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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Teaching Note 718-442, November 2017.
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

trade-level data, we study whether brokers play a role in spreading order flow information. We focus on large portfolio liquidations, which result in temporary drops in stock prices, and identify the brokers that intermediate these... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2009
  • First Look

First Look: September 15

company, with a focus on changing relationships between manufacturing technology and R&D between the mid-1940s and the mid-1960s. Pfizer first moved into pharmaceuticals through participation in the U.S. government's penicillin effort... View Details
Keywords: Martha Lagace
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

sociologists present a clear analysis of Cuba's economic and social circumstances and suggest steps for Cuba to reactivate economic growth and improve the welfare of its citizens. These authors focus first on trade, capital inflows,... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

  Working PapersRacial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives? Authors:Modupe Akinola and David A. Thomas Abstract Diversity continues to be a key focus for... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2020
  • Blog Post

Alumni on the Black Lives Matter Movement

HBS alumni have been actively engaged in responding to the racial and social injustice in their communities and around the world. Read their various efforts below: OCTOBER 20 In their new book A Blessing: Women of Color Teaming Up to... View Details
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

Trump needs to step up the focus on small business and ensure this critical part of our economy is part of every economic discussion his team has. So far, his attention seems to be on big business — aside... View Details
Keywords: by Christina Pazzanese
  • 14 Mar 2019
  • News

The Merchant of Osaka

home-care medical team would be nearby. On a Monday afternoon draped in mid-October grays, Dr. Komei Umeda and a nurse make the 20-minute drive from the clinic in Tokyo’s western Setagaya ward. They walk up the stone path, under a... View Details
Keywords: Health, Social Assistance
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

the end of the one-child policy, and ethnic tensions. Others focus on China’s relationship with other nations, particularly the United States. If America pulls back from its Asian commitments, how will China assert its growing strength in... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2016
  • First Look

March 29, 2016

dynamic capture of these metrics via our new electronic health record (EHR) was developed at our institution. Methods. Contemporary breast cancer literature on treatment options, expected outcomes, and potential complications was extensively reviewed. Patient... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2013
  • First Look

First Look: June 4

interim manager that Tham had assigned. The client, Wong Lung, ran a family-owned garment manufacturing business along with his younger brother, as well as his two overseas-educated children. While Wong needed the American manager's technology expertise, his own... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

effective care teams and good management of local operations (clinical microsystems). Clinicians influence both, and local clinician leaders will have several key tasks. Publisher's link: http://www.nejm.org/doi/full/10.1056/NEJMp1301814... View Details
Keywords: Sean Silverthorne
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

management attention becomes organizing how we do it. We can focus much more closely on managing the actual care rather than the context in which the care takes place. For most of the 20th century the object was managing the institution... View Details
Keywords: by Martha Lagace; Health
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

started the turnaround of the company by first working on values—redefining them and communicating them widely. First, they do not merely focus on cost cutting and layoffs when a crisis arrives. While they may lay off employees (though... View Details
Keywords: by Martha Lagace
  • 01 Dec 2020
  • News

New News

it requires media companies to go after as many eyeballs as possible, to Snigdha’s earlier point. We chose subscription because it allows us to focus 100 percent on the user experience, ease of consumption, and fact-first news. SS: I felt... View Details
Keywords: entrepreneuship; digital media; startups; news; business models; young alumni; News, Library, Internet, and Other Services; Information
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

For-profit businesses have a common goal: create value for owners or shareholders by creating value for customers. It's a focus that must seem enviably straightforward from the perspective of nonprofit organizations and social enterprises... View Details
Keywords: by Julia Hanna
  • 01 Jun 2018
  • News

The Long Run

with a team of fellow alums to create a $2.5 billion technology company. Today, Langford’s focus falls under an entirely different category of urgency: As executive director of the Georgia Prevention Project... View Details
Keywords: Julia Hanna; photographed by Melissa Golden
  • 01 Oct 1996
  • News

Lasting Impressions

activities. I still view work as an arena where I can thrive and grow, but in 25 years I've gone from being a rookie on the team to being a star player, and now I'm really making the transition to coach." Joe O'Donnell concurs. "I love... View Details
Keywords: Deborah E. Blagg
  • 01 Jun 1996
  • News

1996 Global Alumni Conference Probes "Information Revolution"

time we gathered here in 1996." Hosted by the Harvard Business School and the HBS Association of Northern California, this year's global alumni conference was the largest and, by all accounts, among the most successful ever. A team of 32... View Details
Keywords: Daniel Penrice
  • 01 Apr 2002
  • News

Back in Business

75 Barclay Street by fallen debris, Joe Lhota, Giuliani, Kerik, and other city officials were stunned. "At first, we couldn't comprehend that the tower had completely collapsed," Lhota recalls. "We'd been standing with First Deputy Fire Commissioner William Feehan and... View Details
Keywords: 9/11; NYC; New York City; Government
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