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- All HBS Web (2,461)
- Faculty Publications (729)
- 05 Mar 2013
- First Look
First Look: March 5
focuses on scaling a venture's sales process and provides a methodology for identifying core customers and some implications for governance criteria and potential product changes as well as sales management. Paper: View Details
Keywords: Sean Silverthorne
- 04 Oct 2011
- First Look
First Look: October 4
knowing "who we are" might depend in part on repeatedly remembering to forget "who we were not." The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health View Details
Keywords: Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
environment. Teresa Amabile Over the past decade, nothing has had a more profound impact on business management than information technology. Ten years ago, many of us in business, academia, and government were wondering where it was all... View Details
Keywords: by Sean Silverthorne
- 01 Feb 2002
- News
Karen Tumulty Reports on America
has somewhat restrained politicking-as-usual in Washington. Out in the rest of America, however, based on polling results and last fall's elections, Tumulty is able to discern some changing attitudes in the aftermath of September's horrific events. "People are looking... View Details
- 12 Dec 2018
- News
Lesson Plan
favor, and manufacturing dried up. At a certain point, jobs in local government and services became the gold standard for security, benefits, and compensation—which is when the pendulum swung toward... View Details
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
training they provide, market pressures, corporate governance shortcomings, and even the nature of leadership itself. John led the charge by saying, “Having taught within business schools for 20 years, I’ve had instructors talk about... View Details
- January 2007 (Revised October 2008)
- Case
H&R Block 2006
By: Peter Tufano
Mark Ernst, the Chairman, CEO and President of H&R Block, has to decide how to respond to a competitive threat posed by a competitor's refund-lending product. Block is the largest U.S. tax preparation firm, which competes not only on its tax preparation services, but... View Details
Keywords: Ethics; Financing and Loans; Personal Finance; Taxation; Corporate Social Responsibility and Impact; Competition; Financial Services Industry
Tufano, Peter, Arijit Roy, and Emily McClintock. "H&R Block 2006." Harvard Business School Case 307-091, January 2007. (Revised October 2008.)
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
find an area where narrow AI is not having an impact,” says Seseri, which raises questions for business leaders in all sectors. How can e-commerce businesses benefit from artificial intelligence in the near future? And how will potential customers react to the View Details
Keywords: April White
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
for hospitals in Pune and elsewhere. Dr. Natarajan’s Lighthouse Communities Foundation also “set up citizen help lines, organized food supplies for the needy, and collected money from all over the world to equip a new government COVID... View Details
- September 2017 (Revised January 2019)
- Case
FJ Management Inc.
By: Lynda M. Applegate and Matthew G. Preble
In late 2015, Crystal Call Maggelet, president and CEO of FJ Management, is working with her investment committee to help set the company’s strategic direction. Maggelet, daughter of the company’s founder, has led FJ Management since 2009 when she stepped in as CEO... View Details
Keywords: Turnaround; Company History; Family Business; Transformation; Volatility; Change Management; Entrepreneurship; Ethics; Moral Sensibility; Values and Beliefs; Cash Flow; Insolvency and Bankruptcy; Financial Liquidity; Financial Management; Governance; Corporate Governance; Governance Controls; Leadership; Leading Change; Crisis Management; Negotiation; Organizational Change and Adaptation; Family Ownership; Business and Stakeholder Relations; Business Strategy; Service Industry; Service Industry; Service Industry; Service Industry; Utah
Applegate, Lynda M., and Matthew G. Preble. "FJ Management Inc." Harvard Business School Case 818-028, September 2017. (Revised January 2019.)
- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
our personal computers. In an effort to shape our individual images through the use of networking devices, we are nevertheless disclosing many things about ourselves that can be employed by clever marketers in ways that appear to violate our privacy. How many of us... View Details
Keywords: by James Heskett
- Web
Reweaving Ourselves and the World: New Perspectives on Climate Change - Course Catalog
floods, droughts and fires, and threatening to make a significant fraction of the earth’s surface uninhabitable. What will happen? At least one major European government believes it likely that we will see partial systemic breakdowns in... View Details
- February 2023 (Revised February 2025)
- Case
Doing Business in Boston, Massachusetts
By: Laura Alfaro, Leonard A. Schlesinger and Zeke Gillman
This case examines the challenges and opportunities of doing business in Boston, Massachusetts while giving a broad history of the city and surrounding area. View Details
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
A mid-November conference on consumer-driven health care attracted nearly two hundred providers of health-care services, technology, and information; government professionals; and insurance executives to the HBS campus for a two-day... View Details
- 20 May 2008
- News
Endowment Tax Debate Puts Harvard on the Spot
Just in case you missed it, the Massachusetts legislature has voted to study the idea of taxing college endowments 2.5 percent annually on the amount that exceeds $1 billion. That puts Harvard, with a $34 billion endowment that includes funds from HBS, squarely in the... View Details
- 14 Mar 2019
- News
The Merchant of Osaka
government is building on communitybased care models across the country—as are foreign governments, from Myanmar to Saudi Arabia. Oishi is an unlikely hero for the country’s health care crisis: a marketing expert pushing to enact sweeping... View Details
Keywords: Health, Social Assistance
- April 2009 (Revised November 2018)
- Case
Sanctuary Soft: International Expansion Strategies
By: Boris Groysberg, Geoff Marietta, Tim Marshall and Adam Hartley
Sanctuary Soft CEO Elizabeth Smalley faced increasing pressure from her primary investor to expand operations internationally. If successful, the expansion could enlarge Sanctuary’s customer base and enable the firm to better serve existing clients’ overseas offices.... View Details
Keywords: Global Strategy; Governing Rules, Regulations, and Reforms; Labor; Laws and Statutes; Market Entry and Exit; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry; China; India; Germany; United Kingdom; United States
Groysberg, Boris, Geoff Marietta, Tim Marshall, and Adam Hartley. "Sanctuary Soft: International Expansion Strategies." Harvard Business School Case 409-104, April 2009. (Revised November 2018.)
- 01 Jun 2006
- News
India Arrives
meeting of the World Economic Forum in Davos, Switzerland. Business and government officials arrived in force to talk up India’s growth, exceeding an annual rate of 6 percent for the last fifteen years. GDP growth hit 7.6 percent in 2005... View Details
Keywords: Julia Hanna
- 01 Jun 2012
- News
In Brief
Cambridge, Massachusetts tech start-ups in health care, energy, or information. More A Better World, One Idea at a Time A dozen budding social entrepreneurs pitched their ideas for innovative products and services during the annual Social... View Details
- 01 Jun 2004
- News
Life Lessons
Photography by Webb Chappell HBS students are already exceptionally skilled and accomplished people when they arrive at Soldiers Field. But perhaps their education here truly begins when they first understand — and are humbled by — what a remarkable community they have... View Details