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- All HBS Web
(2,034)
- People (2)
- News (321)
- Research (1,529)
- Events (2)
- Multimedia (4)
- Faculty Publications (910)
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
focus on outcomes—keeping people well. These organizations will provide their members with the tools and teams of health professionals they need to stay healthy. ACOs will include not only doctors and nurses, but health coaches,... View Details
- 01 Nov 1999
- Lessons from the Classroom
What’s Next & So What? Leading in the 21st Century
Indeed, many of the leaders we've celebrated over the last decade or two made their organizations competitive by instituting fairly linear improvements, such as reengineering, supply chain management, enhanced customer responsiveness, and... View Details
Keywords: by Staff
- 03 Jan 2017
- First Look
January 3, 2017
assess the company's growth strategy and develop a model to value a prospective customer to the company's website. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/217026-PDF-ENG Harvard Business School Case 517-006 The Los... View Details
Keywords: Carmen Nobel
- 04 Jun 2013
- First Look
First Look: June 4
around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical... View Details
Keywords: Sean Silverthorne
- 14 May 2013
- First Look
First Look: May 14
Abstract—To set inventory service levels, firms must understand how changes in service level affect customer demand. While the effects of service level changes have been studied empirically at the level of the end consumer, relatively... View Details
Keywords: Sean Silverthorne
- 30 Mar 2010
- First Look
First Look: March 30
practices of their portfolio firms. Prior research documents that PE firms create economic value in portfolio firms through effective governance, financial, and operational engineering. Given PE firms' focus on value creation, we examine... View Details
Keywords: Sean Silverthorne
- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
started the turnaround of the company by first working on values—redefining them and communicating them widely. First, they do not merely focus on cost cutting and layoffs when a crisis arrives. While they may lay off employees (though... View Details
Keywords: by Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
effect. In general, as the delay between order completion and delivery increases, we find that the same customers spend less, order a higher percentage of "should" items (e.g., vegetables), and order a lower percentage of... View Details
Keywords: Martha Lagace
- 01 Jun 2012
- News
Around the World
second-year electives are globally focused. And global research continues to increase. Last year, over half the new cases and 40 percent of all faculty research had a global focus and setting. Injecting more international material into... View Details
- 14 Dec 2010
- First Look
First Look: Dec. 14
owning and operating farmland, but the potential financial rewards are potentially significant. As competition has increased and farmland values have skyrocketed in the last eight years, Cresud's overall corporate strategy has been to increasingly View Details
Keywords: Sean Silverthorne
- 01 Dec 2007
- News
How Business Schools Lost Their Way
of society. Donham now declared that in institutions (such as his own) that called themselves schools of “business administration,” too much emphasis had been placed on the first of these two words and too little on the second. Admin-istration, he said, required... View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
quality customer service, Staples has evolved from its original store in Brighton, Massachusetts, opened in 1986, to more than 506 retail outlets worldwide. Faced immediately with imitators, Stemberg soon realized he not only created a... View Details
- 06 Mar 2012
- First Look
First Look: March 6
this article, I outline an agenda for strengthening the links between key institutions. Leaders, I argue, should focus on four goals: 1) linking knowledge creation to venture creation to speed the conversion of ideas into market-ready... View Details
Keywords: Sean Silverthorne
- 06 Feb 2007
- First Look
First Look: February 6, 2007
which are tested using data gathered from firms in Italian industrial districts. Because of this paper's focus on governance rather than price-setting, electronic hierarchies are contrasted not with electronic markets, but instead with... View Details
Keywords: Martha Lagace
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
dilemma of how to spend less and innovate more by broadening the definition of innovation beyond products to the business model itself. With costovation, you let go of assumptions, take a fresh look at the market, and relentlessly focus... View Details
- 28 Oct 2014
- First Look
First Look: October 28
'Short Termism' & the Puzzle of Only Occasional Disaster By: Rahmandad, Hazhir, Nelson P. Repenning, and Rebecca Henderson Abstract—Much recent work in strategy and popular discussion suggests that an excessive focus on "managing... View Details
Keywords: Carmen Nobel
- 30 Sep 2016
- News
Competing Against Luck
think my way through. What causes customers to decide to buy or not buy my product is-- what is their job, and can I deliver on that job better than the competitors because I understand the experiences we need to provide, and how I need... View Details
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
- 05 Aug 2008
- First Look
First Look: August 5, 2008
additional mediator, beyond structure and responsibilities, that can affect organizational outcomes. Thus, organizations may be capable of integration while different functions retain different incentives to maintain focus on their... View Details
Keywords: Martha Lagace
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
defined by its focus on innovation and marketing as well as the entrepreneurial spirit and vision of its founder, Dr. Pearse Lyons, who remained intimately involved in company operations and in managing relationships with key customers.... View Details
Keywords: Dina Gerdeman