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  • All HBS Web  (3,879)
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    • News  (1,290)
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  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

none waits 5. Order selection and prioritization some waits 6. Scheduling none accepts delivery 7. Fulfillment none pays 8. Billing none negotiates Returns and claims some complains Postsales service none View Details
Keywords: by Sarah Jane Johnston
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

"Me-To-You Mindset" initiative that encourages partners to look at the world through their clients' eyes. At the end of the case Hever is reflecting on a proposal he submitted for providing CDC services to one of the largest UK companies. The general counsel... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

emissions can have a positive return on investment but hurt earnings and cash flow in the short term. Some commitments may actually result in a wealth transfer from shareholders to another stakeholder group, such as paying a "living wage"... View Details
Keywords: by Martha Lagace
  • 17 May 2010
  • Research & Ideas

What Brazil Teaches About Investor Protection

net importer of capital during the period 1870 to 1915, and firms were competing to attract shareholders or bondholders. After 1915, things changed rather rapidly. In a couple of decades the main source of capital was no longer the stock market: Bank credit was used to... View Details
Keywords: by Sean Silverthorne; Banking; Financial Services
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

At the dawn of the digital music era, record labels went along with a pricing scheme devised by Apple that they are still paying for today. The idea to "unbundle" albums into separate tracks sold for 99 cents each suddenly... View Details
Keywords: by Sean Silverthorne; Music
  • 25 Mar 2001
  • Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

1999 by chairman and CEO Michael Bronner, had all the scale anyone could ask for: to create a national customer-loyalty program (like airlines' frequent-traveler mileage points) which would pay consumers rebates on their shopping—not in... View Details
Keywords: by John S. Rosenberg
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

including a monopolist, two competing multichannel retailers, as well as a mixed duopoly. Though self-matching can negatively impact a retailer when consumers pay the lower price, we uncover two novel mechanisms that can make... View Details
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

terrifying and morale-destroying experience. In addition to maintaining physical health, diet has a strong effect on intellectual and emotional functioning (as anyone who has seen a toddler melt down from too much sugar understands). The ability to View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 06 Apr 2010
  • First Look

First Look: April 6

such actions are consistent with his company's business model. Pandora Radio is the largest Internet music stream site, and its rapidly growing user base loves the free customizable music stream under an advertising supported model. Pandora has to View Details
Keywords: Martha Lagace
  • 29 Apr 2008
  • First Look

First Look: April 29, 2008

Shanghai plant starts production in 2008, will its almost $50 million investment pay off? Is 10 years of experience in China enough to know how China works? Purchase this case:... View Details
Keywords: Martha Lagace
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

production and marketing. Rubén Darío Lizarralde, Indupalma's general manager, is conclusive about the fact that social investments are not triggered by altruism but by potential profitability. The notion that "social aid pays... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 12 Jun 2019
  • Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

first-time CEO, or other member of the C-suite. I’ve seen investors coach leaders on everything from how to lead their teams and handle challenging employees to how to run a great board meeting. I’ve also seen investors support and sometimes even View Details
Keywords: by Julia Austin
  • 16 Mar 2010
  • First Look

First Look: March 16

1997, 2002). This paper explains how state governments got the funds to pay for education and examines the incentives that politicians had to spend on education between 1889 and 1930. Our findings are threefold. First, we show that the... View Details
Keywords: Martha Lagace
  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

early-stage startup, offers an electronic signature application as a "freemium" product, i.e., users can upgrade from a free basic version to a premium version by paying a subscription fee. Using 9 months of data from 50,000... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2013
  • First Look

First Look: June 4

with U.K. and U.S. regulators the firm agreed to pay $450 million in fines. Within a few days of the settlement, Barclays' CEO, Robert Diamond, had resigned under pressure from British regulators. Diamond blamed a small number of... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2011
  • Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

taking risks." Click to watch. Eleven years later, that bet is more than paying off. As chief strategy and knowledge officer, Fenton is part of an executive team that has seen NLNS expand from training 13 aspiring principals in two cities... View Details
Keywords: by Julia Hanna; Education
  • 09 Mar 2010
  • First Look

First Look: March 9

re-occurring phenomenon of sovereign default has prompted an enormous theoretical and empirical literature. Most of this research has focused on why countries ever chose to pay their debts (or why private creditors ever expected... View Details
Keywords: Martha Lagace
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

Chairman and CEO of KPMG, the firm made a number of changes in compensation, governance, and culture in order to address the underlying reasons for actions that occurred prior to him becoming CEO that led to the accounting giant paying... View Details
Keywords: Martha Lagace
  • 02 Sep 2014
  • First Look

First Look: September 2

friction-often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire and develop the best employees, improve collaboration on global teams, and strengthen the company's... View Details
Keywords: Sean Silverthorne
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