Managing up - Publications - Faculty & Research

06 Jul 2023
News

Home Economics

sticker from the nonprofit. While the women discuss their respective micro-enterprises and how they might invest their pooled savings, Cruz’s adopted daughter plays with some children nearby. For Trickle Up president and CEO Nathalie... View Details

Keywords: April White

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

and Stanford University Professor Amit Seru—detail their findings in the revised working paper Arbitration with Uninformed Customers, released in May. Brokers’ critical advantages in arbitration About 40 percent of American investors rely on financial advisers to View Details

Keywords: by Danielle Kost; Financial Services

Web

Pagliuca Harvard Life Lab | About

1982). Originally from Chicago, Judy earned a BS of Mechanical Engineering from the University of Illinois and an MBA from Harvard Business School (MBA 1983). She is the managing partner of PagsGroup, where she invests in startup... View Details

13 Jan 2020
Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

Lerner, the Jacob H. Schiff Professor of Investment Banking at Harvard Business School, who leads the Entrepreneurial Management Unit. “Our paper reveals some very attractive and socially beneficial aspects of the private equity industry,... View Details

Keywords: by Michael Blanding; Financial Services; Banking

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

Summing Up Among responses to this month's column, there was little disagreement with the premise that attitude trumps skills in the selection of new employees. C. J. Cullinane commented: "Attitude is all! I have worked with a group... View Details

Keywords: by by Jim Heskett

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. "It's a good TOM case in that it includes hard numbers and... View Details

Keywords: by Julia Hanna; Health

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

The transformation took several years. The results speak for themselves. Over the next several years, close to 75 of some of the largest firms in the world signed on with JLL for similar services. None of this would have been possible without a concerted effort on the... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Mar 2014
News

Generation Next

group's majority stake in the rural retailer was sold, and the poultry business was placed in a joint venture with US-based Tyson Foods. The most significant changes came at the top. In August 2007, the managing director—a longtime Godrej... View Details

Keywords: Mark Bergen; Godrej Group; Management

February 2019 (Revised August 2019)
Case

KangaTech

By: Karim R. Lakhani, Patrick J. Ferguson, Sarah Fleischer, Jin Hyun Paik and Steven Randazzo

On a warm January afternoon in 2019, Steve Saunders, Dave Scerri, Carl Dilena, and Nick Haslam (see Exhibit 1 for biographies), co-founders of KangaTech, wrapped up the latest round of discussions about the future direction of their sports-technology start-up. Focused... View Details

Keywords: Startup; Technology Commercialization; Prototype; Business Startups; Technological Innovation; Sports; Health; Commercialization; Research and Development; Decision Making; Growth and Development Strategy; Technology Industry; Sports Industry; Health Industry; Australia

Citation

Educators

Purchase

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

for granted, ever. Today, social media can quickly amplify the views of even a few vocal opponents, giving voice to latent negative concerns of many otherwise passive groups. As Amazon learned, an apparent “movement” can seemingly spring View Details

Keywords: by James K. Sebenius; Real Estate; Construction

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

Group to add healthier products to its lineup. When soft drink sales declined in 2010, shareholders criticized PepsiCo’s execution. Nooyi responded by beefing up PepsiCo’s marketing and strengthening her leadership team—but held firm to... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

implications,” says Stanton, the Marvin Bower Associate Professor of Business Administration in HBS’s Entrepreneurial Management Unit. “But just setting up a mentoring program that assumes people will come... View Details

Keywords: by Jay Fitzgerald

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

expensive, often don’t work, and at times are impractical for leaders who are working full-time on their businesses, the paper notes. Koning hopes the research shows founders that they should seek mentor networks with the goal of picking View Details

Keywords: by Dina Gerdeman

20 Oct 2023
News

Highlights from the Fall 2023 Alumni Board Meeting

On the evening of Wednesday, October 11, Alumni Board members joined with current HBS students in the Spangler Center for "A Conversation about Life Lessons", which was led by Leslie Perlow, the Konosuke Matsushita Professor of Leadership. This October, more than 75... View Details

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

another family issue." Conversely, workers who aren't doing their part hear about it sooner rather than later, whether it's from a manager or coworkers. "Slow movers are not meant to work at QuikTrip," says Ton. If an... View Details

Keywords: by Julia Hanna; Retail

26 Jan 2009
Research & Ideas

Where is Home for the Global Firm?

[PDF]. To start, responding strategically to these changes requires a reconceptualization of what a corporate home is, says Desai. "Managers need to make conscious choices about how to unbundle the activities that have traditionally been centered in a home country... View Details

Keywords: by Martha Lagace

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

proactive about investigating and tackling the problem. For example, Uber created a cross-functional Fairness Working Group made up of economists, data scientists, lawyers, and product managers to explore... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

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Winners & Runners-Up | New Venture Competition

re-evolve the future. SurgiBox Mike Teodorescu (DBA 2018) Alumni Track Crowd Favorite Safe surgery, any time, any place. Business Track, 2021 Concord Materials Robert Lane (MBA 2021) Anthony Valente (MBA 2022) Business Track Co-Winner Integrated materials View Details

Web

Diversity and Inclusion - Christensen Center for Teaching & Learning

sensitive topics, you may wish to call more than once on students showing passion. It may be, for example, that during discussions of race, you may wish to call more than once on students of color who have their hands up multiple times.... View Details

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

crucial social skills for young adults who grew up in single-child households, creates lifelong Yum! Brands customers, and develops a culture of customer service in a country where there was none. The restaurant View Details

Keywords: by Maggie Starvish; Food & Beverage

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