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  • May 1986 (Revised October 1986)
  • Case

Data Administration in Citibank Brazil (C): The Back-End Project

By: Shoshana Zuboff
Keywords: Information Management; Banking Industry; Brazil
Related
  • December 1984
  • Teaching Note

First Federal Savings (A) and (B), Teaching Note

By: Michael Beer
Teaching Note for (9-475-072) and (9-481-052). View Details
Keywords: Banking Industry
Related
  • August 1994 (Revised September 1994)
  • Case

Banc One Corporation, 1989 (Abridged Update)

By: James L. Heskett
Keywords: Banking Industry
Related
  • 17 Mar 2015
  • First Look

First Look: March 17

  Publications March 2015 Journal of Financial Economics Banks as Patient Fixed-Income Investors By: Hanson, Samuel G., Andrei Shleifer, Jeremy C. Stein, and Robert W. Vishny Abstract—We examine the business model of traditional... View Details
Keywords: Sean Silverthorne
  • 30 Jun 2008
  • Research & Ideas

Rethinking Retirement Planning

would be offered through their 401(k). "They didn't see anything wrong with it," Merton says. "They just didn't believe it could be that good until it had their employer's seal of approval. Most people trust their employer more than View Details
Keywords: by Julia Hanna; Banking; Banking
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Related
  • March 2008 (Revised July 2009)
  • Case

U.S. Subprime Mortgage Crisis: Policy Reactions (A)

By: Laura Alfaro and Renee Kim
By March 2008, the U.S. Government and the U.S. Federal Reserve Board had taken various policy measures over the last few months to tackle the subprime mortgage crisis that threatened to drag the economy into a recession. The Bush administration approved a fiscal... View Details
Keywords: Financial Crisis; Inflation and Deflation; Central Banking; Mortgages; Policy; Business and Government Relations; United States
Related
  • 26 Jul 2016
  • First Look

July 26, 2016

Case 116-043 Revitalizing State Bank of India State Bank of India is India’s oldest and largest bank with the government of India as its majority shareholder. Arundhati... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2024
  • Research & Ideas

Watching for the Next Economic Downturn? Follow Corporate Debt

than households. Once banks are forced to cope with that load of unpaid debt, historically, the consequences amplify, says Ivashina, the Lovett-Learned Professor of Business Administration and Finance Unit Head at HBS. “It tells you that... View Details
Keywords: by Rachel Layne
  • 15 Apr 2013
  • Research & Ideas

Solving the Search vs. Display Advertising Quandary

Gupta had access to just such data. Initially Gupta wrote a case study for his MBA second-year course on digital marketing about a major US bank that was deciding where to place its marketing dollars to acquire new customers. Later on,... View Details
Keywords: by Michael Blanding; Advertising
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

market segments. Likewise, for many years, Chemical Bank (now Chase) cultivated relationships with unprofitable customers for the same reason. Most organizations view the sale purely as a transaction and then lose touch with the customer,... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • February 2005
  • Article

Managing the Ecosystem

By: Marco Iansiti
The days of the corporate lone wolf are over. In our increasingly interconnected world, standing alone is no longer a viable business model. Instead, smart companies rely heavily on networks of partners, suppliers, and customers to achieve market success and sustain... View Details
Keywords: Integrated Corporate Reporting; Partners and Partnerships; Industry Clusters; Customers; Markets; Situation or Environment; Banks and Banking; Insurance; Software
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  • 16 Feb 2017
  • Cold Call Podcast

Black Business Leaders Series: A Remarkable Legacy of Firsts, Maggie Lena Walker

Keywords: Re: Anthony Mayo; Banking; Banking
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

case outlines the decisions Rollins took in terms of leadership and other strategic matters and shows how the center is performing a year after its initial disappointing progress. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/412098-PDF-ENG The IPO of... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2012
  • First Look

First Look: January 10

organizations. Download the paper: http://www.hbs.edu/research/pdf/12-050.pdf What Do Development Banks Do? Evidence from Brazil, 2002-2009 Authors:Sergio G. Lazzarini, Aldo Musacchio, Rodrigo Bandeira-de-Mello, and Rosilene Marcon... View Details
Keywords: Sean Silverthorne
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

economic, institutional, and cultural setting of Germany. Publisher's Link: http://www.chbeck.de/productview.aspx?product=795301&toc=3264 Investor Behaviour in a Nascent Capital Market: Scottish Bank Shareholders in the Nineteenth... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2015
  • Research Event

Research Trends Discussed at India and South Asia Conference

and institutions, and the post 1990s economy. Also covered was family business, a key to understanding the evolution of the Indian economy—like that in many emerging markets. Papers were presented on Bajaj group, the Tata family, and the Haribhakti View Details
Keywords: by Dina Gerdeman; Education
  • 22 Apr 2008
  • First Look

First Look: April 22, 2008

School Supplement 308-091 Supplements the (A) case. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308091 The Deutsche Bank (A) Harvard Business School Case 708-044 Founded in 1870 to help finance... View Details
Keywords: Martha Lagace
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

What did people do before ATMs? That's a question that causes most twentysomethings to draw a blank. They don't remember the days when people conducted their banking—face-to-face with a teller—between 9 a.m. and 3 p.m. on weekdays. The idea of making out a check to... View Details
Keywords: by Susan Young
  • 05 May 2003
  • Research & Ideas

What It Takes to Restore Trust in Business

It's not in great shape, but it isn't doing too badly, and measured by the standards of the rest of the world it is a marvel and it's doing quite well," he observed. The financial sector is not perfect, either, but banks are also in... View Details
Keywords: by Martha Lagace; Financial Services

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