Publications

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

if not the letter, of the expense management rules. Do you confront the person? Tell a partner? Or just ignore the transgression? The verdict: The question of how you account for time and expenses is crucial in consulting, Fubini says,... View Details

Keywords: by Michael Blanding; Consulting

30 Oct 2014
Blog Post

Alumni: Where are they now? Featuring Robert Leke...

investment firm targeting businesses in the consumer-driven and agriculture-based sectors. My time with Tana has been nothing short of a thrill. I am grateful for the exposure and experiences gained over the past 2+ years, evaluating and... View Details

Keywords: Consumer Products / Retail

Article

How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical... View Details

Keywords: Customer Satisfaction; Price; Service Delivery; Mathematical Methods; Competition; Food and Beverage Industry; Service Industry

Find at Harvard

October 1993 (Revised September 1994)
Background Note

Accounting for Productivity Growth

By: Forest L. Reinhardt

Introduces students to the arithmetic of the accounting for national productivity growth. It defines labor productivity, capital productivity, and total factor productivity, describes the relationships among them, and discusses the phenomena that cause them to change... View Details

Keywords: Performance Productivity; Macroeconomics; Analytics and Data Science; Government and Politics; Mathematical Methods; United States; Singapore

November 2006
Case

Kroger Union Negotiations

By: Dennis A. Yao

A stylized version of the negotiations between Kroger Company and its local unions during the mid-1980s. Management faces a sequence of individual negotiations with local unions during a time of weak economic performance when management is seriously considering... View Details

Keywords: Job Cuts and Outsourcing; Wages; Management; Negotiation Participants; Negotiation Process; Negotiation Tactics

12 Mar 2014
News

An Alternative to Graduate School Built by a Powerhouse Pair of HBS Alums

05 May 2020
News

Why the Crisis Is Putting Companies at Risk of Losing Female Talent

09 Mar 2012
News

Rome Looks to Italian Families to Fund Its Debt

08 Feb 2016
News

The costs of inequality: Increasingly, it’s the rich and the rest

April 1994 (Revised November 1998)
Case

Kendall Square Research Corporation (A)

By: William J. Bruns Jr.

Kendall Square Research was a small competitor in the supercomputer industry. As sales grew rapidly in 1992 and early 1993, the company sold stock to the public for the first time and analysts forecast higher earnings for 1993. However, when the company's revenue... View Details

Keywords: Revenue Recognition; Standards; Accounting Audits; Computer Industry

January 1992
Case

Metreke Cards

By: Steven C. Wheelwright

Used to introduce the assembly line process to first-year MBA students. Three different variations of an assembly line process for packing greeting cards are presented for analysis. To choose among the three, the students must address issues of time standards,... View Details

Keywords: Business or Company Management; Operations; Production; Product; Publishing Industry