Publications

December 2008 (Revised June 2009)
Case

Ad Classification at Right Media

By: Benjamin Edelman

Right Media considers systems and policies to make sure that ads are only shown on web sites where they are appropriate, and vice versa. Setting standards is particularly challenging given the large and growing marketplace, the numerous participants, their diverse... View Details

Keywords: Digital Marketing; Governing Rules, Regulations, and Reforms; Policy; Market Participation; Standards; Internet and the Web

March 2006 (Revised February 2007)
Case

Frederick Douglass Charter School: The Renewal Decision

Five years after the launch of the Frederick Douglass Charter School, the school's performance is under review by the state board of education as part of a decision about whether to renew the school's charter for a school as well as the implications of a... View Details

Keywords: Corporate Accountability; Urban Development; Education; Business Startups; Education Industry; United States

26 May 2020
News

The Five Deadly Sins Of Private Health Insurance

Program

Leading Professional Service Firms

architecture and engineering, marketing and advertising, venture capital, investment banking, software development, technical systems integration or law firm management, or may represent a hospital or university May also be suitable for:... View Details

Keywords: Professional Services; Professional Services

Program

Managing Health Care Delivery

reform, and payers are demanding cost control. These factors have placed great strain on health care delivery, and pose significant challenges for vulnerable populations. These issues are not unique; they are systemic factors that... View Details

Keywords: Health Care; Health Care

08 Aug 2023
Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

published in American Sociological Review in April, Zhang measured culture, manager quality, and work-life balance based on almost 933,000 employee reviews of 8,800 companies on the career website Indeed.com. The site, which also provides salary information, uses a... View Details

Keywords: by Michael Blanding

October 2022
Case

Sustainable Finance at Itau BBA

By: George Serafeim, Maria Loumioti and Benjamin Maletta

As of August 2022, the Itau BBA had structured dozens of sustainability linked bonds, which made future interest payments a function of the borrower meeting a target for a sustainability metric, and had solidified its reputation as a pioneer of sustainable finance in... View Details

Keywords: Sustainable Finance; Corporate Social Responsibility; Environmental Sustainability; Growth Strategy; Debt Contracting; Performance Metrics; Risk Assessment; ESG (Environmental, Social, Governance) Performance; Financial Instruments; Risk Management; Debt Securities; Measurement and Metrics; Banking Industry; Pulp and Paper Industry; Latin America

11 May 2012
Working Paper Summaries

Creating an R&D Strategy

Keywords: by Gary P. Pisano

Web

The Value Chain - Institute For Strategy And Competitiveness

in higher prices or lower costs. A company’s value chain is typically part of a larger value system that includes companies either upstream (suppliers) or downstream (distribution channels), or both. This perspective about how value is... View Details

14 Jun 2017
Working Paper Summaries

Minimizing Justified Envy in School Choice: The Design of New Orleans' OneApp

Keywords: by Atila Abdulkadiroglu, Yeon-Koo Che, Parag A. Pathak, Alvin E. Roth, and Oliver Tercieux; Education

Research Summary

The Myth of the Resource Curse

The so-called "resource curse" hypothesis argues that plentiful natural resources distort political systems and lead countries to be worse off in the long run. While it is certainly possible to squander a mining or oil boom, however, there are few cases in... View Details

October 2013 (Revised November 2015)
Case

Southwire and 12 For Life: Scaling Up? (A)

By: Jan W. Rivkin and Ryan Lee

Southwire, a leading maker of cable based in rural Georgia, has partnered with the local school system to staff a factory with at-risk high school students. The positive impact on student outcomes has been remarkable, and the factory makes a profit for the company. Now... View Details

Keywords: Partners and Partnerships; Production; Education; Business and Community Relations; Manufacturing Industry; Education Industry

July 2006
Case

Paul Chesler, Director, Quality Assurance

Introduces the systemic nature of product quality and the complexity of quality problems. A new director of quality assurance discovers an apparent quality problem. The actions of different departments and functions contribute to the problem. The new director must... View Details

Keywords: Quality; Production

March 2006 (Revised September 2006)
Case

Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel

By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin

The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details

Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Accommodations Industry; Nevada

February 2005
Case

Nomura Holdings

By: Tarun Khanna, Masako Egawa and Atsuko Nakajima

Nomura Holdings, Japan's largest investment bank, faced with intensifying competition in the global financial markets, was trying to decide how global its operations should be despite its Japan-centered business. Was the question of how global Nomura should be related... View Details

Keywords: Global Range; Corporate Governance; Governing Rules, Regulations, and Reforms; Corporate Strategy; Financial Services Industry; Japan

Find at Harvard

March 1996
Case

African Communications Group

Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details

Keywords: Value Creation; Competition; Entrepreneurship; Forecasting and Prediction; Wireless Technology; Telecommunications Industry; Tanzania