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  • All HBS Web  (4,666)
    • People  (9)
    • News  (1,605)
    • Research  (2,470)
    • Events  (1)
    • Multimedia  (45)
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Show Results For

  • All HBS Web  (4,666)
    • People  (9)
    • News  (1,605)
    • Research  (2,470)
    • Events  (1)
    • Multimedia  (45)
  • Faculty Publications  (1,634)
← Page 98 of 4,666 Results →
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 21 Sep 2021
  • Office Hours

Readers Ask: How Can I Gain Power and Influence?

they can gain power or how to use the power they have. Through her research on power dynamics and change agents, Julie Battilana, the Joseph C. Wilson Professor of Business Administration at Harvard Business School and the Alan L.... View Details
Keywords: by Kristen Senz
  • 17 Nov 2016
  • Op-Ed

What's Behind the Unexpected Trump Support from Women

been socialized by family members, educators, and the media to associate leadership with a particular version of masculinity, an image Trump exemplified in his persona as the supremely successful businessman. He reinforced the masculine,... View Details
Keywords: by Laura Morgan Roberts and Robin Ely
  • December 2024 (Revised March 2025)
  • Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane
On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details
Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States
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Palepu, Krishna G., and David Lane. "Strategy and CEO Succession at Starbucks." Harvard Business School Case 125-040, December 2024. (Revised March 2025.)
  • 14 Jun 2023
  • News

Dean Datar Meets with Alumni in East Asia

Study of Business in Global Society (BiGS), which he described as an interdisciplinary research enterprise that will position HBS as an intellectual hub for examining the most critical issues and opportunities of our times—from climate View Details
  • 04 Oct 2021
  • What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

including one I prepared about the New York Police Department. At NYPD, in his first stint as Police Commissioner, Bill Bratton led massive changes in nearly every aspect of the department, including the focus of the city’s policing, the... View Details
Keywords: by James Heskett
  • Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization: Creating Psychological Safety in the... View Details
  • Web

Aldrich Hall | About

supported by unusually long I beams, intended to facilitate future reconfigurations. However, when the 105,726-square-foot building was updated in the 1980s, its basic design, acoustics, sight lines, and lighting were all deemed to have stood up well to the test of... View Details
  • Web

A Commitment to Sustainability | About

A Commitment to Sustainability We are addressing the challenges and opportunities of sustainability leadership through campus operations and community engagement. Harvard Office of Sustainability 53 % Reduction in waste, CY 2023 54 %... View Details
  • Profile

Doug Marsan

thing about Houston is definitely the food. Houston is an incredibly diverse city, and this shows up in the cuisine. Within a 15-minute drive, you can get mouth-watering barbecue, delicious pho, and unforgettable Tex-Mex, all served with good ole southern hospitality.... View Details
  • 25 Aug 2009
  • First Look

First Look: August 25

pooling equilibria exist becomes smaller, and firms are more likely to anger consumers. Regulation can increase welfare, for example, through fines (even if there are no changes in prices). We illustrate these gains in a monopoly setting,... View Details
Keywords: Martha Lagace
  • 26 Jan 2022
  • News

Making Peace with Anger

push them really hard. And then, in the process of this work, it changed the way you approached that group. So let’s take that example and talk about how that illustrates the value of the work that you were doing around anger management.... View Details
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

more akin to an Apple, a Tesla, or a Nest, or a GoPro—where it’s a consumer product that has the foundation of sexy hardware technology and sexy software technology,” he is quoted in a book published today, Competing in the Age of AI: Strategy and View Details
Keywords: by Dina Gerdeman
  • September 2024
  • Case

