Publications

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June 2009 (Revised October 2011)
Case

Mina O'Reilly at Logan Airport's TSA

By: Michel Anteby and Erin McFee

Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details

Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston

Web

Creating Brand Value - Course Catalog

firms, consumers, and other cultural producers, and of brands as meaning-based, relational assets that must be carefully designed, curated, and negotiated to unlock their considerable value. As branding becomes more participatory,... View Details

20 Dec 2022
News

Singing to the Corn

the dot-com boom. At a tribal ceremony to celebrate his graduation, he remembers feeling the acute dichotomy between the go-go culture of HBS and the words of a tribal elder: "He was translating back and forth in Omaha," Keen recalls,... View Details

October 2023
Supplement

Making Progress at Progress Software (B)

By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort

In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details

Keywords: Leading Change; Negotiation; Organizational Culture; Performance Evaluation; Prejudice and Bias; Talent and Talent Management; Employees; Technology Industry; United States; Bulgaria

01 Dec 2002
News

Bad Times for Business

find remedies. We may have a flurry of new regulations here and there, but we won't have genuine solutions for these problems that are not only causing scandals but are also hurting the performance of the economy. Koehn: Board performance and the View Details

Keywords: Garry Emmons

21 May 2021
News

See Us Unite for Change

coming together behind a message of solidarity and support for the AAPI community. The event is part of a larger campaign called See Us Unite, organized by the Asian American Foundation (TAAF) in partnership with the Ford and MacArthur... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

March 1978
Case

Lincoln Electric Co. (B)

Reaction of a recent MBA to the climate, motivational systems, and management practices of the Lincoln Electric Company. View Details

Keywords: Business or Company Management; Management Practices and Processes; Organizational Culture

1 Jan 2021
Interview

Encore Teams That Succeed with Amy Edmondson

By: Amy C. Edmondson and Wanda Wallace

Teams in which people are not afraid to speak up, to challenge, to risk saying a wild idea are teams with the best performance. Google has found that psychological safety is a key component of their best teams. Yet, people are afraid of causing trouble, looking... View Details

Keywords: Psychological Safety; Organizational Culture; Trust; Groups and Teams; Performance Effectiveness

March 2018 (Revised October 2019)
Case

Yo-Yo Ma and Silkroad

By: Rohit Deshpandé, Paul A. Gompers and Scott Duke Kominers

Silkroad—a cross-cultural music collaboration that world-famous cellist Yo-Yo Ma had spearheaded since 1998, was preparing to celebrate its 20th anniversary. In parallel, Ma was stepping back from his role as the organization’s Artistic Director. Silkroad had come of... View Details

Keywords: Managing Diverse Teams; Leadership Transitions; Global Innovation; Music; Cultural Entrepreneurship; Nonprofit Organizations; Music Entertainment; Leadership; Transition

February 1999
Case

Guaranty Trust Bank PLC Nigeria (D)

By: Lynn S. Paine and Hal Hogan

Supplements the (A) case. View Details

Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria

01 Jun 2015
News

Ink

ecosystems—not just products. Create a network that brings together powerful partners engaged in complementary product and service innovation. Exploit leverage and power. If you have it, use your large size to advantage, but also be smarter and more agile than your... View Details

Keywords: Sean Silverthorne; Apple; Microsoft; Computer and Electronic Product Manufacturing; Manufacturing; Computer Systems Design and Related Services; Professional Services

September 2008
Case

Pfizer Inc: Building an Innovation Center

By: Stefan H. Thomke and Ashok Nimgade

The case describes Pfizer's efforts to build and run an innovation center in Cambridge, Massachusetts. As the center goes through different periods of leadership and strategic models, its relationship with the corporation and other research sites is explored. The case... View Details

Keywords: Innovation and Management; Innovation Strategy; Leadership; Organizational Culture; Research and Development; Pharmaceutical Industry; Cambridge

May 2001 (Revised May 2015)
Case

Compagnie Lyonnaise de Transport (A)

By: Michael Tushman and Michael J. Roberts

Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict. View Details

Keywords: Business Divisions; Organizational Culture; Relationships; Conflict Management; Balance and Stability; Transportation Industry; France

June 2024 (Revised September 2024)
Case

Sequoia Capital

By: Jo Tango, Christina Wallace, Srimayi Mylavarapu and Johnson Elugbadebo

Sequoia Capital, a venture capital firm founded in 1972, quickly grew to become one of the most storied venture capital firms in the world. Fueled by a strong culture, Sequoia's investment track record included the names of some of the largest global successes.... View Details

Keywords: Venture Capital; Organizational Culture; Organizational Change and Adaptation; Restructuring; Corporate Strategy; Financial Services Industry