Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (5,396) Arrow Down
Filter Results: (5,396) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (5,396)
    • People  (32)
    • News  (1,973)
    • Research  (2,518)
    • Events  (20)
    • Multimedia  (90)
  • Faculty Publications  (923)

Show Results For

  • All HBS Web  (5,396)
    • People  (32)
    • News  (1,973)
    • Research  (2,518)
    • Events  (20)
    • Multimedia  (90)
  • Faculty Publications  (923)
← Page 98 of 5,396 Results →
  • Web

For Alumni - Health Care

network around the world. The Association allows alumni to connect, interact, and exchange ideas in order to advance their professional development and ongoing learning. Past Events Feb 27 27 Feb 2025 A Conversation with Dr. Rochelle... View Details
  • Web

New Venture Competition | Social Enterprise | Harvard Business School

for eligible graduate students across Harvard University to explore social entrepreneurship and test ideas for social innovation in a rigorous and supportive environment. Social Enterprise Track entries may include nonprofit, for-profit,... View Details
  • 31 Jul 2023
  • News

Striving for Imperfection

beginning of the book is this idea that more new information has been created since 2010 than in all of previous human history, which is staggering to think about. And you write that even though we’re awash in all of this information,... View Details
Keywords: Management of Companies and Enterprises; Management
  • 01 Sep 2023
  • News

Made in Italy

HBS faculty members and students visited Lamborghini’s headquarters in Bologna during the immersion to learn how the company became experts in electric car technology. Photo courtesy Lamborghini IMMERSIVE FIELD COURSES OFFERED AS ELECTIVES IN 2023 Denmark and... View Details
Keywords: April White
  • Web

Impact Stories - Impact Stories

Impact Stories Impact Stories Play The Economics of Science: Turning Ideas into Applications Professor Kyle Myers Play Implementing Innovation: How to Overcome Adoption Challenges Professor Rebecca Karp 08 Jul 2025 Recruiting Make Work... View Details
  • 24 Apr 2023
  • HBS Case

What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks

products, such as what can and can’t be printed on packaging labels, also vary across states. Even when they come up with a catchy advertising idea that’s acceptable to regulators and consumers—such as the Cann-produced music video called... View Details
Keywords: by Jay Fitzgerald; Consumer Products; Food & Beverage
  • 30 Nov 2010
  • Working Paper Summaries

The New Face of Chinese Industrial Policy: Making Sense of Anti-Dumping Cases in the Petrochemical and Steel Industry

Keywords: by Regina Abrami & Yu Zheng; Manufacturing; Chemical
  • December 2009
  • Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Citation
Find at Harvard
Register to Read
Purchase
Related
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
  • Web

Globalization - Faculty & Research

(Available also from VOX , VOXEU , Atlantico , The Economist , Domani , and Ideas for India . Longer NBER working paper version available here .) Commentary on 'Tracing the Early History of IB Teaching at Harvard Business School' by... View Details
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

taxpayers of this state deserve.’” Even Harvard? “As the oldest university in the United States, Harvard reflects the country of its origin. Born of immigrants, it remade its identity on these shores, while continuing to import the best View Details
Keywords: by Dina Gerdeman; Education
  • 21 Dec 2011
  • Research & Ideas

The Most Common Strategy Mistakes

as the notion that you're supposed to delight and retain every single customer. Let's take this last idea as an example. If you listen to every customer and do what they ask you to do, you can't have a strategy. Like so many View Details
Keywords: by Joan Magretta
  • Web

Your Alumni Community - Alumni

Read Post: How to Think about Networking Search the Alumni Directory Be found. Update your profile Other Ways to Connect Read Class Notes See what your fellow alumni are up to today! If you have an idea for a story, would like to submit a... View Details
  • 14 Jan 2019
  • Op-Ed

These 4 CEOs Created a New Standard of Leadership

value. Through their leadership they encouraged other corporate leaders to embrace this multi-stakeholder approach. Harvard Business School’s Michael E. Porter called this idea “creating shared value” in January 2011. Let’s examine how... View Details
Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products
  • 04 May 2023
  • News

Class of 2024 Embarks on Global Immersion

sessions, and immersive design thinking projects—to help students broaden their global perspective. Through partnerships with small- and medium-sized companies in each immersion city, student-led teams work closely with local businesses and communities to develop... View Details
  • 11 Dec 2023
  • Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

give voice to the idea that feeling good about yourself isn't about looking a certain way or having a certain background or certain skin color. It's about coming as you are, and that to us is what ‘You look good’ is all about.” Leahy is... View Details
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

Exeter Business School. You Might Also Like: More Proof That Money Can Buy Happiness (or a Life with Less Stress) The Pursuit of Passion Propagates Privilege Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization Feedback or View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • Web

Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School

students who don’t yet have an idea or whose idea is nascent – focuses on five key areas: unpacking climate solutions, coming up with your idea, leveraging tools to test the viability of your idea, and... View Details
  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

July 31, 2017 AIDS A Commitment Contract to Achieve Virologic Suppression in Poorly Adherent Patients with HIV/AIDS By: Alsan, Marcella, John Beshears, Wendy S. Armstrong, James J. Choi, Brigitte C. Madrian, Minh Ly T. Nguyen, Carlos Del Rio, David Laibson, and Vincent... View Details
Keywords: Sean Silverthorne
  • 29 Jun 2012
  • Working Paper Summaries

Trade Credit and Taxes

Keywords: by Mihir A. Desai, C. Fritz Foley & James R. Hines
  • 20 Oct 2010
  • Working Paper Summaries

Financing Risk and Bubbles of Innovation

Keywords: by Ramana Nanda & Matthew Rhodes-Kropf; Financial Services
  • ←
  • 98
  • 99
  • …
  • 269
  • 270
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.