The Health Equity Accelerator at Boston Medical Center

By: Susanna Gallani, Mary Witkowski and Katie Sonnefeldt
This case describes how Boston Medical Center, a hospital and safety net organization, changed its strategic approach to health equity after realizing that previous efforts were not sufficient to address the health disparities among their patients. In 2021, the Health... View Details
Keywords: Health Care and Treatment; Health Disorders; Innovation and Management; Innovation Leadership; Innovation Strategy; Adaptation; Business Strategy; Mission and Purpose; Decisions; Organizational Change and Adaptation; Organizational Structure; Diversity; Race; Ethnicity; Urban Scope; Local Range; Equality and Inequality; Health Industry; Boston
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Gallani, Susanna, Mary Witkowski, and Katie Sonnefeldt. "The Health Equity Accelerator at Boston Medical Center." Harvard Business School Case 125-039, September 2024.
  • December 2023 (Revised July 2024)
  • Case

Boortmalt: The Master Maltster

By: Forest Reinhardt, Jose B Alvarez, Damien McLoughlin, Lena Duchene and Emer Moloney
By May 2023, Boortmalt was the world’s leading producer of malt, with a production capacity of 3 million tonnes, 15% of global market share, and 27 malting plants across five continents. It had recently acquired a major competitor and had sustained an EBITDA growth of... View Details
Keywords: Plant-Based Agribusiness; Mergers and Acquisitions; Talent and Talent Management; Customer Focus and Relationships; Values and Beliefs; Financing and Loans; Employee Relationship Management; Collaborative Innovation and Invention; Innovation Leadership; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Growth Management; Management Style; Resource Allocation; Corporate Social Responsibility and Impact; Strategic Planning; Environmental Sustainability; Organizational Culture; Agriculture and Agribusiness Industry; Belgium; Europe
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Reinhardt, Forest, Jose B Alvarez, Damien McLoughlin, Lena Duchene, and Emer Moloney. "Boortmalt: The Master Maltster." Harvard Business School Case 724-021, December 2023. (Revised July 2024.)
  • July 2018 (Revised December 2018)
  • Case

SOFWERX: Innovation at U.S. Special Operations Command

By: Herman Leonard, Mitchell Weiss, Jin Hyun Paik and Kerry Herman
James “Hondo” Geurts, the Acquisition Executive for U.S. Special Operations Command, was in the middle of his Senate confirmation hearing in 2017 to become Assistant Secretary of the Navy for Research, Development and Acquisition. The questions had a common theme: how... View Details
Keywords: James Geurts; Innovation; Public Entrepreneurship; Open Innovation; Crowdsourcing; Contests; Prototyping; SOFWERX; Special Operations; SOCOM; Govtech; Procurement; FAR; EZ-Fly; Navy; Department Of Defense; Innovation and Invention; Innovation and Management; Innovation Leadership; Entrepreneurship; Public Sector; Acquisition; Public Administration Industry; United States
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Leonard, Herman, Mitchell Weiss, Jin Hyun Paik, and Kerry Herman. "SOFWERX: Innovation at U.S. Special Operations Command." Harvard Business School Case 819-004, July 2018. (Revised December 2018.)
  • February 2020
  • Case

Bill Riddick and the Durham S.O.S. Charrette

By: Francesca Gino and Jeffrey Huizinga
Bill Riddick employs the charrette process to help black and white community leaders overcome differences and desegregate local schools in Durham, North Carolina. View Details
Keywords: Charrette; Schools; Desegregation; Education; Social Issues; Race; Leading Change; History; Durham; North Carolina
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Gino, Francesca, and Jeffrey Huizinga. "Bill Riddick and the Durham S.O.S. Charrette." Harvard Business School Case 920-048, February 2020.
  • Research Summary

Managing Processes

David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details
  • 01 Dec 2019
  • News

Remix

city. It was against this backdrop that Dixon turned her career ambitions to music. “I thought that by becoming a hip-hop A&R person I could change the world, empower black voices, and also make music,” she says. There would be no bigger... View Details
Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment
  • Web

Angela Q. Crispi | About

of areas including diversity & inclusion, external relations, financial, human resources, information technology, library, marketing and communications, operations and others. Angela has overseen the implementation of innovations from curriculum View Details
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