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  • 21 Mar 2004
  • Research & Ideas

Loyalty: Don’t Give Away the Store

Frequent shopping programs that reward customers with discounts or other perks are commonplace in grocery stores, but many are not as effective in influencing buying behavior as they could be, argues HBS professor Rajiv Lal. "The Impact View Details
Keywords: by Manda Salls; Consumer Products; Retail
  • 22 Dec 2003
  • Research & Ideas

How to Build a Better Board

also comes from certain institutional investors. But when you come to the internal factors, looking at it from the point of view of a director, you should make changes because... View Details
Keywords: by Martha Lagace
  • 12 Oct 1999
  • Research & Ideas

What It Takes: Minorities in the Executive Suite

minority executives we studied didn't wait for their work environment to be perfect," he concludes. "They managed their careers using the strategies we identified. At the same time, the companies they worked for were also... View Details
Keywords: by Judith A. Ross
  • 30 Jun 2020
  • What Do You Think?

Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?

groups.” As EAM put it, “Success will require a variety of strategies deployed at the same time.” Black Man was among those suggesting one element of such an effort. “When I... View Details
Keywords: by James Heskett; Education
  • 31 Jan 2017
  • Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

also not “vetted.” Thoughtful policies get reviewed, debated, discussed and revised. Instead, the President hurriedly picked a bunch of countries and tried to make a political statement without considering all View Details
Keywords: by Staff
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

about what you are communicating. You also need to work hard to shrink the psychological distance through language. When you have disparity in terms of fluency levels in English, you have to make sure fluent speakers are dialing down to... View Details
Keywords: by Michael Blanding
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