Publications

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

Summing Up: Which Schools Will Produce the Next Generation of Transformative Leaders? This month’s column featured two leaders who were able to build organizations that literally transformed the mutual fund and airline industries. In the View Details

Keywords: by James Heskett; Air Transportation; Financial Services

01 Jun 2020
News

The Network Effect

Raj Kapoor (MBA 1996) Raj Kapoor (MBA 1996) Each year Lyft’s Chief Strategy Officer Raj Kapoor (MBA 1996) and several of his HBS classmates gather for an informal reunion. After catching up in Aspen in early March, the group dispersed... View Details

Keywords: Susan Young; COVID-19; Ambulatory Health Care Services; Health, Social Assistance

March 1999 (Revised November 2001)
Case

Honda-Rover (C): "The Sting"

By: Ashish Nanda, James K. Sebenius and Ron Fortgang

Supplements the (A) case. View Details

Keywords: Business Exit or Shutdown; Joint Ventures; Alliances; Knowledge Sharing; Strategy; Contracts; Negotiation Process; Negotiation Tactics; Cross-Cultural and Cross-Border Issues; Auto Industry; United Kingdom

01 Jun 1996
News

New Releases

Sebenius—address topics such as individual decision-making under uncertainty, games of strategy in which one player's actions directly influence an-other's welfare, and the process of forging negotiated... View Details

21 Jan 2016
Blog Post

HBS and the Arts

company. I applied my newfound knowledge on process flow to help senior staff redraft their procedures for receiving incoming property, among several other key operations. I worked to understand the existing View Details

Keywords: Nonprofit / Government; Entertainment / Media / Sports

10 Mar 2002
Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

bolster their bargaining power, and channeling the flow of the process through time. They understand that actions taken away from the negotiating table can be as important as what goes on at the table, if not more so.1 Specifically,... View Details

Keywords: by Michael Watkins

01 Sep 2009
News

From Bytes to Bites

Silicon Valley a natural fit. It’s a path that worked quite nicely for Thomas, who eventually rose to vice president of marketing at SuccessFactors, a software firm focused on employee performance and strategy solutions. Then, in 1995,... View Details

Keywords: Julia Hanna; Food Services and Drinking Places; Hospitality; Management of Companies and Enterprises; Management

11 Sep 2012
First Look

First Look: September 11

systems that place these leaders in positions of power, Indispensable sheds new light on how we may be able to identify the best leaders and what lessons we can learn, from both the process and the result. Profiling a mix of historic and... View Details

Keywords: Sean Silverthorne

July 2002 (Revised April 2003)
Case

QuickMedx Inc.

By: Richard M.J. Bohmer and Jonathan P Groberg

QuickMedx has created a chain of small kiosks, located in drugstores and shopping malls in the Minneapolis area, that cater to patients with a limited range of very simple primary care conditions. Service is rapid and cheap and patients wait only a few minutes to be... View Details

Keywords: Health Care and Treatment; Decision Making; Disruptive Innovation; Expansion; Service Delivery; Business Processes; Design; Management; Health Industry

Web

Print View - Course Catalog

personal effectiveness and an organization's overall strategy and operations. The module will analyze the interaction of formal incentive systems with other organizational processes and self-motivation... View Details

May 2001 (Revised May 2002)
Case

Infosys Technologies

By: Ashish Nanda and Thomas J. DeLong

Creating and sustaining a third-world-based technology company to compete globally (i.e. in the first-world) poses many challenges. Such challenges are examined through the genesis and progression of Infosys Technologies Ltd. Key decisions made by Chairman N.R.... View Details

Keywords: Entrepreneurship; Business or Company Management; Management Practices and Processes; Business Strategy; Cross-Cultural and Cross-Border Issues; Global Strategy; Growth and Development Strategy; Planning; Technological Innovation; Emerging Markets; Information Technology Industry

28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

Connection is an example of one step in the right direction. Initiated last spring, IBM has brought together an initial consortium of seven major companies, including Caterpillar, Pfizer, Bank of America, Citibank, and AT&T, to develop an online center with a... View Details

Keywords: by Rosabeth Moss Kanter

16 May 2018
Blog Post

Internship Success: Mutual Growth Brings Intern and Enterprise Together

resonated with the kind of work I wanted to do.” From there, the process unfolded along familiar lines. After a first interview via Skype, Czapski had a follow-up interview three weeks later, than a final set of three interviews in... View Details

Keywords: Technology

01 Jun 2000
News

Books

leap from theory to practice. This book offers specific tools for implementing time-tested programs and processes in your company now -- without overhauling your strategy or turning the entire organization... View Details

February 2009 (Revised November 2016)
Exercise

Congo River Basin Project: Role for Dr. Beni

By: Kathleen L. McGinn, Anne Starks Acosta, Deborah M. Kolb and Cailin B. Hammer

The director of a research coalition and the founder/coordinator of an NGO consortium meet to discuss the possibility of jointly drafting a proposal for an integrated research and development project in the Congo River basin. Approved projects will receive an annual... View Details

Keywords: Decision Choices and Conditions; Negotiation Process; Projects; Research and Development; Non-Governmental Organizations; Cooperation; Congo Basin

01 Jun 2016
What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

This involved such things as reorganizing, delegating authority, increasing accountability, building trust among employees, and recognizing and rewarding desired behaviors. The authors conclude from this that “cultural change is what you get after you’ve put new View Details

Keywords: by James L. Heskett

Article

The Growing Strategic Importance of End-of-Life Product Management

By: Michael W. Toffel

Requiring manufacturers to manage the their products when they become waste is an innovative form of regulation, one that has been adopted by countries in Asia, Europe, and North America on a variety of products that range from vehicles to appliances to batteries.... View Details

Keywords: Product; Environmental Sustainability; Cost Management; Wastes and Waste Processing; Strategy; Governing Rules, Regulations, and Reforms; Manufacturing Industry; Asia; Europe; North and Central America