Learning By Doing - Publications - Faculty & Research

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

do not inspire. Leaders who have proven that they will listen by going through this (sometimes very unnerving) process earn their people’s trust and commitment which, in turn, boosts company performance. Key... View Details

Keywords: by Michael Beer

28 Jan 2016
Video

Around the world & back

05 Feb 2019
Working Paper Summaries

Stereotypes and Belief Updating

Keywords: by Katherine B. Coffman, Manuela Collis, and Leena Kulkarni

24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

we measure better versus worse? Even more simply, How do we keep score? "At the economy wide or social level," he continues, "the issue is the following: If we could dictate the criterion or objective function to be... View Details

Keywords: by Michael C. Jensen

February 2011 (Revised November 2012)
Case

PatientsLikeMe: An Online Community of Patients

By: Sunil Gupta and Jason Riis

PatientsLikeMe (PLM) is an online community where patients share their personal experiences with a disease, find other patients like them, and learn from each other. The company was founded by Jamie and Ben Heywood when their 29-year-old brother was diagnosed with ALS... View Details

Keywords: Business Startups; Health Disorders; Knowledge Sharing; Growth and Development Strategy; Product Launch; Digital Platforms; Social and Collaborative Networks; Health Industry

Citation

Educators

Purchase

31 Aug 2011
Research & Ideas

Improving Fairness in Flight Delays

scheduled, first served basis. Airlines can then respond by making changes within their allocated slots before the final schedule is approved. Because GDPs and AFPs are implemented separately, however, a flight affected View Details

Keywords: by Julia Hanna; Entertainment & Recreation; Air Transportation

24 Jan 2011
HBS Case

Terror at the Taj

world's collective conscience. “Not even the senior managers could explain the behavior of these employees.” A new multimedia case by HBS professor Rohit Deshpandé offers a flip side to the nightmarish scenes that unfolded in real time on... View Details

Keywords: by Julia Hanna; Accommodations

12 Feb 2014
Working Paper Summaries

Management Practices, Relational Contracts, and the Decline of General Motors

Keywords: by Susan Helper & Rebecca Henderson; Auto

22 Nov 2010
Research & Ideas

Seven Strategy Questions: A Simple Approach for Better Execution

your primary customer will allow you to devote all possible resources to meeting their needs and minimize resources devoted to everything else. This is the path to competitive success. It's easy to try to duck the tough choice implied by... View Details

Keywords: by Robert Simons

24 Oct 2018
Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

executive teams can be world class or “legacy” leaders who can’t move with the times. There are many tradeoffs when factoring leadership into the decision process of startup versus mature. Startup founded by serial entrepreneurs. This can... View Details

Keywords: by Julia B. Austin

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

post-COVID collaboration in organizational cultures reshaped by remote work. Research by Leslie Perlow, the Konosuke Matsushita Professor of Leadership at HBS, and colleagues sheds light on the interactions... View Details

Keywords: by Kristen Senz

02 Dec 2013
Research & Ideas

Companies Choreograph Earnings Calls to Hide Bad News

executives a question. That's the procedure that HBS Associate Professor Lauren H. Cohen followed to find out more about the odd dealings he'd observed at a company that was the subject of one of his case studies. But he wasn't given the opportunity to ask a question,... View Details

Keywords: by Julia Hanna; Financial Services

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

survey done on nonprofit leaders, managers often cited a preference for growth by branching, i.e., replicating the organization from one site to another and maintaining central control and ownership of the new units. What Wei-Skillern and... View Details

Keywords: by Martha Lagace

12 Feb 2008
Working Paper Summaries

The Small World of Investing: Board Connections and Mutual Fund Returns

Keywords: by Lauren H. Cohen, Andrea Frazzini & Christopher Malloy; Financial Services

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

immediate buck, but that's not what these people are doing,” Khanna says. “They're building societies, a different agenda. My admonition would be, think about whether that's something that's important to you.” Jones believes business leaders may reconsider what is... View Details

Keywords: by Sean Silverthorne

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

people take the course solely for their own edification. For others, spreading learning throughout their organization is critical, and they need to know how to do it. EE: In summary, what are the overriding... View Details

Keywords: by Staff

11 Mar 2001
Research & Ideas

Evolving for Success [Part Two]

survivors such as eBay, has to do with a work style that allows you to be enormously productive, professional, able to turn on a dime, and be open to change—because that's what many of those companies had to do. What we View Details

Keywords: by Staff

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

book Transitions, by William and Susan Bridges, outlines three stages of transition—the ending, the neutral zone, and the new beginning—and encourages the reader to pause and understand each of these phases during their own transitions.... View Details

Keywords: by Julia Austin

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

putting frontline workers on top and all the managers in supporting roles. George says younger leaders are now increasingly turning to what he calls “the I-we journey,” by which they learn how to cultivate a... View Details

Keywords: by Lane Lambert

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

future, 50 percent of all tasks currently done by humans could be done by machine learning and artificial intelligence,” says Prithwiraj (Raj) Choudhury, assistant professor at... View Details

Keywords: by Michael Blanding; Technology; Information

Publications