Government Digital Service - Publications - Faculty & Research

01 Dec 2020
News

AI Enhances Diagnostic Care

exposure by distinguishing the thicker parts of a person’s body from the thinner areas that need less radiation. This limits exposure and thus, provides a safer and better service to patients,” Tantawy explains. “Also, in whole-body... View Details

Keywords: Jennifer Gillespie

01 Dec 2006
News

The Hard Way

she set out to find a three- to four-story building. At first, no real estate agent returned her calls. She chalked it up to sexism. “They weren’t taking me seriously,” Russo recalls during a recent visit to Harvard’s Kennedy School of View Details

Keywords: Roger Thompson; Educational Services; Educational Services; Educational Services; Educational Services

13 Nov 2007
Research & Ideas

Six Steps for Reinvigorating America

Motivates values-based capitalism and drives companies to contribute to solving social and environmental problems while also providing employees stimulating and satisfying work. Restores trust by committing to government as an instrument... View Details

Keywords: by Sean Silverthorne

25 Sep 2009
News

Are You Being Served?

alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of... View Details

Keywords: Garry Emmons; Educational Services; Educational Services

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

Even as citizens generate more data than ever before, most cities haven’t taken full advantage of that information flow to improve services and become more efficient. “Historically, cities have been moving in analog, trying to measure... View Details

Keywords: by Michael Blanding; Consumer Products

04 Mar 2009
Op-Ed

Credit is Not the Bogey

afford the payments—indeed, to buyers who have no "rainy day" savings. Underwriting must once again deserve the name. Micro-print contracts must be transparent and protect the consumer. Lenders must take responsibility not just for originating loans, but also... View Details

Keywords: by Nicolas P. Retsinas & Eric S. Belsky; Financial Services; Financial Services; Financial Services

Web

Harvard Business School Archives | Baker Library

Harvard University, is responsible for acquiring, preserving, and making available the records of HBS that have permanent legal, fiscal, and/or historical value. These include school publications, paper files, photographs, oral histories, video, film, and View Details

01 Sep 2011
News

The Business and Environment Initiative at HBS

Rebecca Henderson, the Business and Environment Initiative is designed “to deepen our collective understanding of the environmental challenges confronting business leaders and to help them design effective solutions,” explains Reinhardt. “Creating jobs and View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Jun 1999
News

Ian Walsh

"V" (for valor) from President Clinton. Leaving active duty in 1996, Walsh earned a master's degree at the Kennedy School of Government before entering HBS, where he has been active in student government. While a political career may be... View Details

Keywords: James E. Aisner

01 Feb 2002
News

Building Community in the Bay Area

his experiences with his board and about critical issues relating to governing nonprofit organizations today. The event was hosted by the HBS Community Partners, a group established by the HBS Association of Northern California in 1986 to... View Details

Keywords: Reynold Levy; Educational Services; Educational Services

2016
Working Paper

Controlling Versus Enabling

By: Andrei Hagiu and Julian Wright

Revenue sharing between principals and agents is commonly used to balance double-sided moral hazard. We provide a theory of how, when such revenue-sharing is optimal, a principal allocates control rights over decisions that either party could make. We show that the... View Details

Keywords: Control Rights; Decision Authority; Employment; Independent Contractors; Organizational Theory; Digital Platforms; Governance Controls; Ethics; Vertical Integration

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16 Jun 2017
Blog Post

What is the HBS Leadership Fellows Program?

These young alumni bring a combination of on-the-ground experience and analytic rigor to the challenges faced by organizations operating in a complex environment characterized by ever-increasing demands for services and recurring... View Details

Keywords: Nonprofit / Government

01 Sep 2009
News

Faculty Books

Government and Markets: Toward a New Theory of Regulation edited by Edward J. Balleisen and David A. Moss (Cambridge University Press) After years of emphasis on governmental inefficiency and the need for deregulation, interest is growing... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Oct 2015
News

Banking on Trust

she brought in a former government minister who had guided a similar transition in his South American country. “Hearing directly from someone who had been through it helped convince the president and parliament that they could make the... View Details

06 Oct 2015
First Look

October 6, 2015

technology and improved digital communication have been explored in a variety of contexts, the impact on economic activity—from consumer and entrepreneurial behavior to the ways in which governments... View Details

Keywords: Sean Silverthorne

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

as well. President Trump is a famous builder and real estate developer and an astute observer of trends in the built environment. His business experience informs how he can be expected to govern. Congress is interested in constituent View Details

Keywords: by John Macomber; Construction

14 Aug 2019
Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

big-brand retailer seems to have survived and even thrived in the apocalyptic retail landscape. What's its secret? Research Papers Executive Education in the Digital Vortex: The Disruption of the Supply LandscapeThe impact of customer... View Details