Publications

June 1989 (Revised July 1993)
Case

CIGNA Worldwide

By: John A. Quelch

A CIGNA Worldwide (CWW) task group of European country directors and key functional managers is meeting in November 1988 to discuss how CWW should respond to the European Community's plan to remove existing internal barriers and restrictions to the free flow of goods... View Details

Keywords: Multinational Firms and Management; Insurance; Competitive Strategy; Emerging Markets; Trade; Insurance Industry; Europe

Find at Harvard

19 Oct 2018
News

Lessons from Mayo Clinic’s Redesign of Stroke Care

20 Oct 2015
Blog Post

Alumni: Where Are They Now? Featuring Bryan Guerra...

(Building and Sustaining a Successful Enterprise), which incidentally, is a course that I never actually got to take while I studied here. So, it's fortunate now that I have this unique opportunity to work directly with the course content... View Details

Keywords: Technology

April 2002
Teaching Note

Managing Technology Ventures - Module Teaching Note (TN)

By: Alan D. MacCormack

Describes the conceptual foundations for a module on venture design, which forms part of an MBA course called Managing Technology Ventures. The objective of the course is to teach students how to think critically about the design of a technology venture, using cases... View Details

Keywords: Business Education; Business or Company Management; Organizational Design; Risk and Uncertainty; Opportunities; Technology

December 13, 2022
Article

6 Ways Companies Fail to Help Workers Grow

By: Joseph Fuller, Matthew Sigelman and Nik Dawson

The authors recently studied Fortune 250 companies and ranked them based on the lived experience of three million of their U.S. workers. One of their key findings was that even top-ranked firms fail to deliver consistently on worker advancement. To understand why this... View Details

Keywords: Personal Development and Career; Training; Business Model; Outcome or Result; Performance Evaluation; Opportunities

Competing in the Age of AI

Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From... View Details

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

growing impact on job roles, salary structures, and how companies are organized and managed. This transformation will bring new opportunities but also challenges in adapting to a rapidly changing work environment. Data and algorithms as... View Details

Keywords: by Rachel Layne; Information Technology

10 Sep 2014
Working Paper Summaries

Don’t Take ‘No’ for an Answer: An Experiment with Actual Organ Donor Registrations

Keywords: by Judd B. Kessler & Alvin E. Roth

August 2019
Supplement

Legal Time - Confidential Information for the Prosecution (AUSA Prescott)

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein

Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives... View Details

Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning

August 2019 (Revised September 2019)
Teaching Note

Legal Time Case

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein

Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning

January 2017
Case

Where Should Pat Gelsinger's Time Go?

By: Raffaella Sadun

Pat Gelsinger, CEO of VMware, is deciding how to structure the firm presence in cloud computing. He can pursue the opportunity in multiple ways: doubling down the investments in an internal and nascent cloud offering, partnering with established third parties, or... View Details

Keywords: CEO Time Use; Corporate Strategy; Time Management

March 2016 (Revised January 2020)
Teaching Note

Behavioural Insights Team (A) and (B)

By: Michael Luca and Patrick Rooney

The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details

Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; Decision Choices and Conditions; Mathematical Methods; United Kingdom

March 2015 (Revised January 2020)
Supplement

Behavioural Insights Team (B)

By: Michael Luca and Patrick Rooney

Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; United Kingdom

June 2010 (Revised April 2011)
Case

Continental Media Group: Business Highlights

By: Robert L. Simons and Kathryn Rosenberg

Continental Media Group has a series of business reviews struggling to achieve profitability. This case focuses on the use of management control systems to identify emerging opportunities and the formulation of new strategies. The interactive system used by top... View Details

Keywords: Accounting; Governance Controls; Management Systems; Risk Management; Business Strategy; Publishing Industry

August 2007 (Revised October 2022)
Case

Ken Durham and Unilever as a 'Multi-Local Multinational'

By: Geoffrey Jones and Stephanie Decker

Explores the opportunities and threats to Unilever's global business in 1978 based on the commercial and political challenges faced by three of its subsidiaries, Lever Brothers in the United States, Hindustan Lever in India, and United Africa Company in West Africa.... View Details

Keywords: Business Divisions; Local Range; Global Strategy; Multinational Firms and Management; Management Style; Competitive Strategy; Africa; India; United States

January 1976 (Revised December 1988)
Case

Webster Industries (A)

The manufacturing manager of Webster's largest division is told to cut his managerial payroll by 15%. Provides company background data and a description of the manufacturing manager's reactions to the proposed reduction. Provides the students with an opportunity to... View Details

Keywords: Job Cuts and Outsourcing; Cost Management