has... View Details
Keywords: by Carmen Nobel
- Web
Commencement 2016 Address | About
leaders’ virtues was Humility. Humility is a broad quality, but it has a few important dimensions. Intellectual humility is the virtue of knowing that no matter how smart you think you are, you can always learn something from other people. Harvard View Details
- 08 Nov 2024
- HBS Case
What Wartime Service Taught These Historic Leaders
think in successful businesses there is both a sense of strategy and how you allocate resources to get the maximum impact.” His humility allowed Eisenhower to play a long game—working under other officers and learning how to bring out the... View Details
- 20 Oct 2015
- First Look
October 20, 2015
immigrant appears to be better trained to work in these fields, but this is conditional on educational attainment of comparable quality to natives. The exception to this is that immigrants have a disproportionate impact among the very... View Details
Keywords: Sean Silverthorne
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
contributing to the so-called Great Resignation (or “Big Quit”) that has gained publicity recently. Quitting in the United States is a major business expense. Applying generally accepted rules of thumb for the annual cost of quitting to... View Details
Keywords: by James Heskett
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research by Harvard View Details
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
may be the most important environmental objective, and in others it may be reducing the amount of water used. Racial and gender diversity can be a priority, but so too is ensuring some minimal amount of training for all employees every... View Details
Keywords: by Martha Lagace
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
personal rapid transport, or PRT for short, has been percolating since the mid-1950s and is finally gaining ground, according to HBS professor Benjamin G. Edelman. Business and communities small and large are increasingly aware of PRT as... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
It’s easy to understand why so many people embrace transportation network companies like Uber and the growing number of other ride-sourcing startups, which enable drivers to make money using their own vehicles. By allowing passengers to hail a ride via a smartphone... View Details
- 01 Oct 1997
- News
Doing Something Real
Twenty-five years ago, our yearbook opened with a quote from John Kenneth Galbraith - esteemed professor from across the river - who said patronizingly of HBS, in that wonderfully dry way of his, "It's a good school. We should be grateful to it for View Details
Keywords: Andrew Tobias (MBA '72)