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- All HBS Web
(5,717)
- People (22)
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- Research (2,116)
- Events (14)
- Multimedia (58)
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- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
entire cycle of acute pain medicine delivery for these patients. TDABC was used to identify possible improvements in personnel allocation, workflow changes, and epidural placement location and to model the cost savings of those improvements. We found that the cost of... View Details
Keywords: by Sean Silverthorne
- 21 Feb 2012
- Research & Ideas
Leadership Program for Women Targets Subtle Promotion Biases
behaviors can be seen as abrasive instead of assertive, arrogant instead of self-confident, and self-promoting instead of entrepreneurial. These perceptions can hold women back. "We cannot just tell women that if they want to take their View Details
Keywords: by Maggie Starvish
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
retailers are concerned only about what's best for them," says Alvarez. "But the customer doesn't care that you have to stock a shelf." Merchants need to move beyond thinking of a customer as a transaction and instead create a much more engaging... View Details
- 13 Feb 2006
- Research & Ideas
The Hidden Market for Babies
for babies. What are some key ways to improve the adoption market? A: Compared to high-tech reproduction, the field of adoption is already fairly well regulated. But there are lots of things we could do to make the market work better, and to ensure that children are... View Details
- 17 Sep 2001
- Research & Ideas
Is There Help for the Big Ticket Buyer?
well-documented tendencies to be overconfident and to act on overly optimistic assessments (Thompson 2001). Interestingly, many people know that they have these tendencies, but fail to notice them in the context of a specific decision. For example, when people are... View Details
Keywords: by Max H. Bazerman
- 19 Aug 2008
- First Look
First Look: August 19, 2008
reasons that the range persists but seek a way to categorize them via their effects on inventory levels, orders placed given the demand faced by the inventory system. Using a perspective that we consider natural and thus appealing, the... View Details
Keywords: Sean Silverthorne
- 27 May 2008
- Sharpening Your Skills
Sharpening Your Skills: Thinking About Global
Friedman, managers who believe the hype of a flat world do so at their own risk, says HBS professor Pankaj Ghemawat. National borders still matter a lot for business strategists. While identifying similarities from one place to the next... View Details
- 23 Mar 2003
- Research & Ideas
Globalization: Little Impact on the Continent
Fund, said, "What I do today is based on the premise that globalization will take place in Africa." Ndiaye said he believes that globalization has generated a discipline among many governments and businesses in Africa that was... View Details
Keywords: by Julie Jette
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
organization—a single understanding of its mission in the world and its place in the marketplace. While the elements of intimacy, interactivity, and inclusion serve to open up that conversation, the element of intentionality serves to... View Details
Keywords: Re: Boris Groysberg
- 06 Sep 2011
- Research & Ideas
The Power of Leadership Groups for Staying on Track
even thousands—operating throughout the organization, rather than just a few stars. The Importance Of Eq In Leadership Development Leadership is no longer based primarily on characteristics, styles, knowledge, skills, and competencies—all of which are related to IQ. It... View Details
Keywords: by Bill George
- 10 Nov 2020
- Sharpening Your Skills
Research News and Tips: Innovating Across Time Zones
instant-message chat volumes (-8.7 percent).” Companies may want to consider locating their knowledge-worker team members strategically. “Our results suggest that employees engaged in knowledge co-production place a strong premium on... View Details
Keywords: by Sean Silverthorne
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
Another explanation is that modern IT allows companies and coalitions to explore radically different organizational forms — such as so-called virtual corporations — and build whichever forms are most productive. Still, what is it about IT that is allowing this radical... View Details
Keywords: by Andrew McAfee
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
extensive evidence that Walmart places extreme price pressures on its suppliers. This can translate, as it is claimed to have with Blitz, to a supplier realizing that adding commonsense safety features to a product can prevent it from... View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
To compete with truly 'sticky' customer service, you're going to need to get creative . . ." Jim Coyle suggests that this may involve putting in place effective service recovery programs that "fix problems when they are brought... View Details
Keywords: by James Heskett
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
illneses take a financial and emotional toll on businesses operating in Africa. "This is not just a disease we're talking about. This is a disease that has the power to destroy economies," said Harvard Business School Professor Debora Spar, the panel... View Details
Keywords: by Julie Jette
- 10 Nov 2014
- HBS Case
How Restaurants in Lima and Copenhagen Became Best in the World
constraints?" But that can't be done elsewhere because of the importance of local ingredients. They could do different local ingredients, but then it would have to be a place with enough of a deep culinary tradition where the... View Details
- 21 Apr 2003
- Research & Ideas
Are Crummy Products Your Next Growth Opportunity?
the last possible moment, just the information from the required books you need to pass the course. With Cram.com you would have no need to even buy the book. That may not be a desired outcome from society's perspective, but it is a product aligned with the customer's... View Details
Keywords: by Sean Silverthorne
- 25 Feb 2002
- Research & Ideas
The Country Effect: Does Location Matter?
firms in industrialized countries, while the new study finds market orientation—where the interests of customers are placed first among stakeholders—is more central to the high performance Asian firms. The work also argues against a... View Details
Keywords: by Sean Silverthorne
- 16 Apr 2001
- Research & Ideas
Making the Most of Government Upheaval
preliminary findings suggest that the profound economic metamorphoses taking place in Latin America's emerging economies have imposed dramatic changes on the competitive environment, compelling firms to develop new strategies and... View Details
Keywords: by Nancy O. Perry
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
“grown up,” lived, and worked with people of other backgrounds. These people are less likely to have the hidden biases that lead to a lack of diversity in hiring and employee recognition. How much emphasis should we place on that approach... View Details
Keywords: by James Heskett