Publications

SSRN

March 2016 (Revised June 2017)
Case

Transition at DataCo?

By: Frank V. Cespedes and Carin-Isabel Knoop

The founder of a data analytics company, Stefan Brecht, has several issues with his key business developer and head of marketing and sales, Tamara Smithson. Smithson, an early hire who had been instrumental in building the firm; operates as an individual contributor;... View Details

Keywords: Sales Management; Selling; Entrepreneurial Ventures; Performance Management; Professional Services; Salesforce Management; Sales; Marketing; Performance; Consulting Industry; United States; France

08 Sep 2016
Video

Monitoring global supply chains

06 Dec 2012
News

The Microwork Solution

09 Sep 2011
News

Business schools need to focus on students’ ‘doing’ skills: Srikant Datar, Harvard University professor

01 Mar 2020
News

How Coronavirus Is Creating A Watershed Moment For Remote Work

21 Mar 2017
First Look

First Look at New Research, March 21

model that explains employees’ moral evaluations of and reactions to referral practices based on the power relationship between a referrer and a hiring manager. Specifically, we predict that View Details

Keywords: Sean Silverthorne

17 Jan 2017
Blog Post

2017 Harvard Startup Fair

Are you a startup looking for talent? For the seventh straight year, Harvard is hosting the Startup Career Fair to showcase innovative startups developing diverse new products and ideas. This Fair is a recruiting opportunity for startups to attract talented new View Details

Keywords: All Industries

October 18, 2021
Article

How to Reframe What Work Means to You

By: Hubert Joly

Our society often conceives of work as something we must endure so we can afford to do something else. The former CEO of Best Buy explains why this view has led to a crisis of engagement among leaders and employees alike, and offers a different model that he introduced... View Details

Keywords: Work; Meaning In Life; Employment; Attitudes; Perspective; Mission and Purpose

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July 1986 (Revised September 1989)
Case

Sedalia Revisited

The Sedalia Engine Plant was one of the first models of socio-technical work designs. This case is an update of the activities in the plant over its eleven-year history. The main problem facing the third plant manager is a change in world competition and a need to... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Manufacturing Industry

May 2011
Article

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through... View Details

Keywords: Interpersonal Communication; Employees; Management Style; Performance Improvement

12 Dec 2023
Cold Call Podcast

Can Sustainability Drive Innovation at Ferrari?

Keywords: Re: Raffaella Sadun; Auto

28 Jun 2022
News

Employers Need to Use the Office as a Tool for Specific Purposes: Harvard’s Tsedal Neeley

20 Mar 2013
News

Leveraging Female Talent

03 Nov 2015
First Look

November 3, 2015

job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a valuable job test across 15 firms... View Details

Keywords: Sean Silverthorne

18 Oct 2018
News

What Will Trump Do Next With Chinese Student Visas?

March 2008
Case

Ujjivan: A Microfinance Institution at a Crossroads (A)

By: V.G. Narayanan and Pamela Freed

Samit Ghosh, the CEO and founder of Ujjivan, a major microfinance provider in Bangalore, wants to grow his business rapidly and become financially sustainable, but he's struggling with staff fraud, high costs, and how to stay true to Ujjivan's mission of poverty... View Details

Keywords: Financial Institutions; Microfinance; Ethics; Mission and Purpose; Growth and Development Strategy; Financial Services Industry; Bangalore

March 2018 (Revised June 2018)
Case

Knowledge Sharing at REMA 1000 (A)

By: Tatiana Sandino and Olivia Hull

A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the workforce is engaged with the... View Details

Keywords: Social Network; Enterprise Social Media; Facebook; Workplace; Social and Collaborative Networks; Communication Technology; Performance Improvement; Organizational Culture; Knowledge Sharing; Social Media; Retail Industry; Norway

October 2011
Case

Raleigh & Rosse: Measures to Motivate Exceptional Service

By: Robert Simons and Michael Mahoney

In January 2010, U.S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of... View Details

Keywords: Control Systems; Performance Measurement; Goal Setting; Compensation; Incentives; Motivation; Sales Compensation; Motivation and Incentives; Goals and Objectives; Growth Management; Lawsuits and Litigation; Organizational Culture; Management Systems; Customer Focus and Relationships; Employees; Performance Evaluation; Compensation and Benefits; Retail Industry; United States