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- All HBS Web (2,657)
- Faculty Publications (1,151)
- November 2023 (Revised March 2024)
- Technical Note
Customer Data Privacy
By: Eva Ascarza and Ta-Wei Huang
This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central concern for businesses: building and maintaining customer trust and navigating the intricate regulatory... View Details
Keywords: Customer Relationship Management; Governance Compliance; Governing Rules, Regulations, and Reforms; Risk and Uncertainty; Reputation; Trust; Information Management; Retail Industry; Technology Industry; Financial Services Industry; Telecommunications Industry; Europe; United States
Ascarza, Eva, and Ta-Wei Huang. "Customer Data Privacy." Harvard Business School Technical Note 524-005, November 2023. (Revised March 2024.)
- 01 Jun 2011
- News
All in Good Time
image of a hard-driving entrepreneur who is on call around the clock doesn’t mesh well with the nonstop demands of family life. But that didn’t stop Allison O’Kelly (MBA ’99) from leaving a fast-track management position at Toys “R” Us... View Details
- 28 May 2008
- First Look
First Look: May 28, 2008
months after the initial filing. We show that firms that are targeted by activists are more likely to get acquired than those in a control sample. Finally, we show that the portfolios managed by activist... View Details
Keywords: Martha Lagace
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=53835 July–August 2018 Journal of Healthcare Management Using Time-Driven Activity-Based Costing to Model the Costs of Various Process-Improvement Strategies in Acute Pain View Details
Keywords: by Sean Silverthorne
- 01 Sep 2009
- News
How to Fix Wall Street
and ethical performance. The first step should be a rigorous, top-to-bottom review of the firm’s decision-making and management with a special focus on its pay systems, information flows, control functions,... View Details
- 11 Mar 2001
- Research & Ideas
Digital Designs on the Inner City
change,'' she said. J. Paul Brownridge, candidate for L.A. City Controller In addition, successful business leaders can act as powerful role models for those aspiring to success. Habiby cited the example of Willie Woods (HBS MBA '93), who... View Details
Keywords: by Dina Gerdeman
- 24 Aug 2016
- Research & Ideas
Can Obamacare Be Saved?
tended to have narrower provider networks and broader care management strategies. Many more, however, still need to hone unique strategies for the public exchanges that can both improve short-term financial performance and ensure... View Details
- 9 May 2011 - 11 May 2011
- Conference Presentation
How Firms Respond to Mandatory Information Disclosure
By: Anil Doshi, Michael Toffel and Glen W. S. Dowell
When new institutional pressures arise, which organizations are particularly likely to resist or
acquiesce? When subjected to new information disclosure mandates, an increasingly popular form
of market-based government regulation, which types of organizations are... View Details
Keywords: Corporate Disclosure; Governing Rules, Regulations, and Reforms; Environmental Regulation; Corporate Social Responsibility and Impact; Organizational Change and Adaptation
Doshi, Anil, Michael Toffel, and Glen W. S. Dowell. "How Firms Respond to Mandatory Information Disclosure." Paper presented at the Alliance for Research on Corporate Sustainability Annual Research Conference, Philadelphia, PA, May 9–11, 2011.
- 06 Nov 2017
- Research Event
Who is Responsible for the Future of Cities?
Worldwide Week global engagement initiative, the panel featured experts from the design, planning, technology, transportation, and business communities. "The question is not so much whether cities can survive, but whether their growth can be View Details
Keywords: by Carmen Nobel
- 01 Jun 2013
- News
Collective Wisdom
than they can behind a veil of secrecy. But how do you manage a crowd? It sounds oxymoronic, doesn't it? It's obviously a very different control process when you have people who you rely on for solutions,... View Details
- 2008
- Working Paper
Hiring Cheerleaders: Board Appointments of 'Independent' Directors
By: Lauren Cohen, Andrea Frazzini and Christopher J. Malloy
We test the hypothesis that firms appoint independent directors who are overly sympathetic to management, while still technically independent according to regulatory definitions. We explore a subset of independent directors for whom we have detailed, micro-level data... View Details
Keywords: Competency and Skills; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Managerial Roles; Prejudice and Bias
Cohen, Lauren, Andrea Frazzini, and Christopher J. Malloy. "Hiring Cheerleaders: Board Appointments of 'Independent' Directors." NBER Working Paper Series, No. 14232, August 2008.
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
selective increases in capacity, new approaches to managing consumption, and increased merger and acquisition activity, with attendant realization of synergies and lower costs (Jill Feblowitz), and (3) has delivered on its promise of... View Details
Keywords: by James Heskett
- 01 Jun 2016
- News
Ink
you do can be put in three boxes: one, manage the present; two, selectively forget the past; and three, create the future. Box 1 is competition for the present, and Box 2 and Box 3 are competition for the future. Both are important. The... View Details
- 01 Jun 1997
- News
Blockbuster Deals
Michael Jensen, a finance expert, how what is happening today compares to what transpired in the 1980s. A decade ago, Jensen explains, M&As; were often associated with downsizing and what he describes as "the freeing of equity trapped in old-line, inefficiently View Details
Keywords: Garry Emmons and Nancy O. Perry
- 01 Sep 2020
- News
In My Humble Opinion: Screen Tested
Unlocking Us. “I also love This American Life and The Daily from the New York Times—although there are some days when I really try to control my news consumption.” Buy the book: I’m Still Here: Black Dignity in a World Made for Whiteness... View Details
- 25 Aug 2022
- News
The Exchange: The Road Ahead for Crypto
submerge nearly all of the crypto-ness under the hood, and the fact that it’s managed on a blockchain is just how they make the architecture work. The thing that will be helpful for consumers is the fact that, with these crypto... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details
Keywords: Martha Lagace
- 2011
- Article
Regulatory Uncertainty and Corporate Responses to Environmental Protection in China
By: Christopher Marquis, Jianjun Zhang and Yanhua Zhou
We develop a framework to analyze the closing gap between regulation and enforcement of environmental protection in China and present a number of resulting implications for doing business there. We identify three major dimensions that characterize change in regulatory... View Details
Keywords: Framework; Governing Rules, Regulations, and Reforms; Law Enforcement; Growth and Development Strategy; Emerging Markets; Business Ventures; Alignment; Risk and Uncertainty; Natural Environment; Motivation and Incentives; Management Practices and Processes; Competitive Strategy; China
Marquis, Christopher, Jianjun Zhang, and Yanhua Zhou. "Regulatory Uncertainty and Corporate Responses to Environmental Protection in China." California Management Review 54, no. 1 (Fall 2011): 39–63.
- 17 Mar 2009
- First Look
First Look: March 17, 2009
Microfinance in particular has often been argued, but not without controversy, to be a tool for empowering women. Here, using a randomized controlled trial, we examine whether access to, and marketing of, an individually held commitment... View Details
Keywords: Martha Lagace
- 19 Sep 2017
- Working Paper Summaries
An Invitation to Market Design
.ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE p.MsoNormal, .ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE li.MsoNormal, .ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE div.MsoNormal... View Details