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Show Results For
- All HBS Web
(3,340)
- People (3)
- News (748)
- Research (2,182)
- Events (10)
- Multimedia (9)
- Faculty Publications (1,102)
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
requiring further non-client service staff to support and manage expansion. The war for talent To realize aggressive hiring goals, particularly from 2015 onward, consulting firms broadened their efforts to recruit from the same talent... View Details
- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
Clubs News Clubs News With more than $300,000 in cash and prizes on the line, 12 finalist teams pitched their hearts out at the 21st Annual New Venture Competition on April 18. Before a crowd of 500 HBS alumni, students, staff and guests,... View Details
Keywords: Margie Kelley
- July 2008 (Revised January 2013)
- Teaching Note
eHarmony (TN)
By: Mikolaj Jan Piskorski and Hanna Halaburda
Teaching Note for eHarmony [709424]. View Details
- 29 Jan 2008
- First Look
First Look: January 29, 2008
responsibilities; and address matters of size, scale, and complexity while maintaining the qualities that make professional services firms unique. A valuable new resource, this book redefines the role of... View Details
Keywords: Martha Lagace
- 10 AM – 11 AM EDT, 22 Oct 2015
- Webinars: Trending@HBS
Collective Impact: An Innovative Approach to Improving Public Education
In this webinar, Professor Grossman will describe an innovative approach to improving public education Collective Impact and how you can get involved to help transform public education in the communities you care about. View Details
- 23 Oct 2012
- First Look
First Look: October 23
competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competition is associated with greater inspection leniency, a View Details
Keywords: Sean Silverthorne
- 13 Dec 2016
- First Look
December 13, 2016
unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best of them is the idea that health care needs more competition. In other sectors, competition improves View Details
Keywords: Carmen Nobel
- 01 Apr 1998
- News
New Releases
capacity, and identify where improvements in quality and productivity will have the highest payoffs. The authors reveal how managers can conduct fact-based negotiations with customers and suppliers - concerning price, product features,... View Details
- Web
Margot Dushin Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details
- 01 Sep 2006
- News
Paulson Sees World of Opportunity
dysfunctional world, but we can actually do something about it. And not only that, people will demand and expect it.” The event also featured the annual presentation of student-selected awards for teaching excellence to faculty members Bharat Anand (Corporate... View Details
- 01 Sep 2003
- News
Books
bibles of business success, the silver bullets of top performance, the secrets to long-term accomplishment and growth. And you’ve heard all about the importance of information technology, total quality management, and recruiting that... View Details
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
government in the past: trying to resuscitate ailing industries and nurture new ones. This approach did not actually work. What the government ought to do, instead, is address the systematic weaknesses in the competitive environment in... View Details
Keywords: by Martha Lagace & Hilah Geer
- 24 Feb 2009
- First Look
First Look: February 24, 2009
not only experience project-level success with the implementation of new work practices, but also organizational-level success as indicated by overall measures of performance. We tested our hypothesis in a longitudinal study of 23 hospital neonatal intensive care units... View Details
Keywords: Martha Lagace
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
original ideas. “We consistently achieved higher quality results when AI would come up with an idea and then we had an instruction that said: Make sure before you create your next idea, it’s different from all the ones before it,” Lane... View Details
- 28 Dec 2016
- News
In Memoriam: Bill Bowes (MBA 1952)
the company’s first chairman and treasurer. Reflecting on his more than 50 years in the industry, he told the Bulletin in 2009 that the qualities that best define a successful entrepreneur are “intelligence, desire, and unrelenting... View Details
- June 2013
- Case
Olympic Rent-A-Car U.S.: Customer Loyalty Battles
By: John Deighton and James T. Kindley
The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details
Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Service Industry; Service Industry
Deighton, John, and James T. Kindley. "Olympic Rent-A-Car U.S.: Customer Loyalty Battles." Harvard Business School Brief Case 913-568, June 2013.
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain... View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
starts July 30th Enroll Now Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks 5-6 hours per week 4 modules... View Details
- 29 Feb 2016
- HBS Case
Bigbelly's Big Bet on the Digital Trash Can
self-compacting solution to keep streets clean. Last year, however, the Massachusetts-based company’s CEO shared plans to change its business model from selling a product—waste and recycling stations—to selling a subscription-based View Details
- 13 May 2013
- Blog Post
Exploring in a Passion Safe Environment
environment, and that extends to the post-MBA landscape. I am amazed by not only the assistance from MBA Support Services and Career & Professional Development, but also by the encouragement from the companies that visit campus. As a... View Details