Chain - Publications - Faculty & Research

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all... View Details

Keywords: by Jean Ayers

01 Mar 2010
News

Eric Schiffer

Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a mix of food, beverage, and... View Details

Keywords: Julia Hanna; Miscellaneous Store Retailers; Retail Trade

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

Although Asian countries have been able to use cost advantages and software coding prowess to attract outsource business from around the world, the region is quickly moving up the value chain to challenge America's leadership in... View Details

Keywords: by Sean Silverthorne

Profile

Ben Faw

more private sector experience. Through a friend of a friend, he found an opportunity at Tesla Motors where he worked on global supply chain coordination. “I was impressed by what Elon Musk was trying to do to disrupt the auto industry... View Details

Keywords: Nonprofit / Government; Technology; Manufacturing

15 May 2020
News

New Menu

second, larger fund to support companies developing ecologically efficient food production technologies—innovations that can reduce carbon emissions, plastics, and packaging in the supply chain and improve land and water use. "Many large... View Details

01 Jun 1997
News

Live Long and Prosper: Lillian Too Reveals Ancient Chinese Secrets

examples of businesses that use Feng shui. Two high-profile users are the Hong Kong Bank, the largest and most successful bank in Hong Kong, and the Marks & Spencer stores, probably the most successful supermarket and department store View Details

30 Apr 2018
Blog Post

HBS Grad Drives Lori Systems to Success

catalyst for increasing the relevance I could have in Africa." As it turns out, Josh's research at HKS would become the inspiration for the business he would explore at HBS and pursue after graduation. For his second-year policy analysis (SYPA) project, Josh... View Details

16 Apr 2019
First Look

New Research and Ideas, April 16, 2019

President of Sourcing Amanda Tucker and her colleagues in Nike’s Global Sourcing and Manufacturing division were focusing on three key supply chain challenges: sourcing from suppliers that meet compliance standards, challenging and... View Details

Keywords: Dina Gerdeman

31 May 2016
First Look

May 31, 2016

additively separable in its state variables, leading to conquering the curse of dimensionality and the opportunity to manage the supply chain using independently acting managers. We develop conditions under which myopic policies are... View Details

Keywords: Sean Silverthorne

24 Mar 2009
First Look

First Look: March 24, 2009

estimates around 10 can match observed risk premia for the wealthiest stockholders across sets of test assets that include the 25 Fama and French size and value portfolios, the market portfolio, bond portfolios, and the entire cross-section of stocks. A... View Details

Keywords: Martha Lagace

October 1993 (Revised September 1994)
Case

Catalina Marketing Corp.

By: David E. Bell, Walter J. Salmon and Dinny Starr

Catalina Marketing is a very successful marketing service firm. Their current customers include major supermarket retailers and consumer products manufacturers nation-wide. Catalina provides a unique way for these clients to distribute coupons for their products via... View Details

Keywords: Advertising; Information Management; Expansion; Product; Salesforce Management; Information Technology; Growth and Development Strategy; Customer Value and Value Chain; Advertising Industry

Citation

Educators

Purchase

26 Aug 2014
First Look

First Look: August 26

NPEs', and that NPEs typically target firms that are busy with other (non-IP related) lawsuits or are likely to settle. Lastly, we show that NPE litigation has a negative real impact on the future innovative activity of targeted firms. Download working paper:... View Details

Keywords: Sean Silverthorne

15 Feb 2011
First Look

First Look: Feb. 15

ecosystems, hierarchy is an architectural property that refers to the degree to which transactions proceed in a single direction, from "upstream" to "downstream." It is often assumed that a unidirectional flow of goods in a value View Details

Keywords: Sean Silverthorne

31 Mar 2009
First Look

First Look: March 31, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509050 Shareholder Activists at Friendly Ice Cream (A1) Harvard Business School Case 109-013 Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a View Details

Keywords: Martha Lagace

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

Citation

Educators

Purchase

27 Aug 2007
Op-Ed

Mattel: Getting a Toy Recall Right

million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to compensate for the extra risks of outsourcing... View Details

Keywords: by John Quelch; Consumer Products

13 May 2020
Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

done.” Effective communication must be accompanied with efficiencies in structure. “We have to operate more like a private company in which different departments have their own authority to act without running every decision up the chain... View Details

Keywords: Nonprofit / Government; Social Enterprise

Web

BiGS Research | Institute for Business in Global Society

and managerial disciplines to drive sustained, high-impact social change. Working Conditions in Supply Chains Providing key managerial insights from research on assessing and improving working conditions in supply chains. Global... View Details

2011
Working Paper

The Architecture of Transaction Networks: A Comparative Analysis of Hierarchy in Two Sectors

By: Jianxi Luo, Carliss Y. Baldwin, Daniel E. Whitney and Christopher L. Magee

Many products are manufactured in networks of firms linked by transactions, but comparatively little is known about how or why such transaction networks differ. This paper investigates the transaction networks of two large sectors in Japan at a single point in time. In... View Details

Keywords: Customer Value and Value Chain; Market Transactions; Networks; Competitive Strategy; Vertical Integration; Auto Industry; Electronics Industry; Japan

Citation

Read Now

December 1983 (Revised July 1988)
Case

General Electric--Thermocouple Manufacturing (A)

By: David A. Garvin

GE is considering introducing a "just-in-time" production system to reduce inventory in its thermocouple manufacturing area. The case presents students with a description of the present inventory management system, the production process, and the perspectives of... View Details

Keywords: Factories, Labs, and Plants; Time Management; Production; Supply Chain; Perspective; Energy Industry; Technology Industry

Citation

Educators

Purchase