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(2,346)
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- Faculty Publications (699)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
elective that looks at changes in the ways products and services -- both new and traditional -- will be bought and sold in the emerging universe of electronic commerce. Associate Professor Gary W. Loveman studies service management... View Details
Keywords: Susan Young
- 01 Sep 2020
- News
The Devil You Don’t Know
of the 1930s, because it’s the economic crisis against which all others are typically compared. Importantly, one of the most striking things about the Depression, according to observers both at the time and since, is that economic activity was collapsing despite there... View Details
- 01 Dec 2008
- News
Business at the Summit
Sunday evening in a Baker Lawn “pavilion” erected for the summit’s general sessions. Nearly everyone failed to understand how much the global financial system had changed in recent years, and how fragile it had become because of... View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
care system is in critical condition. Each year, fewer Americans can afford it, fewer businesses can provide it, and fewer government programs can promise it for future generations. We need a cure, and we need it now. Harvard Business... View Details
Keywords: Martha Lagace
- 23 Feb 2021
- Research & Ideas
COVID-19 Shines New Light on Working Conditions in Supply Chains
already-stressful situation—not only for factories, but for corporate offices, schools, and other organizations, Toffel says. “Why is it that every school system has had to develop their own standards and policies for masks, for... View Details
- 07 Sep 2016
- What Do You Think?
How Can the Threat of Networks Be Reduced?
networks as we know them, with their devices, will cease to exist within the next decade. These bit based clod machines will yield to a kind of biologic environment, where the systems are secondary to the need constantly adapting and... View Details
Keywords: by James Heskett
- 01 Mar 2003
- News
All in a Day's Work
results in a short period of time. One of the biggest surprises at HBS, Oakes remarks, was learning about the creative aspects of financing — an important tool in her current role at BCC. “Part of our focus is on crafting innovative financial View Details
- 11 May 2017
- News
Going with the Flow
come to fruition and become real, productive companies. “I remember my dad visiting ViaCord in the early days, when I had only 10 employees. He came in and said, ‘Where’s your cash register? I don’t hear the cash register ringing.’ That... View Details
Keywords: Robert S. Benchley
- 01 Dec 2011
- News
Li & Fung's Global Footprint
too long. Three years is better because the world changes so rapidly. So every three years, we basically reinvent ourselves, or try to. My brother calls it a process of institutionalizing change. You’ve got to institutionalize the process of reinvention. We’ve used... View Details
- 01 Jun 2016
- News
Case Study: On the Table
Amazon.com had to do, and this was in the United States! Partnership with established logistics companies is a choice, and renting warehouse space may be possible, but building a completely captive system and investing in it would destroy... View Details
- 03 Sep 2013
- First Look
First Look: September 3
Ann, and Ryan Raffaelli Abstract—The institutional logics perspective highlights how organizations are embedded within broader systems of meaning and how this embeddedness activates salient institutional logics in organizations that can... View Details
Keywords: Sean Silverthorne
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that Wingspanbank offers include checking and saving accounts, bill paying,... View Details
Keywords: by Susan Young
- 01 Feb 2000
- News
Financial Services 24/7
provides one-stop shopping for financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that Wingspanbank offers include checking and... View Details
Keywords: Susan Young
- 22 Jun 2010
- First Look
First Look: June 22
advertising market—one that suffers quite a different set of problems. Display advertising systems place ads-typically, rectangular "banners"—on the majority of popular web sites. Though display ads are widespread, they are also... View Details
Keywords: Martha Lagace
- 22 Nov 2016
- First Look
November 22, 2016
commercial implications—the technology would be immensely important to biotechnology firms looking to develop gene therapy products and was, therefore, sure to generate strong revenues for whichever entity owned the IP—but would also... View Details
Keywords: Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
the U.S. Department of Agriculture's approval of genetically modified organisms (GMOs), we find that product assessments by powerful stakeholders and peer agencies influence product approval and that their... View Details
Keywords: Sean Silverthorne
- 11 Sep 2007
- First Look
First Look: September 11, 2007
commonality in the bioprocessing aspects of both approaches, the regulatory approvals, product development paths, and market-access timelines were dramatically different--almost diametrically opposed. Analyzes Biocon's strategic... View Details
Keywords: Martha Lagace
- 03 Oct 2012
- What Do You Think?
Can We Bring Back the “Industrial Commons” for Manufacturing?
"Where was (the) support for manufacturing when it really counted, before much of it escaped offshore? Why should we believe this 'new thinking' now?" Citing " high labor costs and uncooperative unions," Philippe Gouamba pointed to its failing... View Details
- 01 Feb 2008
- What Do You Think?
How Sustainable Is Sustainability in a For-Profit Organization?
thought?) His questions were: "Here's a deeper puzzle: What would a sustainable economic system look like? For starters, how would you define 'success'?" What do you think? Original Article Recent word that Google's leadership... View Details
Keywords: by Jim Heskett
- 01 May 2006
- What Do You Think?
Who Will Cast a Longer Shadow on the 21st Century: Friedman or Galbraith?
the twenty-first century as the epoch-making era of playing fields becoming more level and opening markets, reducing government control, and spreading lifestyles and products of different cultures from all over the world. In this context,... View Details
Keywords: by James Heskett