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  • February 1990 (Revised August 1990)
  • Background Note

Questionnaire Design and Development

By: Alvin J. Silk
An introduction to the design of questionnaires administered in surveys undertaken in management and social science research. Outlines a multistep process for developing a questionnaire. View Details
Keywords: Questionnaires
Citation
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Silk, Alvin J. "Questionnaire Design and Development." Harvard Business School Background Note 590-015, February 1990. (Revised August 1990.)

    Youngme Moon

    Youngme Moon is the Donald K. David Professor of Business at Harvard Business School. Professor Moon's research sits at the intersection of brand strategy and culture, with a particular focus on the emergent AI economy. She is the author of the bestselling book, View Details

    Keywords: information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information
    • 09 Sep 2009
    • Working Paper Summaries

    Perspectives from the Boardroom--2009

    Keywords: by Jay W. Lorsch, Joseph L. Bower, Clayton S. Rose & Suraj Srinivasan
    • September 2022 (Revised January 2023)
    • Case

    York Capital CLOs and WorldStrides International

    By: Victoria Ivashina and William Vrattos
    The case follows the debt restructuring of WorldStrides International, a travel program provider in the education market, after the onset of COVID-19. The pandemic severely impacted the travel industry, creating challenges for many companies like WorldStrides, which... View Details
    Keywords: COVID-19 Pandemic; Debt Restructuring; CLO; Compliance; Debt Securities; Financing and Loans; Decision Making; Travel Industry; Education Industry
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    Ivashina, Victoria, and William Vrattos. "York Capital CLOs and WorldStrides International." Harvard Business School Case 223-034, September 2022. (Revised January 2023.)
    • Research Summary

    Overview

    By: Aiyesha Dey
    Professor Dey’s research explores governance and agency conflicts, board structure, governance regulation and corporate behavior, ownership structure, and the relation between executives’ characteristics and corporate behavior. In analyzing corporate governance... View Details
    • Person Page

    Positions

    dollarDEX (1998-2007)

    Retired chief executive, non-executive chairman

    One of world's top 30 in online finance (Institutional Investor, March 2003). Wealth management firm in Asia, and has... View Details

    • 13 Dec 2004
    • Research & Ideas

    Sharing News That Might Be Bad

    This scenario, inspired by a Harvard Business School case, may ring familiar. It raises an increasingly prevalent, and difficult, management issue: how much information to share and when to share it. You... View Details
    Keywords: by Paul Michelman
    • 2022
    • Working Paper

    An Anatomy of Performance Monitoring

    By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
    Performance monitoring is a mainstay management tool in most organizations. Yet we still know little about whether—and why—better monitoring yields better performance in practice. To shed light on these questions, we study the introduction of a performance monitoring... View Details
    Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
    Citation
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    Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "An Anatomy of Performance Monitoring." Harvard Business School Working Paper, No. 22-066, March 2022. (R&R Journal of Political Economy.)
    • Teaching Interest

    Overview

    By: John A. Deighton
    I teach about the ecosystem of big data, the role of data in advertising and creative industries, and customer management and personal privacy in an era of individual addressability. View Details
    Keywords: Digital Marketing; Database Marketing; Social Media; Data Analytics; Information; Advertising; Marketing; Media; Technology; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry
    • 2021
    • Working Paper

    The Demand for Executive Skills

    By: Stephen Hansen, Raffaella Sadun, Tejas Ramdas and Joseph B. Fuller
    We use a unique corpus of job descriptions for C-suite positions to document skills requirements in top managerial occupations across a large sample of firms. A novel algorithm maps the text of each executive search into six separate skill clusters reflecting... View Details
    Keywords: C-Suite; Jobs and Positions; Competency and Skills; Management Skills; Job Search; Job Design and Levels
    Citation
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    Hansen, Stephen, Raffaella Sadun, Tejas Ramdas, and Joseph B. Fuller. "The Demand for Executive Skills." Harvard Business School Working Paper, No. 21-133, June 2021.
    • February 1990 (Revised July 1990)
    • Case

    Internal Revenue Service: Automated Collection System

    By: Nitin Nohria
    Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details
    Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States
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    Nohria, Nitin. "Internal Revenue Service: Automated Collection System." Harvard Business School Case 490-042, February 1990. (Revised July 1990.)
    • May 2, 2024
    • Article

    Require Hospitals to Disclose Their Pandemic Plans Now

    By: Regina E. Herzlinger, Richard J. Boxer and Ben Creo
    The COVID-19 pandemic demonstrated that U.S. hospital and health care systems were ill-prepared for the surge of patients who overwhelmed available health care resources. An overlooked resource deserves more attention: the availability of intensive care unit (ICU)... View Details
    Keywords: COVID-19 Pandemic; Crisis Management; Knowledge Sharing; Governance Compliance; Planning; Health Industry; United States
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    Herzlinger, Regina E., Richard J. Boxer, and Ben Creo. "Require Hospitals to Disclose Their Pandemic Plans Now." Health Affairs Forefront (May 2, 2024).
    • 18 Aug 2011
    • Working Paper Summaries

    Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

    Keywords: by Kevin Koh, Shivaram Rajgopal & Suraj Srinivasan; Accounting

      Winning in Emerging Markets: A Roadmap for Strategy and Execution

      Most books thus far on emerging markets are either investing-oriented, or country - or market-specific, or descriptive. No book has definitively targeted the corporate strategists who need a practical framework and assessment tools for analyzing emerging markets,... View Details

      • Web

      Finance Curriculum - Faculty & Research

      of material: Advanced valuation—valuation of levered firms and projects. Advanced valuations—options as a metaphor for flexibility. Financial choices of firms—financing, distributing funds to shareholders, managing risk. Integrated... View Details
      • 07 Oct 2015
      • HBS Seminar

      Ann Majchrzak, USC Marshall School of Business

      • 2021
      • Working Paper

      The Demand for Executive Skills

      By: Stephen Hansen, Tejas Ramdas, Raffaella Sadun and Joseph B. Fuller
      We use a unique corpus of job descriptions for C-suite positions to document skills requirements in top managerial occupations across a large sample of firms. A novel algorithm maps the text of each executive search into six separate skill clusters reflecting... View Details
      Keywords: Executives; Management Skills; Competency and Skills
      Citation
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      Read Now
      Related
      Hansen, Stephen, Tejas Ramdas, Raffaella Sadun, and Joseph B. Fuller. "The Demand for Executive Skills." NBER Working Paper Series, No. 28959, June 2021.
      • 06 Mar 2006
      • What Do You Think?

      The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

      not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist... View Details
      Keywords: by James Heskett; Technology
      • 14 Jun 2023
      • Op-Ed

      Every Company Should Have These Leaders—or Develop Them if They Don't

      focus more narrowly on specific initiatives and projects. They usually rely on their managers (or in many cases, BTLs) for a cross-enterprise view. Developing these types of leaders is more important than ever, specifically for employee... View Details
      Keywords: by Hise Gibson
      • 11 Feb 2019
      • Research & Ideas

      The Business of Saving the Planet

      "The fact that the benefits of addressing the problem of climate change almost certainly outweigh the costs ... does not make concerted global action to address the problem easy." —Climate Change in 2018: Implications for Business If there is one positive... View Details
      Keywords: by Sean Silverthorne; Energy; Green Technology
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