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  • All HBS Web  (4,516)
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  • All HBS Web  (4,516)
    • People  (9)
    • News  (2,060)
    • Research  (2,038)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (1,204)
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  • 01 Jun 1996
  • News

Four Professors to Retire

chairman of both the MBA and doctoral programs. Much of Christenson's research has focused on organizations as learning systems, examining the processes by which they adapt to their environments. He has also considered how decision-making, structure, and View Details
Keywords: Elaine Gottlieb and John Prestage
  • 01 Sep 2008
  • News

Where Are They Now?

multinational corporations, including Sears Roebuck, Wal-Mart, Bank of America, and American Express. He has also served on the board of Youth Services International, which provides care and developmental View Details
Keywords: Margie Kelley; Educational Services; Educational Services
  • 01 Mar 2007
  • News

Ideas That Stick

trained to believe that the more abstract and sweeping our statements are, the more intelligent we’ll seem. It sounds more profound to talk about improving customer service than about what people working at the counter should do. But we... View Details
Keywords: Lewis I. Rice; Information; Information
  • 1996
  • Chapter

Commercial Technology: Imaginative Understanding of User Needs

By: D. A. Leonard and J. Doyle
Keywords: Information Technology; Service Delivery; Consumer Behavior; Perception; Business Ventures
Citation
Related
Leonard, D. A., and J. Doyle. "Commercial Technology: Imaginative Understanding of User Needs." In Engines of Innovation: U.S. Industrial Research at the End of an Era, edited by Richard S. Rosenbloom and William J. Spencer. Boston: Harvard Business School Press, 1996.
  • 01 Jun 2008
  • News

Faculty Books

The Oxford Handbook of Business History edited by Geoffrey Jones and Jonathan Zeitlin (Oxford University Press) This handbook surveys research in business history, a broad area of study generating empirical data that have sometimes confirmed and sometimes contested... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 13 May 2013
  • News

Education Without Limits

Keywords: onling learning; videos; tutorials; Khan Academy; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Dec 2011
  • News

Early Adopters

Omar Restom (HBS ’12, seated) and Douglas Melchior (MBA ’11) didn’t wait for the Harvard Innovation Lab’s official opening in November to relocate their base for developing Vaiad, a start-up self-serve platform that allows websites to sell ad space directly to... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Sep 2016
  • News

Advancing the Vision for HBS

HBS faculty “By supporting the faculty, you are investing in transformational learn ing experiences and pathbreaking research.” Frances X. Frei, UPS Foundation Professor of Service Management, Senior Associate Dean for Executive Education... View Details
  • April 2013 (Revised October 2013)
  • Case

National Instruments

By: Lynda M. Applegate, Keri Pearlson and Natalie Kindred
This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based in Austin, Texas, with over $1 billion in 2011 sales, NI designs, produces, and sells software and hardware platforms... View Details
Keywords: Organizational Structure; Applications and Software; Organizational Culture; Technological Innovation; Digital Platforms; Innovation and Management; Media; Management Systems; Social and Collaborative Networks; Information Technology Industry; Information Technology Industry; Texas
Citation
Educators
Purchase
Related
Applegate, Lynda M., Keri Pearlson, and Natalie Kindred. "National Instruments." Harvard Business School Case 813-001, April 2013. (Revised October 2013.)
  • 01 Sep 2003
  • News

The Levitt Brand

way that’s responsive to the major differences from one country to another,” in terms of, for example, how retailing, or distribution or payment systems, work. But the core product or service should remain unchanged, he added, since that... View Details
Keywords: Educational Services; Educational Services
  • 11 Feb 2016
  • News

Business School Raises Awareness of Gender Concerns

Keywords: women
  • 01 Jun 2001
  • News

Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution

host of Web-based social enterprises (WEBSEs): nonprofit information hubs, online giving directories, click-to-donate sites, workplace-giving centers, charity shopping malls and auctions, and volunteer clearinghouses. These start-ups are... View Details
Keywords: Anne Kavanagh; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Dec 1996
  • News

Faculty Symposium Honors McArthur

Ethics, Economics, and Organizations Professors Thomas R. Piper and Lynn Sharp Paine Service Management Professor James L. Heskett and Associate Professor Gary W. Loveman Entrepreneurship Professors Teresa M. Amabile and Howard H.... View Details
Keywords: Daniel Penrice
  • 01 Mar 2004
  • News

A Case for Coffee

Salaam to dinner at his house, where we were joined by his family and Michael Owen, the acting U.S. ambassador to Tanzania. For more information on TechnoServe, visit www.technoserve.org. View Details
Keywords: Educational Services; Educational Services
  • 01 Apr 2002
  • News

HBS Alumni Association Board of Directors: President's Report

improvements. The Recent Graduates Committee, chaired by Eric Turner (MBA '82), is addressing the School's relationship with current MBA students and Executive Education participants and the best way to inform them about the View Details
Keywords: Educational Services; Educational Services
  • 22 Feb 2022
  • News

Vision: Learning Curve

Indian nonprofit devoted to supporting the millions of low-income women who toil in the country’s informal economy. Serving young people and working mothers, brother and sister each came to believe that intervening at the preschool and... View Details
Keywords: Alexander Gelfand; education; entrepreneurship; startup; India; Educational Services
  • 01 Jun 2007
  • News

New HBS, KSG Joint Degree

years of the program, in a public service or policy-based position; the second, between the third and fourth years, in a private sector or for-profit organization. “There is no academic program in the world that can match the theoretical,... View Details
Keywords: Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services
  • 01 Sep 2007
  • News

Alumni Board Goes Global to Pick New President

countries will be filled by HBS graduates.” Looking back on his experience at HBS, Shirazi says that a commitment to service is one of the enduring lessons imparted by Dean John McArthur. “He would have breakfast with a student every day... View Details
Keywords: Educational Services; Educational Services
  • 01 Jun 2008
  • News

Library Dues

The son of a linen- and curtain-store owner, Steve Schwarzman (MBA ’72), chairman and CEO of The Blackstone Group, has done pretty well for himself in life; he attributes a measure of that success to the public libraries he made use of as a youngster. Now a trustee of... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Sep 2013
  • News

Shining Knight

his pet passion, educational philanthropy." The article reported how in 1998, Ogden went public on the London Stock Exchange with Computacenter, the giant computer services company he cofounded, with all proceeds from its 3.5 million... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
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