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  • 04 May 2016
  • What Do You Think?

What Does Boaty McBoatface Tell Us About Brand Control on the Internet?

Clifford, the Big Red Boat.) The final result was that Boaty McBoatface, aided by the Internet, polled 120,000 votes, four times more than the second place finisher. It was likely much more attention than had ever been drawn to a... View Details
Keywords: by James Heskett; Advertising
  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

Similarly, in the corporate world, talented managers need the right firm environment, the right organizational culture, and the organizational support and time to implement their program in order to succeed. Right person, right time, right View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

service—price, for example—but being flexible in other areas, such as letting drivers choose the car they drive, says Hagiu. "This places [Uber] somewhere in between pure platforms and pure employers. While everyone agrees that the key... View Details
Keywords: by Michael Blanding; Service; Technology
  • 10 Feb 2015
  • First Look

First Look: February 10

and contemporary art in the world. Stack was the architect of the Tate's "fifth gallery," its online presence. Stack had guided the Tate through two digital strategy planning processes, and his team had experienced much success in developing the Tate's fifth... View Details
Keywords: Sean Silverthorne
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

sheets, use sparse tax returns, and keep inadequate income statements. Community banks have traditionally placed greater emphasis on relationships with borrowers in their underwriting processes, but these relationships are expensive and... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 15 Oct 2014
  • Research & Ideas

Apple Pay’s Technology Adoption Problem

where you see this design competition with competing offerings, and on top of that, you have a platform competition where everyone has their network effects," he said. "It's like PlayStation versus Xbox. The technology convergence has brought us to a View Details
Keywords: by Dina Gerdeman; Technology; Retail
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

where informal but highly effective relationships may exist, introducing an EHR system might generate formal processes that, at a certain level, become counterproductive. "In large practices, where staff might be less likely to interact face to face, putting such a... View Details
Keywords: by Dina Gerdeman; Health
  • 05 Feb 2014
  • Research & Ideas

Can Putin Score Olympic Gold?

nine- to twelve-hour time difference makes it more difficult for the network to plan primetime coverage, since most events will take place overnight in the US. NBC's biggest challenge, however, may be the image of the host country and... View Details
Keywords: by Michael Blanding; Sports; Advertising
  • 26 Jun 2012
  • First Look

First Look: June 26

the team would continue to rise to new challenges. He knew change was both energizing and difficult, and that every victory had to be followed by the next play. He paused in his New York City office to think about how his team had handled recent challenges and whether... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2009
  • First Look

First Look: September 9

geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options to two proposals. The first is an enhancement of the account management model put in place in 2001... View Details
Keywords: Martha Lagace
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

companies will continue to seek out ways to enter into the emerging market segments that place a premium on the social dimensions that accompany the inherent attractiveness of the innovative products. The social entrepreneurs have... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 20 Jan 2009
  • Research & Ideas

Risky Business with Structured Finance

have been originated in the first place if you hadn't been able to put them in these structures and 'create yield out of thin air'? "That, to me, is probably the most important question as we think about how deep this crisis is going... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 11 Mar 2001
  • Research & Ideas

Evolving for Success [Part Two]

values. I don't think hermits with Internet access are going to take over the world. I believe leadership will always take place in a context where people have strong, face-to-face, human relationships. As I write in Evolve, we have to... View Details
Keywords: by Staff
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

produce buyers and proposed this solution. The buyers agreed, but they indicated they would only want to purchase a small fraction of the order that they had originally placed with Gotham Greens since the demand wasn’t there. As the... View Details
Keywords: by Ranjay Gulati
  • 27 Jul 2019
  • Op-Ed

Does Facebook's Business Model Threaten Our Elections?

the transparency front, it is publishing quarterly reports across nine categories of content, showing how much they take down before users see it. Last May, the European Union passed the General Data Protection Regulation, which places... View Details
Keywords: by George Riedel
  • 30 Jan 2019
  • What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

obituaries 40 years from now? Who will we credit with turning an entire global industry upside down in a way that delivered unbelievably low costs as well as differentiated product/service performance to Customers, a great place to work... View Details
Keywords: by James Heskett; Air Transportation; Financial Services
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

challenges ranging from global competition to digitization. In times past, being caught flat-footed might have set a company back several years, but it could recover. Today, the threats are existential in nature, and competition can emerge quickly and from the View Details
Keywords: Sean Silverthorne
  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

Wagaroo’s Get a Dog page is a great place to start, Exley says. But for people who specifically want to buy a dog from an ethical breeder, there’s a strategy afoot to help them avoid puppy mills. For shelters and rescue groups that... View Details
Keywords: by Carmen Nobel; Retail
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

Business School Case 513-036 As a he gets ready to release second quarter 2012 results, Ron Johnson, the new CEO of department store J.C. Penney, is reconsidering the dramatic changes he initiated for the business model and brand image of his company. A new pricing... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

decision-making biases. "Basically, people place more value on a good outcome today than a better outcome for which they would have to wait for two weeks," she says. "That's why I think process improvement needs to be reconceived as... View Details
Keywords: by Paul Guttry
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