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December 2004 (Revised February 2006)
Case

Executive Decision Making at General Motors

By: David A. Garvin and Lynne Levesque

Describes the evolution of General Motors' strategy, organizational structure, and management processes from its founding to the present day. Focuses on the role of GM's management committee—the senior-decision-making body at the company, now called the Automotive... View Details

Keywords: Globalized Firms and Management; Management Practices and Processes; Organizational Structure; Competitive Strategy; Decision Making; Management Teams; Auto Industry

01 Sep 2007
News

How to Take a Stand On UBS and Climate Change

emissions offsets. A 10 percent reduction would fall in line with industry practice and cost $3.7 to $5.9 million; 40 percent would provide an innovative, positive story for the public View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

Web

Getting Things Done: Motivating Yourself and Others - Course Catalog

their own productivity and effectiveness Have the skills to build and manage effective incentive systems, whether based on monetary compensation or based on other forms of... View Details

July 8, 2022
Article

How to Conduct a Great Performance Review

By: Frank V. Cespedes

Dissatisfaction with performance appraisals is pervasive, but they remain an essential managerial responsibility. The purpose of performance reviews is two-fold: an accurate and actionable evaluation of performance, and then development of that person’s skills in line... View Details

Keywords: Performance Review; Feedback; Employees; Management Skills

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March 2001 (Revised March 2002)
Background Note

Service Recovery

Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and examines strategies proven helpful to service organizations in their recovery objectives. View Details

Keywords: Management Practices and Processes; Operations; Service Industry

13 Feb 2023

2+2 Program and Admissions Virtual Info Session for Brown University

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional View Details

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

more pressing crisis management activities. Local sales organizations, which are often tasked with local-level implementation of community health activities, prioritize product sales, supply, and... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

01 Mar 2016
News

HBS Fund Helps Fuel Faculty Research and New Learning Experiences

sees her research as helping firms build actionable solutions to their business challenges. Sadun’s research is developed from management practice data that she and her... View Details

21 Nov 2019
Blog Post

Finding My North Star at the Crossroads of Profit and Purpose

learned how large companies think about sustaining businesses for decades, and what it means to manage shareholder value while thinking about its people, their families, and... View Details

01 Apr 2001
News

Beyond the Rim: New Paths to Success in Asia

expertise in building businesses transferred? Southeast Asian management learning, pre- and post-Asian crisis: Have there been changes in management View Details

Keywords: Alejandro Reyes and Deborah Blagg; David Lane; Educational Services

September 2016 (Revised January 2018)
Module Note

Strategy Execution Module 4: Organizing for Performance

By: Robert Simons

This module reading explores the implications of different business models on organization design. After discussing the distinction between units focused on work processes and those devoted to markets, the analysis provides insight as to when to organize businesses by... View Details

Keywords: Management Control Systems; Implementing Strategy; Execution; Customer Focused Organization; Specialization; Span Of Control; Span Of Accountability; Span Of Attention; Strategy; Organizational Design; Organizational Structure

08 Nov 2021
Blog Post

4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences

put theory into practice and to further develop my understanding in areas I am passionate about. For example, last year I had the chance to coordinate a panel featuring senior leaders of the pandemic... View Details

Web

What Others Are Saying - Institute For Strategy And Competitiveness

essentially took micro economics knowledge of structural analysis of industries and made it accessible to managers. That was a very important contribution for a practical purpose. The discussion on the idea... View Details

January 2009 (Revised May 2009)
Case

Innovation at Mahindra & Mahindra (A)

By: Stefan H. Thomke and Briana Doerr Luthra

Describes the Mahindra & Mahindra Group's approach to innovation. The Group is among the top industrial houses in India and its managing director Anand Mahindra has put innovation at the core of its growth strategy. Emphasis is placed on managing the balance between... View Details

Keywords: Innovation and Management; Growth and Development Strategy; Problems and Challenges; Marketing; Business Processes; Product; Innovation Strategy; Organizational Design; Demand and Consumers; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; India

23 Jan 2023

2+2 Program and Admissions Virtual Info Session for Amherst College

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional View Details

December 2007 (Revised October 2008)
Case

The American National Red Cross (A)

By: Jay W. Lorsch, Eliot Sherman and David Chen

Describes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Management Practices and Processes; Service Operations; Business Processes; Non-Governmental Organizations; Service Industry

2015
Working Paper

What Do Private Equity Firms Say They Do?

By: Paul A. Gompers, Steven N. Kaplan and Vladimir Mukharlyamov

We survey 79 private equity investors with combined assets under management (AUM) of over $750 billion about their practices in firm valuation, capital structure, governance, and value creation. Investors rely primarily on internal rate of return (IRR) and multiples to... View Details

Keywords: Governance; Value Creation; Private Equity; Capital Structure; Valuation; Management Practices and Processes