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  • October 2007
  • Background Note

Price Formation

By: Joshua D. Coval and Erik Stafford
Investigates how prices are formed in competitive capital markets. Focuses on a single security called AOE. Students compete with computer traders and each other for market making and informed trading profits. Participants receive a variety of public news in the form... View Details
Keywords: Capital Markets; Price; Profit; Corporate Disclosure; Newsletters; Industry Structures; Business Processes; Competitive Strategy
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  • April 2007
  • Article

Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms

By: N. Anand, H. K. Gardner and T. Morris
How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details
Keywords: Knowledge; Innovation and Invention; Management Practices and Processes; Organizational Structure; Economy; Management Analysis, Tools, and Techniques; Experience and Expertise; Service Operations; Consulting Industry
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  • 08 Dec 2014
  • Research & Ideas

A Manager’s Guide to International Strategy

companies grappling with the familiar (yet complex) questions that confront any organization trying to do business across borders. According to Collis, every strategic choice that multinationals face falls into one of the following four... View Details
Keywords: by Julia Hanna
  • Web

Making Difficult Decisions: The General Manager’s Role (MDD) - Course Catalog

action in pursuit of organizational performance. Our emphasis is on how GMs get things done through making and guiding decisions—both larger and smaller. We show how to use decision-making processes to achieve produce results and to move... View Details
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

information campaigns and department managers' engagement in process improvement interact to influence the extent to which frontline workers speak up constructively, which could enable organizations to... View Details
Keywords: by Julia Hanna; Health
  • 16 Dec 2016
  • News

An Environmental Epiphany

suited to serve in parliament. But I tried. I made some progress. I got some things done. But it was a hell of a lot harder and the process was moving much more slowly than I wanted. So when the opportunity came along to influence policy... View Details
  • 01 Jun 2000
  • News

Networked Computers behind IT Payoff

information and the people who use it," he observes. McAfee's research shows that employees generally embrace networked systems, perhaps, he says, because their databases and business processes "interconnect people within the company who... View Details
  • Career Coach

Claire D'Silva

Claire led Strategic Business Development at Klarna before HBS and has previous experience in Strategy at Chase in New York. She led hiring for groups at both organizations and can provide insight into what they’re looking for in a... View Details
  • Web

Improve Decision-Making in Hiring: Common Pitfalls and How to Avoid Them - Recruiting

to make a lasting difference. What is Unconscious Bias? Unconscious or implicit bias is the term for the mental processes that cause a person to act in ways that reinforce stereotypes even when in our conscious mind we would deem that... View Details
  • January 1998 (Revised February 2002)
  • Case

Funai Consulting Company, Ltd. (A)

By: Lynn S. Paine and Tomoya Nakamura
In the summer of 1997, a consultant at Japan's Funai Consulting Co. Ltd., must decide how to respond to a client's proposal to offer "open pricing" (based on willingness to pay) to customers unable to pay the standard price for the client's product. The client, Akita... View Details
Keywords: Business or Company Management; Price; Corporate Social Responsibility and Impact; Decisions; Agribusiness; Management Practices and Processes; Business Ventures; Consulting Industry; Japan
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  • Blog

Inside the Learning: The Impact of a Personal Case

formal authority/ownership, so that they can execute on the plan of action created during the Personal Case process. The next step is to frame the problem as either a Performance Gap (i.e., the organization as a whole or a specific group... View Details
  • 08 May 2020
  • Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the... View Details
Keywords: by James Heskett
  • May 2017
  • Case

Pho Hoa Dorchester

By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of... View Details
Keywords: Pho Hoa; Tam Le; Small Business; Restaurants; Dorchester; Business Growth and Maturation; Business Organization; Family Business; Change Management; Transition; Diasporas; Cash Flow; Food; Employment; Wages; Working Conditions; Leading Change; Business Processes; Organizational Culture; Organizational Change and Adaptation; Organizational Structure; Ownership Stake; Franchise Ownership; Family and Family Relationships; Food and Beverage Industry; Viet Nam; Massachusetts; Boston; Eastern United States
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  • 01 Mar 2018
  • News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses create 50 or 100 new jobs, not one or two. We’ve doubled down on... View Details
Keywords: Julia Hanna
  • January 2025
  • Supplement

Go Mobile: Aligning District Managers and Store Teams (B)

By: Tatiana Sandino and Samuel Grad
In January 2025, Modi reflects on the past decade of Go Mobile and looks ahead to new growth strategies. View Details
Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Organizational Structure; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Growth and Development Strategy; Telecommunications Industry; India
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  • 2008
  • Book

Business Market Management: Understanding, Creating, and Delivering Value

By: James C. Anderson, James A. Narus and Das Narayandas
For business-to-business marketing courses. The authors build the book around a framework of understanding, creating, and delivering value. View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Cross-Cultural and Cross-Border Issues; Marketing; Marketing Strategy; Business Processes; Value
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  • 01 Dec 2010
  • News

Money and Markets Dominate New Course Offerings

and rational process but through a subjective process. Launching Technology Ventures is for students who plan to work at start-ups and at established companies launching information technology products. Sustainable Cities: Urbanization,... View Details
Keywords: curriculum
  • 09 Sep 2014
  • First Look

First Look: September 9

Battilana, Julie, and Matthew Lee Abstract—Hybrid organizations that combine multiple organizational forms deviate from socially legitimate templates for organizing and thus experience unique View Details
Keywords: Sean Silverthorne
  • February 1991 (Revised February 1992)
  • Case

Appex Corp.

By: Nitin Nohria
1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details
Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States
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  • Web

Evaluating a Sponsorship Offer? | MBA

Evaluating a Sponsorship Offer? Some organizations offer sponsorships to help employees fund their MBAs. It is important to carefully consider and fully understand the repayment terms required by your sponsor. When evaluating a... View Details