Publications

October 2003 (Revised January 2005)
Case

Shared Decision Making

By: Richard M.J. Bohmer, Karen Sepucha and Laura Feldman

The Foundation for Informed Medical Decision-Making has created an interactive videodisc system that provides patients with customized support regarding medical treatment or screening decisions when they face a choice between two equally effective courses of action.... View Details

Keywords: Decision Choices and Conditions; Borrowing and Debt; Health Care and Treatment; Innovation Strategy; Technological Innovation; Product Marketing; Distribution Channels; Production; Partners and Partnerships; Research and Development; Information Technology

November 2011
Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details

Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry

07 May 2020
News

Ensuring Student Equity

and deprivation, NCCP is distributing about 500 learning resource kits and 300 emergency food bags to some 400 families each week. Considered an essential operation, NCCP is allowed to have its employees deliver these resources to... View Details

Keywords: Jennifer Gillespie

01 Sep 2014
News

Case Study: Declawing the Competition

leadership position?” The Answers: Create an Etsy-like program for subscribers to sell and distribute their own cat products. After being vetted for quality and fit, independent producers receive View Details

12 May 2020
Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

access, devices, or digital literacy, San Jose launched a $24 million fund, to be distributed over the next ten years, to provide grants to community groups serving low-income residents. "I was responsible for proposing the framework... View Details

Keywords: Social Enterprise; Technology; Nonprofit / Government

28 Apr 2020
Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

access, devices, or digital literacy, San Jose launched a $24 million fund, to be distributed over the next ten years, to provide grants to community groups serving low-income residents. "I was responsible for proposing the framework... View Details

February 2001 (Revised May 2001)
Case

Balance, Inc. (A)

By: Richard G. Hamermesh and Michele Lutz

Focuses on an entrepreneur who founded a successful health-food store and seeks to expand his retail concept. Illustrates the challenges he faces as he recruits his top management team. View Details

Keywords: Distribution Channels; Executive Compensation; Agreements and Arrangements; Outcome or Result; Recruitment; Management Teams; Selection and Staffing; Food and Beverage Industry

Find at Harvard

Web

Past Projects | Social Enterprise | Harvard Business School

central planning tool for the project and guides the early development of the project. Research on financial distribution channels for Enterprise solutions to Poverty Spring 2014 | Focus: Financial Inclusion for Latin America Team: Jorge... View Details

October 2019
Case

Agility Africa

By: Juan Alcacer, Caroline M. Elkins and Esel Çekin

This case illustrates the challenge and opportunities that firms face when developing and executing new business models in high-risk, low-infrastructure, low-trust countries. It features a global logistics group, Agility, that aimed to become the leader in supplying... View Details

Keywords: Strategy; Business Model; Innovation and Invention; Expansion; Emerging Markets; Decision Choices and Conditions; Distribution Industry; Distribution Industry; Africa

October 2005 (Revised February 2007)
Case

Red Flag Software Co.

By: Felix Oberholzer-Gee, Tarun Khanna, David Lane and Elizabeth Raabe

In 2005, just five years after its formal launch, Beijing-based Red Flag Software was the world's second-largest distributor of the Linux operating system and was expecting its first annual profit. On a unit basis, Red Flag led the world in desktops (PCs) shipped with... View Details

Keywords: Digital Platforms; Competitive Advantage; Applications and Software; Business Startups; Globalized Markets and Industries; Distribution Industry; Distribution Industry; Beijing; United States