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  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

expert who has studied advertising for forty years, believes the future of Internet advertising depends on improvements in technology. "We won't really understand the full potential of Internet advertising until broadband service... View Details
Keywords: by Susan Young
  • November 2000 (Revised May 2002)
  • Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar
As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details
Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States
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  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

the writing of popular film scripts like The Matrix or Star Wars. Character behaviors, actions, and motivations hook the interest of readers at all levels, regardless of their professional experience with IT, while the plot sets up a... View Details
Keywords: by Martha Lagace
  • June 2013
  • Case

Olympic Rent-A-Car U.S.: Customer Loyalty Battles

By: John Deighton and James T. Kindley
The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details
Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Service Industry; Service Industry
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  • Web

Dillon House | About

investment bank. Dillon joined the Wall Street bond brokerage firm William A. Read & Company in 1912. Following William Read’s death in 1916, Dillon bought a majority interest in the firm; the company’s name was changed to Dillon, Read &... View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Elected as a Member of the American Academy of Arts and Sciences in 2024. Amy C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and... View Details
  • Web

Donor-Advised Fund - Alumni

charities whenever you wish. Benefits An immediate charitable tax deduction for the full amount of your gift Professional management services provided by Harvard Management Company (HMC) at no cost to you... View Details
  • Web

Loeb House | About

banking and brokerage firm Carl M. Loeb & Company, later called Loeb, Rhoades & Co., where John Loeb served as a senior partner from 1955 to 1977. He was widely regarded as a leader in the investment community and as a philanthropist who... View Details
  • 01 Dec 2016
  • News

In My Humble Opinion: Chip Brewer (MBA 1991)

cleaning sewers and servicing machinery as a mill foreman), but that on-course connection helped him land a position at Adams in 1998, where he rose to CEO in 2002. In 2012, Brewer was named president and CEO of Callaway Golf, maker of... View Details
Keywords: Julia Hanna
  • 06 Dec 2017
  • What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

to break up illustrious companies like Standard Oil and AT&T to reduce their market power and thereby encourage competition. While not successful in similar efforts to prosecute IBM and Microsoft, the Government’s action may well have encouraged IBM’s decision to... View Details
Keywords: by James Heskett; Web Services; Web Services
  • 09 Dec 2002
  • Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

fundamental changes to the way accounting firms and their clients operate. If we are really going to restore trust in the U.S. system of auditing, we will need to go well beyond the provisions of the Sarbanes-Oxley Act. We will need to... View Details
Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Financial Services; Financial Services
  • 01 Jan 2004
  • News

D. Ronald Daniel, MBA 1954

importance of teamwork and communications skills." ADVICE TO CURRENT STUDENTS "No matter what job you take when you graduate, your first months and first couple of years will mark you. You'll be creating a reputation for yourself. If you build a good one, your View Details
  • Web

Industry Information - Alumni

newsletter. + – Real Estate Inman News Inman provides real estate industry news and resources for working professionals. Additional focus on technology and professional development resources. The site also has a paid View Details
  • 01 Jun 2023
  • News

An Engine of Innovation

while others will realize entrepreneurship is not for them. And so, we’ve evolved our mission so that it’s not just about people founding a venture, but also about developing the skill set and mindset for bringing innovative, entrepreneurial thinking to whatever View Details
Keywords: Jennifer Gillespie
  • January 2003 (Revised June 2003)
  • Case

Adams Capital Management: March 2002

By: G. Felda Hardymon, Josh Lerner and Ann Leamon
In March 2002, the five partners of Adams Capital Management (ACM), a venture capital firm investing in information technology telecommunications with $700 million under management, gathered to discuss whether they should change their strategy in view of the prolonged... View Details
Keywords: Decision Choices and Conditions; Economic Slowdown and Stagnation; Venture Capital; Investment Portfolio; Business or Company Management; Partners and Partnerships; Business Strategy; Financial Services Industry
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  • Research Summary

Current Research

Information Dissemination in Capital Markets

 

Seeking to bridge economic theory and the role of individuals, Professor Brochet researches the transmission of information in capital markets. He has investigated the effects of information... View Details
  • 05 Jan 2010
  • First Look

First Look: January 5

409-021 Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the View Details
Keywords: Martha Lagace
  • Web

Strategy Execution Online Course | HBS Online

responsibilities Foster successful strategy execution by establishing an environment that communicates which opportunities and behaviors are encouraged and which are out of bounds Who Will Benefit Mid-Level Managers and Professionals... View Details
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

The average billion-dollar company spends as many as 25,000 person-days per year putting together the budget. If this all paid off in shareholder return, that would be fine. But few organizations can make that claim. In fact, many firms... View Details
Keywords: by Loren Gary
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

telegraph varied commodity by commodity and the bulk of communications continued by sea post until the early twentieth century. London had a unique role as the international service centre for the emergent global economy, providing... View Details
Keywords: by Geoffrey Jones